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West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

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Last updated Mar 22, 2024
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West Bengal State Electricity Distribution Company [WBSEDCL]
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West Bengal State Electricity Distribution Company [WBSEDCL] Phone Numbers

West Bengal State Electricity Distribution Company [WBSEDCL] Website

West Bengal State Electricity Distribution Company [WBSEDCL] Head Office Address

Vidyut Bhawan, Block B, 2nd Floor, Salt Lake City, Sech Bhawan
Kolkata
Kolkata District
West Bengal
India
700091

West Bengal State Electricity Distribution Company [WBSEDCL] reviews & complaints(1373)

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Address:Raskundu

Dear Sir, I am I Bikas Chowdhury, Village + Post-Raskundu, West Medinipur and I applied for 17.06.2009, miter No.[protected] Disconnection and application on[protected], while applying for re-connection Amlagara office authority said total 4268.88 rupees till[protected] Fine for previous bill remaining. My last meter reading is 2882 and the fine was generated against 3342 unit which is completely wrong. After that my subdivision is changed...
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Shib Sankar Poddar
from Kolkata, West Bengal
Feb 28, 2024
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Abnormally high electricity unit and bill amount

Address:Subhasgram, Kolkata- 700147, West Bengal

Previously I gave a complain letter in the electricity office for high unit and bill amount and requested for meter checking but they installed a smart meter without my consent. this is showing even higher units and bill amount is unreasonable and abnormally high and they have cutoff my electricity supply...
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msarkar91
from BAGNAN, West Bengal
Feb 5, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Bill paid through Billdesk but payment status showing pending

Address:BAGNAN BLOCK 2 ,HOWRAH

Dear Sir,
I am MD WASIBUL HOSSAIN, resident of GOHALBERIA, Vill, PO BANTUL, Dist- HOWRAH, West Bengal, PIN 711312 (WBSEDCL BAGNAN BRANCH, GUNINPARA)

CONSUMER ID[protected].
NAME MD MAMUD HOSSAIN
REGISTERED MOBILE [protected]
Sir, I would like to inform you that after receiving the bill ( Bill period- DECEMBER 2023 - FEBRUARY 2024. I have paid the billing amount of Rs.2874.00 through BILLDESK VIA...
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Suman Karmakar CF
from Kolkata, West Bengal
Jan 18, 2024
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Portal log in not working

Website:www.wbsedcl.in

Portal log in not working for me. Sent a mail to the customer care no update.
Not able to reach the phone number.

My consumer Id is[protected] when I log in using my id I get the following error.
No portal roles are assigned for this user.If this problem persists, contact your system administrator.

Attached screen shots.
consumer Id is[protected]
Mob: [protected]...
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Supriyo11
from Kolkata, West Bengal
Dec 11, 2023
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Payment made through Google pay, but no confirmation of payment.

Sir/ Madam,

I paid WBSEDCL electricity bill on 6th December 2023, by using QR Code printed on electricity bill with Google pay scanner of Rs. 3231.00 for the period Dec'23- Feb'24.
Google Pay shows that the payment is completely successful, but WBSEDCL has not confirmed it till now and now in payment bill fine is being added for not paid on time, but I have already paid it well before due date.
Details are provided...
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A
Anjan Joardar
Oct 3, 2023
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Today 2.30pm no electricity

Address:Vill-Hukahara, p.o-Joykrishnapur

West Bengal state electricity distribution company con Id[protected] . In my house today (3/10/2023) 2.30 pm after no electricity then I complain electric customer care, they have registered my complain but they didi not work . After 7 pm I have received a message my complain have close but they have not work and my house is no electricity. I have phone so many time they said that we are coming but no body come to my house to repaire electricity....
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Address:Noapara,Barasat,North 24 Parganas, West Bengal, Kol - 700125

Hello Sir,
I am looking for the Installation Number for Consumer Id:[protected].
But there is no information about the same on Online Electricity Bill Payment Receipt. Could you please send the Installation Number for Consumer Id:[protected] to the below mentioned email address?

Email ID: shirshendu.[protected]@gmail.com

Thanks!...
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Address:SINGRIMTAM BUSTY

Amount debited but transaction have been pending/failure...
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A
ABU SAMAD
Sep 14, 2023
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New Connection

Address:VILL- RANIPUR,PO-PURANAGRAM

I applied for new connection vide application [protected] and i have pied quotation money through online on time. but till now no connection has been made and the connection status is showing witheld. please resolve my problem....
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A
arojit1234
from Kanchrapara, West Bengal
Sep 6, 2023
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Payment

Address:kampa senpara city-kanchrapara p.o-kampa distric-24 parganas north pin-743193 west bengal

The bill amount will be debit in my account but not successful yet.please solved my problem soon as possible...
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B
Baburakshit
from Sarenga, West Bengal
Sep 1, 2023
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No power

Address:Sarenga

No power last 1 hour 30 minutes, there 24×7helpline number [protected] and 19121 are not responding our calls...
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B
Bishal1995
from Kolkata, West Bengal
Aug 20, 2023
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Login Issue after new user registration

Hi,

I have registered as an user in WBSEDCL portal. Received an email I have successfully registered. But when I login I get this error message.

Error:
No portal roles are assigned for this user.If this problem persists, contact your system administrator.

Can you help me to fix this issue?...
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ujjwalsarkar2001
Jul 13, 2023
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Unable to pay the bill. Customer Id is blocked or closed.

Address:Gobindapara, malatipur, Malda, 732123

Sir, There is a problem that I am facing to pay my bill. There is showing that my I'd has been blocked or Close. My I'd is[protected], Now I am Unable to pay my bill. So, help me to do so. Please looking in to the matter as early as possible. Thank you. Please see my attachment....
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K
Krishna8678
Jul 7, 2023
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Login Issue

Website:
www.wbsedcl.in

Hi
I am not able to login as consumer in www.wbsedcl.in with my login credential. When i am giving credential, its always navigating to only one page with error message: "no portal roles are assigned for this user. If this problem persists, contact your system administrator."

I tried to contact the 24x7 helpline of this company. But they are not able to solve the problem.br...
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J
Joy5101520
Jul 3, 2023
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Customer care not helping

My last commercial electricity bill was 365 rs.
I tried to pay it but my consumer I'd is blocked/suspended.
For this problem I contact the helpline no. 19121
to solve my issue.
The customer care executive didn't listen to my complaint at all.She told me very arrogantly to disconnect the call and go to the local office as she won't help me for billing issue.
I didn't expect this from an executive of a government...
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S
subhooo
from Jalpaiguri, West Bengal
Jun 25, 2023
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Power related

Address:Mal , BARADIGHi, purbadamdim Senpara,735230

From last night in my house Power issues happening, i complaint about that On their Help line, then they just call me and listen my problem and then just sent a msg that my problem was solved .but my problem was not solved. Again i complaint and they do the same things again and again. Its been 22 hours i have the power related issue but no one looked on to it .
Please help me

My WBSEDCL id no is :[protected]...
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bilaycgr
from Chandannagar, West Bengal
Jun 25, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Payment not received

Sir/ Madam,
I paid WBSEDCL electricity bill by using QR CoI paid the bill amount of Rs. 3320.00 for the period July'23- sept'23 through Google Pay by directly scanning the QR code, given in the bill on 21st June, 2023. Google Pay shows that the payment is completely successful, but WBSEDCL has not confirmed it till now..

The screenshot of Google Pay transaction receipt is attached for your reference....
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sumantadham
from Murshidabad, West Bengal
Jun 18, 2023
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Poor Electricity Service

Address:Vill-Darbeshpara, P. O-Raghunathganj, P. S-Raghunathganj, Dist-Murshidabad, State - West Bengal, Pin-742225

Now it's like a trend that electricity will definitely gone for 1 or 2 hours at every night. Most of the time if we try to connect the call to report this the call is not getting connected due to not reachable issue. And if the call connect it said from that office that we are working on it. This bad electricity service and electricity cut is happening from last 2/3 weeks. Most of time it said also from the electric office that many people...
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S
sssxxx
Jun 16, 2023
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Their is extremely low voltage in my area

Address:mangalbari ,malda,732101

During hotter days when everyone turns on ac their is extremely low voltage in my area(adarsha pally, ward 15, mangalbari, malda, 732101), i constantly complained several times in wbsedcl website and they closed the complaint by writing fuse failure and still the low voltage issue persists....
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Somen ghsoh
from Durgapur, West Bengal
Jun 8, 2023
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No power till 8 hours

Respected sir/Madam
I Sri Shanti ghosh facing the load shading problem still 8 hours no resolved till now my consumer id[protected] and the electric office contact no all that time tell busy area pin 713346...
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