West Bengal State Electricity Distribution Company [WBSEDCL] Customer Care
West Bengal State Electricity Distribution Company Limited
Customer satisfaction rating: 1%
Submit a Complaint
420
COMPLAINTS

West Bengal State Electricity Distribution Company [WBSEDCL] Customer Care

West Bengal State Electricity Distribution Company Limited

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Address
Vidyut Bhawan, Block B, 2nd Floor, Salt Lake City, Sech Bhawan
Kolkata
Kolkata District
West Bengal
India - 700091

Customer Care Phone Numbers and Contacts

Phone:

Additional info
Zonal Call Centers

Howrah, Hooghly, North & South 24 Pgs Districts & Bidhannagar
1800 345 5220

Burdwan & Birbhum
1800 345 3201

Nadia, Murshidabad & Malda
1800 345 3213

Darjeeling, Jalpaiguri, Coachbehar, Uttar & Dakshin Dinajpur
1800 345 3206

Paschim & Purba Medinipur, Bankura & Purulia
1800 345 3212

Theft Reporting
1800 345 2787 (from 6 am to 9 pm)

View More Information...

Customer satisfaction rating
1%
Complaints
420
Pending
0
Resolved
4
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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West Bengal State Electricity Distribution Company [WBSEDCL] Customer Care related pictures (60)

West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

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West Bengal State Electricity Distribution Company [WBSEDCL] — High electricity bill of three months as compared to the previous three months

 Puja Halwasia on Dec 4, 2016
Hello,

I have got a High electricity bill of three months(rs 2397) as compared to the previous three months(rs 925).
We do not have any extra appliances other than light n fan.
We had given written complaint in Newtown electricity board office. But they didn't even bothered to resolve our issue. It's been more than 1 month and we are getting no response from their side despite of many calls from our side.

Consumer id-...
Complaint comments  Read comments Complaint category Unauthorized charges

West Bengal State Electricity Distribution Company [WBSEDCL] — Not able to pay bill through online

 utai on Dec 4, 2016
Could not able to pay bill for the month of November.I tried to pay my Electricity bill for the month of November on 4th November, last date of my November bill is 6th November but I could not able to pay my bill online .When I logon on the system it proceed to few steps but when payment option cum it cannot proceed further.My consumer ID 122030632, Inst no 02889416, Name SUSHIL KANJILAL, ADRESS AB 153, SAIT LAKE, KOL-700064....
Complaint comments  Read comments Complaint category Utility Services

West Bengal State Electricity Distribution Company [WBSEDCL] — No electricity from 9 hours

 Manababu on Dec 3, 2016
Sbhaspally Siliguri customer center not picking any phone call as I am trying since one hours.
The problem is we are in with out electricity since last 9 hours.don't know why? Customer care not picking up any phone, I am sure they are enjoying Saturday night and we are in dark night.
Please do something for common man are suffering by that person.thank you...
Complaint comments  Read comments Complaint category Utility Services

West Bengal State Electricity Distribution Company [WBSEDCL] — Installation number on the wbsedcl bill

 shiben59 on Nov 23, 2016
WBSEDCL — WBSEDCL "installation number/type" for online payment account

WBSEDCL, in its bill doesnot show the installation no and only shows Consumer ID/Consumer Code & Service Con No.
But while creating online a/c for payment, they seek the the installation Number/Type.
So i called up customer-care (1800-345-5220) which didnt had a clue as to what are these & asked me to call up BARASAT CCC office at (03325845687).
Where again the persons at phone didnt had a clue as to what is this and asked to visit office and check.
When reached their office it was...
Complaint comments  Read comments Complaint category Utility Services

West Bengal State Electricity Distribution Company [WBSEDCL] — Regular low voltage

 sahaalambiotech on Nov 22, 2016
Low voltage is a major problem of our area. Particularly in this phase in which our connection has given consistently low voltage. We have paid our bills at right time and the amount of bill around three thousand quarterly instead of that we are not getting proper voltage for this reason our appliances getting affected. Previously I have lodged several complaints but nothing had been done from supply office jalangi. One reading collector had been came to our house and witnessed the low voltage problem. He will assure us that he would inform the supply office to solve this issue, still the problem...
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [WBSEDCL] — I have forgotten my otp

 Jayanta Kumar Sarkar on Nov 18, 2016
I am a consumer vide id no. 334026013 and existing but i have forgotten my user id and password and otp. But i want to pay my bill by on-line system through my debit card. But due to my otp, i can't open my existing account, i can't pay my electric bill in due time.
Please re-set my profile and send me new otp as early as possible through my e-mail or mobile no. 7797040990.
Thanking you....
Complaint comments  Read comments Complaint category Lawyers and Attorneys

West Bengal State Electricity Distribution Company [WBSEDCL] — Change or repair meter box.

 coolprakash1997 on Nov 17, 2016
Hello Sir/Madam,

This is to bring into your notice that Our meter is not functioning properly as suuggested by billing delivery person. They adviced us to lodge complain in the nearest station. For your kind information, I have reported the situation through an application a month before as well I have also lodged a complain online in their respective website, but still I didn't get any response from their side. please look after the matter asap as we have already paid three bills with high chargable units without any proper billing.So, this time I don't want to face any problem....
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [WBSEDCL] — Recovery of id and password

 Somnath52 on Nov 16, 2016
Please provide me the old id & password, i lost the written document of t
Hose mentioned above. This will help me to pay electric bills through bank. As i have no other complaint it is a simple request to you to resolve the matter. Hope you coordination will help me to pay the bills in easier way.

Consumer name : bina sengupta
Consumer id : 122028546
Installation no : 2885821
Address : 20 g, duttabad road, kol - 64.
P. No : b 23/03/43...
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [WBSEDCL] — Change of meter box

 pranita sharma on Nov 4, 2016
Meter box is not functioning well.i request you to change the meter box.Service person has indicated a stop in the yellow card, indicating that there is not proper reading in the meter box. even after informing at the center we had to pay twice without proper bill, and they have not still changed the box. kindly look into the matter.such inconvenience is not appreciated by customers....
Complaint comments  Read comments [1]Complaint category House, Apartment Rental

West Bengal State Electricity Distribution Company [WBSEDCL] — Non issuance of domestic connection

 Bhuja on Oct 27, 2016
This has reference to the above subject issue, please be informed that i am one of the flat owner of nirmala apartment - 339 h. B. Town road, road no. 5 - sodepur, kolkata -700110 and i am informing you on behalf of all flat owners, as every month we are paying huge amount of electricity bill, because we are paying unit charges of commercial connection. We have already paid the quoted amount for new connection but till the time the same has not done. Please note that we all are really facing problem for paying such exorbitant amount every month, against electricity bill.in this regard we all are...
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [WBSEDCL] — Abnormally high billing

 biswass on Oct 22, 2016
I have got abnormally high bill for my last 3 months usage. In last 3 months, I maximum stay 15 days in this house with very minimum electrical utilities used.
But when I shocked, when I was the usage, it was 845units which cost me more than Rs.5000.
This is very abnormal & need immediate attention.
Consumer No: 163106065

Thanks!
Mob: 8017049504...
Complaint comments  Read comments Complaint category Utility Services

West Bengal State Electricity Distribution Company [WBSEDCL] — I payment my electricity bill through online amount debited from my UBI Bank account

 Subhasish Karmakar on Oct 18, 2016
Dear Sir,
I pay my electricity bill through online (Vidyut sahayogi app) amount was debited Rs-684/- from my UBI Bank account. Debited amount Rs-689.90 (processing fee Rs-5.90) but payment was not complete .
My consumer ID- 242016934(AJIT KARMAKAR)
Month- October 2016 to December 2016
UBI Bank transaction ID- PRCR/000000837979/0710161706/www.citrus pay.com
UTR NO.- 6070770199050022...
Complaint comments  Read comments [2]Complaint category Credit Cards

West Bengal State Electricity Distribution Company [WBSEDCL] — High electric billing problem

 Monirul Akhtar on Oct 5, 2016
I informed several times manually about my high electric billing problem, requested to check the meter and fixed the problem, to the concern authority. I also complaint online many times but no action was taken and still harassing. I am suffering from this problem from last few months.

[my consumer id is 156198871.
Westbengal state electricity distribution company limited.
Kholapota branch.]

Monirul akhtar.
Begampur, basirhat, north 24 pgs. W. B...
Complaint comments  Read comments Complaint category Unauthorized charges

West Bengal State Electricity Distribution Company [WBSEDCL] — Do not get payment receipt' for payment made agt. application no. 10034583

 pradip_cbi on Sep 30, 2016
I have made payment of rs. 14487.07 against quotation amount of rs. 14355.00 for new connection against my application no. 1003458503 through my sbi credit card and got confirmation for payment made in my mobile. But while clicking on box for "view receipt" nothing is showing rather it is showing that payment receipt not generated. But afterwards while i try to generate payment receipt, it is asking for "consumer number". But i do not know the consumer number. When i put application no. It is again asking for valid consumer number. You should have a proper portal so that one can take out the print...
Complaint comments  Read comments [3]Complaint category Products & Services

West Bengal State Electricity Distribution Company [WBSEDCL] — Consistent low voltage

 Anupam Pramanik on Sep 30, 2016
Low voltage is a major problem of our area. Particularly in this phase in which our connection has given consistently low voltage. We have paid our bills at right time and the amount of bill around three thousand quarterly instead of that we are not getting proper voltage for this reason our appliances getting affected. Previously I have lodged several complaints but nothing had been done from supply office Chanchal. One reading taker had been came to our house and witnessed the low voltage problem. He will asure us that he would inform the supply office to solve this issue, still the problem persists....
Complaint comments  Read comments [3]Complaint category Government Organizations

West Bengal State Electricity Distribution Company [WBSEDCL] — Power not available every night

 Rakib Hossain Ahmed on Sep 5, 2016
We the people of menar bari & dangapara near changrabandha electric supply, changrabandha, mekliganj coochbehar, wb (500 meter west of the office) suffer very badly due to the unavailabilility of electric power at every night from last 5-7 days. They do not get any action. What should we do in this situation??? Tonight is also a night. The power comes off at 12.00 mid - night. I think after 8.00 am they will try... But why the power off??? Please get immediate action. My consumer id is 422030839 with registered mobile no 9635816065. Pls help......
Complaint comments  Read comments Complaint category House, Apartment Rental

West Bengal State Electricity Distribution Company [WBSEDCL] — Problem for low voltage

 Saikatdas5911 on Aug 27, 2016
Dear Sir/Madam,
With due to respect you Sir/Madam, We Keka Das, Swapna Pan, Dharamveer Rauth and others from Vivekananda Pally, Chanditala, Dankuni, Hooghly, PIN - 712 702. We are the service receivers from WBSEDCL under Srerampore division and our local electric office at Chanditala.
Last 21/08/2016 at night 8.00 P.M (approx) our homes are getting low voltage, so, we could not use any electrical items.. like Fan, Pump, Freeze, Light
We are called to customer care number - 18003455221 and they have sent electricians. But the electricians are could not catch that what's the...
Complaint comments  Read comments [1]Complaint category Home & Garden

West Bengal State Electricity Distribution Company [WBSEDCL] — New connection

 RONAI on Aug 27, 2016
Respected all,
I have submit application from for new commercial connection Reference No 593 belongs at Bhatpara North 24 PGS WB.I want to start my business as on 1st sep.Also visited local electric office approx 20 times.But nobody clear any status on processing fo connectivity.Already my house verification is done 13th August 2016 but after that cottetion not made for submitted money.I am waiting for long time from 13 th to till 27 th.I dont understand that what the problem between this stage for electric connectivity?
I would like to request you that please resolute the problem...
Complaint comments  Read comments Complaint category Internet Services

West Bengal State Electricity Distribution Company [WBSEDCL] — The electric supply is very poor quality of Farakka electric supply....

 Mikuajp on Aug 26, 2016
I am a college student. I can't pay attention in my reading due to bad service of electronics.We are launched complaint again and again but they cant gave valuable response. Everyday from 6pm to 12 pm, they cant provide the electric but we are the resident of farakka NTPC so we have to be face a lot of problem. So therefore you r requested to take necessary steps against the authority....
Complaint comments  Read comments Complaint category House, Apartment Rental

West Bengal State Electricity Distribution Company [WBSEDCL] — Voltage drop from last 2 days in gcettb hostel

 hm1617 on Aug 25, 2016
Sir,
Our consumer id is 313027749 and this is of Government College of Engineering & Textile Technology, Berhampore students' hostel. We almost 100 hostel boarders are suffering from voltage drop problem from last 2 days. In spite of several complaints no actions has been taken so far.Please take some necessary steps to solve the problem as soon as possible.

Avijit Bose
Hostel Monitor
GCETTB students' hostel
7 babul bona road, near NH 34,
p.o+p.s-Berhampore, dist-Murshidabad,
West Bengal, pin-743263...
Complaint comments  Read comments [1]Complaint category Education

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