West Bengal State Electricity Distribution Company [WBSEDCL] Customer Care
West Bengal State Electricity Distribution Company Limited
Customer satisfaction rating: 1%
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COMPLAINTS

West Bengal State Electricity Distribution Company [WBSEDCL] Customer Care

West Bengal State Electricity Distribution Company Limited

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Address
Vidyut Bhawan, Block B, 2nd Floor, Salt Lake City, Sech Bhawan
Kolkata
Kolkata District
West Bengal
India - 700091

Customer Care Phone Numbers and Contacts

Phone:

Additional info
Zonal Call Centers

Howrah, Hooghly, North & South 24 Pgs Districts & Bidhannagar
1800 345 5220

Burdwan & Birbhum
1800 345 3201

Nadia, Murshidabad & Malda
1800 345 3213

Darjeeling, Jalpaiguri, Coachbehar, Uttar & Dakshin Dinajpur
1800 345 3206

Paschim & Purba Medinipur, Bankura & Purulia
1800 345 3212

Theft Reporting
1800 345 2787 (from 6 am to 9 pm)

Other Phone Numbers
http://www.wbsedcl.in/irj/go/km/docs/internet/webp...

View More Information...

Customer satisfaction rating
1%
Complaints
404
Pending
0
Resolved
4
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

West Bengal State Electricity Distribution Company [WBSEDCL] related photos (55)

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West Bengal State Electricity Distribution Company [WBSEDCL] Customer Care related pictures (55)

West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

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West Bengal State Electricity Distribution Company [Wbsedcl] — Problem for low voltage

 Saikatdas5911 on Aug 27, 2016
Dear Sir/Madam,
With due to respect you Sir/Madam, We Keka Das, Swapna Pan, Dharamveer Rauth and others from Vivekananda Pally, Chanditala, Dankuni, Hooghly, PIN - 712 702. We are the service receivers from WBSEDCL under Srerampore division and our local electric office at Chanditala.
Last 21/08/2016 at night 8.00 P.M (approx) our homes are getting low voltage, so, we could not use any electrical items.. like Fan, Pump, Freeze, Light
We are called to customer care number - 18003455221 and they have sent electricians. But the electricians are could not catch that what's the...
Complaint comments  Read comments Complaint category Home & Garden

West Bengal State Electricity Distribution Company [Wbsedcl] — New connection

 RONAI on Aug 27, 2016
Respected all,
I have submit application from for new commercial connection Reference No 593 belongs at Bhatpara North 24 PGS WB.I want to start my business as on 1st sep.Also visited local electric office approx 20 times.But nobody clear any status on processing fo connectivity.Already my house verification is done 13th August 2016 but after that cottetion not made for submitted money.I am waiting for long time from 13 th to till 27 th.I dont understand that what the problem between this stage for electric connectivity?
I would like to request you that please resolute the problem...
Complaint comments  Read comments Complaint category Internet Services

West Bengal State Electricity Distribution Company [Wbsedcl] — The electric supply is very poor quality of Farakka electric supply....

 Mikuajp on Aug 26, 2016
I am a college student. I can't pay attention in my reading due to bad service of electronics.We are launched complaint again and again but they cant gave valuable response. Everyday from 6pm to 12 pm, they cant provide the electric but we are the resident of farakka NTPC so we have to be face a lot of problem. So therefore you r requested to take necessary steps against the authority....
Complaint comments  Read comments Complaint category House, Apartment Rental

West Bengal State Electricity Distribution Company [Wbsedcl] — Voltage drop from last 2 days in gcettb hostel

 hm1617 on Aug 25, 2016
Sir,
Our consumer id is 313027749 and this is of Government College of Engineering & Textile Technology, Berhampore students' hostel. We almost 100 hostel boarders are suffering from voltage drop problem from last 2 days. In spite of several complaints no actions has been taken so far.Please take some necessary steps to solve the problem as soon as possible.

Avijit Bose
Hostel Monitor
GCETTB students' hostel
7 babul bona road, near NH 34,
p.o+p.s-Berhampore, dist-Murshidabad,
West Bengal, pin-743263...
Complaint comments  Read comments Complaint category Education

West Bengal State Electricity Distribution Company [Wbsedcl] — Wrongly debited amount rs.6853.14 instead of rs.3141 for bill payment through ecs [Resolved]

 bappa71 on Aug 21, 2016
This is to inform you that my electricity quarterly bill amount is rs.3141 (bill period aug-16-oct-16 consumption period may-16-july-16). through ecs instead of debited of amount rs.3141 the amount rs.6853.43 been wrongly debited from my sb account no.10410100000951 of bank of baroda, chandannagar-712136.
Please refund my excess amount (rs.6853.43-rs.3141)=rs.3712.43 to my savings bank account at your earliest conveniences and oblige.
Rama mukherjee
C/o abhijit mukherjee
96, s. s. tala main road (m. chatterjee lane)
P. o,.&p. s.;-chandannagar, hooghly-7121136
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — Power supply in my house out of order since 24 hours

 bikashachin on Aug 18, 2016
Connection pole to home no power is suply, either main suply to pole has power. Main fase is out of order maybe. My complain no. Is 4795288. Yet nobody has came. I call to 18003455220 an officer at about 6:30pm, but he said that he can not resolved my problem. He advised me to contract khanyan office. But i already went there after taking him.
My consumer id 163191402 my contact number 9474728451, 9932543102...
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — Need to cut trees overhead electricity line

 Beauty Gorai on Aug 15, 2016
Dear sir,
My consumer id no-242037917 of wbsedcl i. E west bengal state elecritcity distribution company ltd, and resident of purulia town, cooks compound, monosa mela, near kali mandir, purulia, pin - 723101.
Sir in my boundary line electricity line pass and 2 big trees grow near by this and it touched the electricity line and some time sparking during any storm or any heavy wind blow.
Therefore i am very much in fear about this so i had given a written complained to asst. Engineer, of purulia customer care centre on 25-05-16 complain no 632.
Since then almost 2 & 1/2...
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — Current not available for more than 5 hrs at dinhata village 1

 Soumili Hom Roy on Aug 13, 2016
Consumer id 424085352 electricnot available more than 5 hrs. Most of the time there is lodshedding. When current goes off there is no person to rectify it. Your compaint no 1800 3453206 also not working.in this area lot of families face so much problem. It is regular incident pl take care of this...
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — Power supply in my house out of order

 jhareswar on Aug 11, 2016
Connection pole to home no power is suply, either main suply to pole main fase is out of order maybe .
My consumer id 200866365 my contact number 993336162, 9883826668.
JHARESWAR KUMAR....
Complaint comments  Read comments Complaint category Home & Garden

WBSEDCL — Distribution transformer problem [Resolved]

 bishalsarkar on Jul 26, 2016
I allready complaint that 2nd may and 14th april 2016.In our area have distribution transformer problem. Everyday in our village have sigle phase no power problem. Everyday complaints submit sahayogi app no power complaint. My request is please solv this problem permanently. This is service related problem. Sir, inspect this matter and make necessary step to solv this matter....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

West Bengal State Electricity Distribution Company [Wbsedcl] — Onment made from sbi-rs.2142.60/- but no receipt received

 Shantanu Chakraborty on Jul 22, 2016
With due respect you are request that i shantanu chakraborty (customer id-102426801) paid the following bill but not received any mail from your ends, so please send the same. (attached bank statement) bill period july-aug-sept'16.

Date :- 22 jul 2016,

To transfer-inb west
Bengal state electri wbsedcl

Payments-
Gsbi4624312955i
G0cjthet6
Transfer to

Rs.2, 142.60

Mobile no.9836025429...
Complaint comments  Read comments [1]Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — Abnormally high electricity bill

 partha debnath on Jul 20, 2016
Dear sir,

Mr. Gour debnath, having a stop meter in 108/1, banerjee para road, barabagan, shyamnagar, north 24 parganas, pin-743127.

From last few years we are paying rs. 30 per month for this stop meter. Now in the current bill having invoice no. 400014989464, billing date 19.07.2016 you have reflected that a bill amount of rs. 650 per month for next two monts (Reading 223.00) which is impossible & unrealistic. For this reason i have not paid the due bill amount.

As such you are requested to recheck & rectify the metre reading & bill and resend new bill...
Complaint comments  Read comments [1]Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — Transformer shifting issue (occupied my land)

 Pratimendra on Jul 15, 2016
Hello sir/madam,

I am pratimendra nath bagui, from mogra, kantapukur, hooghly. My father purchased a land here in 1990s. One transformer which was established in one adjacent of my land, was set up before our purchase of that land. Few years ago we constructed a one storied room on that land leaving the place for the transformer.

Currently i am constructing a home at there and the transformer and it's ht lines (33kv) become a nightmare for me. By taking a high risk, i have fortunately able to complete the 1st floor of my home. But just because of this my 2nd floor...
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — For bill payment

 abdulahad1010@gmail.com on Jul 12, 2016
Dear sir/madam, my name is md emazuddin sk and my (wbsedcl) cunsumer id is 342007842. today i online bilpaying at rupees 587.00 only. when procesing of the billpaymant could not show the received copy and could not compleate the billpayment process. my cutting money (state bank of india) bank ref. no. is - gsbi4602773401ig0cifrfs6. please solve my problem....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

West Bengal State Electricity Distribution Company [Wbsedcl] — Misbehavior and rudely approach of regional grievance redressal officer

 Bidyut Jyoti Saha on Jul 11, 2016
I contacted 's. k. mondal' regional grievance redressal officer of 24pgs (n) regional office regarding wrong reading and electric bill amount. the person not only misbehaved but was rude in addressing my problem. he simply disconnected the phone.

This kind of unpleasant people should not be included in wbsedcl. this people are responsible in portraying bad image of organisation....
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — Change in consumer name not done despite taking prescribed fees 6 months back

 sambhatt54 on Jul 10, 2016
I had purchased a premises at cj block, salt lake city, plot no. Cj-104, ground floor, bidhannagar, kolkata-700091 from mr. Chandan bhattacharyya. I had submitted to wbsedcl an application with prescribed fees for changing the name of consumer id 122001628, installation no. 01943719 in the name of mr. Chandan bhattacharyya to my name (Samir kumar bhattacharyya) in december 2015. However, till date they have not changed the billing in my name despite my 11 time visits to their customer service centre at bidhannagar cf block and writing e-mails to every authority named for solving customer grievances...
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [Wbsedcl] — Transformer problem

 abhi1980 on Jul 9, 2016
Dear sir,
My self abhisekh chakraborty consumer id -101755403 wish to inform you that there is a tranformer beside to my hose. every alternative day we use to face several types of problem which is related with the transformer. last 6 months or so after several f-up with our local supply office till date no steps has been taken.
You are requested to do some thing asap....
Complaint comments  Read comments Complaint category Laptops / Notebooks

West Bengal State Electricity Distribution Company [Wbsedcl] — No electricity from 7 pm to 6am on 5.7.2016 to 6.7.2016

 Payel123 on Jul 6, 2016
There is power cut all night on the mentioned dates. You can understand the trouble faced. I have a very important skype interview and because of unavailablility of power it would be destroyed. Please tell the electricians to solve the issue.

I'm writing from saradapally, street no 8, ashoknagar, west bengal....
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [Wbsedcl] — Cannot create a new user id

 bihanga on Jun 28, 2016
Sir,
I am Creat a new user Id, but when I fillup details and get OTP and sub meet then it sow server is busy and then I cannot connect my phone no.
My phone number is 9091679289...
Complaint comments  Read comments Complaint category Electronics & Appliances

WBSEDCL — Prolonged power cut and poor service

 Paul Chatterjee on Jun 27, 2016
Indian consumer complaints forum

Respected sir/madam,

We are residing at given below address. Since today morning 11am till now we have been facing power cut and have lodged a complaint with wbsedcl krishnapur, prafulla kanan department.

However, after some delay, the department gave us a call back informing that they will not be fixing the transformer problem until next morning - although the issue has occurred way back during broad daylight today morning, keeping in mind the rising summer temperatures (~38 deg cel) when electricity disruption is an...
Complaint comments  Read comments Complaint category Utility Services

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