West Bengal State Electricity Distribution Company [WBSEDCL] — bill paid through net banking but unpaid in system

Address:

Kolkata, West Bengal

My consumer No with WBSEDCL is[protected]. I am a domestic consumer of electricity in baguihati area. On 06/04/2015. I paid an amount of Rs. 849.49to WBSEDCL as electricity charge for April2015 through Net Banking of S.B.I.where I hold an account. After completion of transaction the Bank certified payment to be successful and furnished Transaction Ref No. as IG00VJPAF0. But surprisingly no cyber receipt was generated by the vendor WBSEDCL which is usually done by all vendors including BSNL and others immediately on completion of transaction through internet Banking. On verification from the Bill Pay site of WBSEDCL I find that the payment position has not been updated even after 48 hours of transaction. The amount I paid still shows as outstanding and due for payment in my account with WBSEDCL. In reply to my mail captioned, “Bill payment to WBSEDCL- Payment not reflected in WBSEDCL s site” the Bank concerned has informed me as “The transaction done through Internet Banking is a successful transaction and has been forwarded to the Concerned Vendor. The confirmation of the transaction is already remitted online and the details have been forwarded to them.