Wave Cinemas — Online ticket booking not confirmed, amount debited.

Website:

www.wavecinemas.com

Dear Sir,
I have booked three tickets on 26/09 for the movie KKPK, Dated 27/09, Showtime 3PM. and received an email of order confirmation (attached here), and amount deducted (statement attached)
Since this was quite different from my previous experiences of bookmyshow.com and other portals as there was no showtime or seat No mentioned. Also I didn't get any sms over mobile phone.
I have forwarded the mail to customer suppoer email address given in that mail and asked for the confirmation (rajeev.[protected]@wavemalls2.com) but it got fail to deliver.

Then I have called on[protected] and the customer support person told that this mail is confirmation of your booking and you will get tickets on your booked showtime and seat no by showing this on ticket booking counter as an order no would have been mentioned in the mail.

on 27/09, when I reached to the cinemas on booking counter with my family, they didn't find any booking confirmation and finally I have to pay again for new tickets.

I have sent many mails and did calls to customer support department of web cinemas but no of responding me.
See your kind support to get me refund. This is a serious fraud and I want reimbursement of the same.

Thanks
Mukul Tripathi
[protected]