[Resolved] Way2Online Retail Private Limited (Whaaky.com) — Ordered products not delivered on payment, not responding to calls & mails

Ragu R

from Avinashi, Tamil Nadu

Address:	Hyderabad, Andhra Pradesh, 500016
Website:	www.whaaky.com

I have ordered a product after making a payment of Rs.999/- on 2/1/16. The product has not been shipped, and no reply for mails sent to customer support and also no response to the calls made. Way2online Retail Private Limited No 1-8-319/2, Patigadda Road, Begumpet, Hyderabad - 500016. Phone:[protected] [protected]@whaaky.com

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Feb 26, 2016

Complaint marked as Resolved

Product has been delivered after one and half months. Hope they resolve the other pending issues of the consumer here at this site too!

Whaaky.com / Way2Online Retail customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2016

Whaaky.com / Way2Online Retail Customer Care's response Dear Customer We apologize for the inconvenience caused to you kindly share your order Number and so that we can assist you better Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com , we are sure to respond within 24-48 hrs. Regards Your friends from Whaaky

Jan 27, 2016

Updated by Ragu R I have been regularly trying to reach over phone, but the calls are not picked at all, and several mails to the customer support remains unanswered. My Order ID : S[protected] which was placed on Jan 2, 2016, with a payment of Rs.999/- still is pending for shipment. The status on site shows 'Preparing for Ship', but am sure they are cheating lot of people out there.

Jan 27, 2016

Updated by Ragu R Given below is the confirmation mail received from you: My Order ID is S[protected].

Dear Ragu
Your Order ID : S[protected]
Payment Mode : NETBANKING
Order Placed on :[protected]:04:43
You have done all the hard work!! Now sit back and relax. We will send you an E-mail and SMS once your order is dispatched to your address.
Order Details :
S.No Item Name Order No Qty Estimated Dispatch Date Price
1 Buy 5 Linen Shirts @ 999
S[protected] 1 Ships in 7-10 business days Rs. 999.0

Shipping Address :
Ragu
213/C30 High Point Apartments, Race Course Road, Ootacamund.,
NILGIRIS, TAMIL NADU-643001 Total Amount Rs. 999.0
SD Cash Redeemed Rs. 0.0
Shipping charges Rs. 0.0
Payable Amount Rs. 999.0

Feb 05, 2016

Updated by Ragu R Still not heard from Whaaky. Trying to reach them on their listed phone number and also via mail, but no response. Really pathetic response. I see they are still listing offers and products cheating customers. I see that complaints keep on accumulating against them, but no action from them so far!

Feb 07, 2016

Updated by Ragu R Once again standard reply from Whaaky! They dont seem to be processing the order. Given below is the mail received from them for the third time:

"Dear Customer,

We apologize for the inconvenience caused to you. Due to over whelming response of the product we are dispatching consignments on a daily basis. Kindly bear with us.

Regards
Your friends from Whaaky

Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com, we are sure to respond within 24-48 hrs."

Hope to receive a positive reply as it my order is pending for the past 40 days!

Verified Support

Feb 08, 2016

Whaaky.com / Way2Online Retail Customer Care's response Dear Ragu, We are here to assist you better. The order number S[protected] is confirmed and the product will be dispatched in 8 - 10 business days from the order confirmation date. (Saturday, Sunday and public holidays are not working days) As an exceptional case, we have considered your request for an urgent dispatch. Once dispatched, you will receive a message with the consignment number and the courier name and you may track your consignment in the concerned courier website. Regards Your friends from Whaaky Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com , we are sure to respond within 24-48 hrs.

Feb 11, 2016

Updated by Ragu R Thanks for your reply, but still expecting the order dispatch confirmation! The site still shows that the order is still being prepared for shipping.

Verified Support

Feb 29, 2016

Whaaky.com / Way2Online Retail Customer Care's response Dear , Ragu We would be definitely happy to assist you. As per our records, the order number is Delivered on 18/02/16 Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com, we are sure to respond within 24-48 hrs. Regards Your friends from Whaaky

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Comments

Ragu R

from Avinashi, Tamil Nadu

Given below is the confirmation mail received from you: My Order ID is S[protected].

Dear Ragu
Your Order ID : S[protected]
Payment Mode : NETBANKING
Order Placed on :[protected]:04:43
You have done all the hard work!! Now sit back and relax. We will send you an E-mail and SMS once your order is dispatched to your address.
Order Details :
S.No Item Name Order No Qty Estimated Dispatch Date Price
1 Buy 5 Linen Shirts @ 999
S[protected] 1 Ships in 7-10 business days Rs. 999.0

Shipping Address :
Ragu
213/C30 High Point Apartments, Race Course Road, Ootacamund.,
NILGIRIS, TAMIL NADU-643001 Total Amount Rs. 999.0
SD Cash Redeemed Rs. 0.0
Shipping charges Rs. 0.0
Payable Amount Rs. 999.0