West Bengal State Electricity Distribution Company [WBSEDCL] Customer Care

West Bengal State Electricity Distribution Company [WBSEDCL] Customer Care

West Bengal State Electricity Distribution Company Limited

Vidyut Bhawan, Block B, 2nd Floor, Salt Lake City, Sech Bhawan
Kolkata
Kolkata District
West Bengal
India - 700091

Customer Care Phone Numbers and Contacts

Phone:
Zonal Call Centers

Howrah, Hooghly, North & South 24 Pgs Districts & Bidhannagar
1800 345 5220

Burdwan & Birbhum
1800 345 3201

Nadia, Murshidabad & Malda
1800 345 3213

Darjeeling, Jalpaiguri, Coachbehar, Uttar & Dakshin Dinajpur
1800 345 3206

Paschim & Purba Medinipur, Bankura & Purulia
1800 345 3212

Theft Reporting
1800 345 2787 (from 6 am to 9 pm)

Other Phone Numbers
http://www.wbsedcl.in/irj/go/km/docs/internet/webp...

View More Information...
Satisfactory Rating
1%
Complaints
368
Responses
0
Resolved
2
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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West Bengal State Electricity Distribution Company [WBSEDCL] Customer Care related pictures (53)

West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

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West Bengal State Electricity Distribution Company [WBSEDCL] — Electric service problem in our area

 bishalsarkar on May 2, 2016
Sir, i allready complaint to you that our electric distribution company kalchini not solved our area's most important issue.Our area facing everyday electric problem.So, please do something now for your better service assurance.Wbsedcl is lifeline of west bengal so your company have duty to serve consumer a best quality electric service.Plese do something need fully....
Complaint comments  Read comments Complaint category Electronics & Appliances

West Bengal State Electricity Distribution Company [WBSEDCL] — Low voltage and voltage fluctuation regularly every time

 amitavaghosh1957 on Apr 27, 2016
My consumer id : 102320552
Address : hatpukur, ramrajatala, howrah, west bengal, 711112

For last one month, i am facing low voltage and voltage fluctuation problem regularly every time. My ac and other electrical elements are not performing and getting affected.
When contacted wbseb, they informed me that we have to wait for rain because it is their earthing problem and a bit rain can resolve this.

But i have paid good security deposit and also informed about my ac. I have taken 1.8 kv connection for my 1 ton ac whereas in wbseb website they suggest to...
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [WBSEDCL] — Low voltage issue

 Atanu.gorai on Apr 23, 2016
My consumet id no 200619865 faceing low voltage issue but after complain on the toll free no 18003453212 not yet resolved. Perdonsly met with service station of purulia town cc unite. But no one care it.ples do help me in this regards....
Complaint comments  Read comments Complaint category Products & Services

West Bengal State Electricity Distribution Co Ltd — Payment of electricity bill of my house online

 debu ghatak on Apr 18, 2016
I am unable to make payment of my electricity bill online due to non availability
Bill in the system. I am tried to send e-mail but the same has revert back. My
Con id no. 512034787 con name : debabrata ghatak
Bill date : 11/04/2016, due date : 21/04/2016
Address: jagatberh, jilipibagan, burdwan, w.B.

The system is showing that there is no unpaid bill . But as per bill the amount
Is rs.1189.00. I wish to pay the entire amount within due date....
Complaint comments  Read comments Complaint category Electronics & Appliances

West Bengal State Electricity Distribution Company [WBSEDCL] — To solve the electricity voltage fluctuation :-

 sbdn on Apr 14, 2016
Sir,
I, kanhaiya kr. Todi, of vill. & p.O. Banganagar, p.S. Falta, district south 24 parganas, is your customer being consumer id 112095454, consumer cde b212780d0100, service connection no.Ad3/2217/b179, consumer no.B212341, merer no.Ff018053.

In the above connection voltage is always fluctuating since more than two years and for that the cc tv camera, water pump, air conditioner machine, fan, bulb, tube lite etc. Are burning regularly. After oral complaint before the meter reader the technician of your office changed the old meter by a new meter but the problem not solved...
Complaint comments  Read comments Complaint category Business & Finances

West Bengal State Electricity Distribution Company [WBSEDCL] — Electrical problem in our area

 bishalsarkar on Apr 14, 2016
Sir, in our area vill-rabindra nagar, p. O-hamiltonganj, p. S-kalchini, dist-alipurduar have electric problem.In our area have not solved electric problem in permanantely. So, our area have facing problem in 1 days to gap solved the problem. So, my request is please solv the problem permanantly....
Complaint comments  Read comments Complaint category Electronics & Appliances

West Bengal State Electricity Distribution Company [WBSEDCL] — Distribution transformer problem

 bishalsarkar on Apr 8, 2016
Sir, our area vill-rabindra nagar p. O-hamiltonganj. Dist-alipurduar, have no power because distribution transformer was bust in 2 hours ago. I inform you that transformer was overloaded because many new connection give the company in few days. Our area have 500-700 family was connected this transformer. So, my request is please inspect this and provide to give 2 transformer in our area....
Complaint comments  Read comments [2]Complaint category Other

West Bengal State Electricity Distribution Company [WBSEDCL] — High bill against connection 500851978

 sksdvc on Apr 8, 2016
Dear Sir/Madam,

I am an engineer and working in DVC, Kolkata. My family resides in my flat at Dhanara Plot, Link City Residency, Benachity Durgapur-713213.

I found that the bill raised against my connection is quite high comparing the other flats of my complex. There is no A/C connection in my flat.

Therefore I would like to request the concern department to check the meter and the connections.

My consumer No. is 500851978
Installation No. is 17152283

With regards,

S. K. Saha
(9434345344)...
Complaint comments  Read comments Complaint category Government Organizations

WBSEDCL — Request for refund of quotation amount.

 Sujoydebnath1234 on Apr 4, 2016
On 17-03-2016 i applied for new connection online and paid quotation amount of rs.669/-. After 5 days i get receipt of my payment. But after waiting 20 days till now they do not take any action against my payment. So today i went to wbsedcl office of champasari siliguri branch. But when i went to cabin of head of branch the talk with me rudely and said that you do not get connection because you do not have holding tax paper.So i asked a another person about how can i get my quotation amount back. But he could not answered my question. So please help how can i get back my quotation amount.
Application...
Complaint comments  Read comments Complaint category Electronics & Appliances

West Bengal State Electricity Distribution Company [WBSEDCL] — New connection amount payment.

 PRAVEEN KILLAKA. on Mar 31, 2016
I have applied for a connection online on 30th march 2016 application no - 2002162397. But during the online payment everything went fine upto the transaction but after transaction the quotation amount of rupees 5879.0 was deducted from the amount but there was a disclaimer that the payment cannot be made but the amount to be paid was deducted...I was unable to figure out the problem...Please kindly resolve the problem...Tried for the second time but the same disclaimer was there....
Complaint comments  Read comments Complaint category Home & Garden

West Bengal State Electricity Distribution Company [WBSEDCL] — Getting security money

 Achyut Mahapatra on Mar 26, 2016
Sub: Application for getting Security money
Dear Sir,
With due respected i beg to state that I am Pradyut Mahapatra C/O late Narottam Mahapatra, Vill+Post-Siromonipur, Police Station-Raipur, Dist-Bankura, State-West Bengal, Pin-722134.I was a industrial customer of your WBSEDCL Supply, Consumer ID 233004127 Service Connection Number I -860675, before 26 May 2015.NowThe connection is disconnected on 26 May 2015 and final Bill is paid. But till Security Money (Rs 24710.00) do not provided to me by the your authority (WBSEDL). So present I am facing a lot of financial problem to open...
Complaint comments  Read comments Complaint category Government Organizations

WBSEDCL — Abnormally high charges of electric bill

 Parbati devi on Mar 25, 2016
To
The chairman,
W.B.S.E.D.C.L, vidyut bhavan,
Block - dc, sector -2, bidhannagar, kolkat-91
Sub- abnormal high charges of electric bill.
Dear sir,
I am parbati devi pandit, service consumer id500342488, to bring to you kind notice the fact that my family facing a lot of problem from three months for disconnection of electric supply having abnormal high charge of electric bill. My old metre no.T1855936, having electric bill unit march to may 2015 is 446 unit, they did not give electric pay bill slip regularly, after some months my old metre works fault...
Complaint comments  Read comments Complaint category Unauthorized charges

West Bengal State Electricity Distribution Company [wbsedcl] Customer Care — Wbsedcl pay bill permission

 Gouranga Biswas on Mar 22, 2016
Dear sir
I am to inform you the my sahaj vle id :- 1907040700000385, registration-
Mobile no- 8509825194, name -gouranga biswas, c/o –suresh biswas, vill-khalaigram, post- salbari, ps-dhupguri, dist –jalpaiguri pin-735210 . Center nearby all my people and students come and do their work in a variety of benefits. I am sure that i shall be able to satisfy you with my diligence if i get achance to serve you . So please you give me wbsedcl pay bill permission early . Email id. Id number :- gourangabsws50@ mail.com .
Hope, you will consider my case sympathetically .
...
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [WBSEDCL] — Change of damage meter

 Sandip Mahata on Mar 15, 2016
Dear sir,

I am sandip mahata from jhargram, West midnapore. My customer I'd no is 200626456. My meter is damaged since December 2015. For change the meter is I put formal application on 22nd Dec 2015. Till date didn't replace that meter. I like to know when this big project(for jhargram branch) will be possible. Also jhargram branch unable to give me any positives news and behaviour is very rude. Now i am feeling helpless. Very very poor service from office staff. Even we can't find any one in office time....
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [WBSEDCL] — Change my email id and contact no means updates it so i can pay my electric bill from online

 padam bahadur thapa on Mar 13, 2016
My customer I'd no 18003452787
Con I'd no : 412260503
Inst no : 09776564
Old mob : 09776564

Respected sir / madam
I want to updates my new email I'd And contact no

New email I'd: thapapb37@gmail.com
And new contact no : 8396912307

So I can bill my elect bill online


Thanking you.....
Complaint comments  Read comments [2]Complaint category Utility Services

West Bengal State Electricity Distribution Company [WBSEDCL] — Installation number/type

 Sk Ahmad Ali on Mar 2, 2016
WBSEDCL, in its bill does not show the installation no and only shows Consumer ID/Consumer Code & Service Con No.
But while creating online a/c for payment, they seek the installation Number/Type.
So i called up customer-care (1800-345-3212) which didn't had a clue as to what are these & asked me to call up Lowada office at (033222240343). so I called up 03222240343, but number is ringing, no response on call.


Please suggest how can I see my father's electric bill and pay online or register online . My customer id- 212054924, please send my installation...
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [WBSEDCL] — Wear a cable in my land without authority

 Bidhan Kumar on Feb 23, 2016
Sir my self bidhan Kumar biswas my land at village.bockchara
Post- boikara, dist- north24 pg, state-west Bangali pin 743245 mob. No. 7076984073 yesterday night my neighbour montu San dig the piller and today morning he has wear the cable from my land and when we have stopped him. He has fight with our ladies so please solve the problem early as possible as....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

West Bengal State Electricity Distribution Company [WBSEDCL] — Paid load extension quotation money through online but status not yet updated

 biswasbidyut28 on Feb 21, 2016
I Bidyut Biswas WBSEDCL Consumer No. 10063340 applied for load extension through online and on 3.2.2016 paid Rs. 3297 against my Quotation application No. 1002511509 . After receiving the Transaction Receipt of WBSEDCL produced the receipt to Local electric office but till date it is not updated. I sent a mail to crmcell@wbsedcl.in stating the matter & I recd. a reply mail from crmcell@wbsedcl.in which is " wbsedcl has not received any amount from your bank at the end please contact to your bank for refund " . After receiving the mail I sent a replied mail to crmcell@wbsedcl.in attaching the transaction...
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [WBSEDCL] — Name & address correction

 nandan kumar dey on Feb 19, 2016
Dear Sir, I am a consumer of WBSEDCL, my consumer ID:101569848. In my electric bill, Normal copy & Internet copy both, my name shown "Nandan Dey" in place of "Nandan Kumar Dey" and my address shown :North 24 PGS" in place of Village:Barabamunia, Post: Guma, District: north 24 Parganas, West Bengal.Pin.743704.Please arrange to made correction as early as possible and pl. let me know, whether any relevant documents required or not for above correction...
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [WBSEDCL] — Online payment recieved was not generate

 bishalsarkar on Feb 18, 2016
Consumer Id:401587510, Consumer Name:Bishal Sarkar, Consumer Address:Rabindra Nagar, Hamiltonganj, Kalchini, Alipurduar-735214.sir i have paid my online new connection quotation amount your order with Westbengal State Electicity Distribution Company Limited was Successful. Merchant Order Number P400159579120160208083049 Citrus Order Number vo3ers Order Amount 1519.94 INR i mail and mobile mesege that 1519.94 rs is deducted but i did not get reciept for it.In my Online New Application Have been seen that pay your Quotation amount.I also report my problem sent crmcell@wbsedcl.in but not reply for...
Complaint comments  Read comments Complaint category Electronics & Appliances

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