West Bengal State Electricity Distribution Company [WBSEDCL] Customer Care

West Bengal State Electricity Distribution Company [WBSEDCL] Customer Care

West Bengal State Electricity Distribution Company Limited

Vidyut Bhawan, Block B, 2nd Floor, Salt Lake City, Sech Bhawan
Kolkata
Kolkata District
West Bengal
India - 700091

Customer Care Phone Numbers and Contacts

Phone:
+91 33 2359 8128
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10
16
Zonal Call Centers

Howrah, Hooghly, North & South 24 Pgs Districts & Bidhannagar
1800 345 5220

Burdwan & Birbhum
1800 345 3201

Nadia, Murshidabad & Malda
1800 345 3213
View More Information...
Satisfactory Rating
1%
Complaints
348
Responses
0
Resolved
2
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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West Bengal State Electricity Distribution Company [WBSEDCL] related photos (50)

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West Bengal State Electricity Distribution Company [WBSEDCL] Customer Care related pictures (50)

West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

West Bengal State Electricity Distribution Company [WBSEDCL] — I complain about anti theft but still no action taken by them. At asansol

 Kavita Gawri on Jan 19, 2016
I complain about anti theft report on wbsedcl, but they are not taking any action against them. They are stealing electricity for a long time. But no action was taken against them . Still they using free electricity with the help of some corrupt officer of that circle. The basudev choubey of 185, south dhadka, j.C. Bose lane near school para asansol-713302 still stealing electricity.


Please take a positive action against them ....
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company Limited (WBSEDCL) — New connection - consumer id: 501116079

 Souvik Bose TARAKESWAR on Jan 19, 2016
I am ratna bose, i am applied for a new connection in industrial category, application no - 5001096156
i have paid its quotation amount 26852 on 10.01.2016 at 9:41:20 through internet, but still i have not got the connection, local authority said we don't have the order to proceed, its your won risk to pay through on-line. They are not taking any action/complaint for this.
Please tell me if e-payment facility is not working then why this service is available on wbsedcl site .....
Complaint comments  Read comments Complaint category Electronics & Appliances

WBSEDCL — Inappropriate behavior of your representative at our premise

 joyradhey on Jan 11, 2016
To The Office of Regional Manager, 24Pgs(N) 1&2, B.T. Road, Chiria More, Barrackpore, 24 Pgs(N) Subject:-Inappropriate behavior of your representative at Nabapally Boys High School Road Near Panak Pukur, Ps_ Barasat, Po- Nabapally, Dist-North 24Pgs.Kol-700126 (consumer no, 153122078 and installation number 01966784 ) Dear Respected Sir To whom it may concern. On the31st of December 2015, a representative from your office came to On the31st of December 2015, a representative from your office came to issue our electric bill. Unfortunately, he totally misbehaved to the mistress n...
Complaint comments  Read comments Complaint category Electronics & Appliances

West Bengal State Electricity Distribution Company [WBSEDCL] — Meter installed wrongly, complained many times still no action

 RSHV on Dec 18, 2015
This is with Mount View Apartment, B Block, Salbari. Meter installed for Mr.Kishan Shivakoti and Shri Hari Pourel, meters mismatched with each other. Complaint several time in Matigara, but no solution. Now the feedback from telecom department is to disconnect the connection and apply for new connection. Is this the service to public from Government Employee. Anyone, in this website who could read this issue and initiate and action?...
Complaint comments  Read comments Complaint category Electronics & Appliances

WBSECDL.in — New connection

 Smt.Ruma on Dec 16, 2015
My transaction Id:386379125
Dt.07.12.2015

The above transaction still not showing in the status.
And connection was still not made.
Please make necessary corrections and arrange for immediate connection.Thanks.


Ruma Ojha
Flat no.302, 3rd floor,
Roshan Plaza,
B.T.Sarkar Road,
Purulia
PIN: 723101...
Complaint comments  Read comments Complaint category Government Organizations

WBSEDCL — Give electricity connection to illegal poultry farm by wbsedcl ranibandh.

 Abhijeet kumar das on Dec 13, 2015
Dear sir, Good Morning...! I am from City - Ranibandh, vill+post - Akkhuta, 722148 west bengal. one poultry farm in akkhuta has no statutory licenses, has no consent of state board and also has no pollution control system. This poultry farm is totally neglect environment act 1986. this poultry farm is in residential area but WBSEDCL give connection to illegal poultry farm. this poultry farm is operate by naran mahata and jabbar mahata. I request to you please take action against WBSEDCL. Thanking you, your's faithfully ABHIJEET KUMAR DAS...
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [WBSEDCL] — Online payment

 tashi zimba on Dec 13, 2015
Consumer ID: 412033847, Consumer Name: R.B.ZIMBA, Consumer Address :BAIKUNTHAPUR SALUGARA RAJPAHAR WB, INDIA 734401. sir I have paid electricity bill online Your order with West Bengal State Electricity Distribution Company Limited was successful. Merchant Order Number 40400664133620151213120253 Citrus Order Number CTX1512130640349760499 Order Amount 1389.61 INR i get mail and mobile msg that 1389.61 rs is deducted but i did not get recept for it. in payment history of wbsedlc site there is no amount is deducted. sir now what is further steps to do. please report me my email...
Complaint comments  Read comments Complaint category Banks

West Bengal State Electricity Distribution Company [WBSEDCL] — Wrong Metre Reading as a result wrong consumption units,

 dmriganko on Dec 8, 2015
Mriganka Dey, Purabi Appe, C-3, Flr-3rd, 1/1 Thakur Ramkrishna Road, N.C.P., Barrackpore, North 24 Parganas, Kolkata-122, Con ID:-100769050, INST NO- 02860832, Period Sep-15 to Nov-15 Billing, MTR:-B1701193, Last March-15 to May-15 consumption units was- 370 and June-15 to Aug-15 was 671, Is it possible to consumption within Sep to Nov-15 1618 units, Due to manual innervation of Metre reading system it may be mistakes of 1000 nos units, I am requesting Kindly resolved and further checking the actual consumption of Sep-November-15 of above details....
Complaint comments  Read comments Complaint category House, Apartment Rental

West Bengal State Electricity Distribution Company [WBSEDCL] — Wbsedcl receipt

 Dildar Hosen on Dec 5, 2015
Citruspay Bravo! Your order with West Bengal State Electricity Distribution Company Limited was successful. Merchant Order Number Q43200311724920151205103618 Citrus Order Number CTX1512050506236634015 Order Amount 169.00 INR Wouldn't it be great to zoom through your next payment. A Citrus account can help! If you have forgotten your password... GET YOUR PASSWORD NOW Safe & Secure Hassle Free Payment 10 Million Users Trust Citrus ... I NO GATE WBSEDCL RECIPT. PLZ...
Complaint comments  Read comments Complaint category Utility Services

West Bengal State Electricity Distribution Company [WBSEDCL] — No payment receipt from wbsedcl after payment

 sanjib2819 on Nov 17, 2015
TO
BILL DESK
WBSEDCL

Sir,
I, Rabindra nath Singha, a customer of WBSEDCL.
My Consumer Number: 154053560

I have paid Rs.3265.58/- for Aug'15 to Jan'16 bill payment through "United Bank Of India Net Banking". But the WBSEDCL gave no Payment Receipt after Payment.

So, I request you to refund the amount in my SB A/C No: 0125013255470...
Complaint comments  Read comments Complaint category Utility Services

West Bengal State Electricity Distribution Company Limited (WBSEDCL) — Appearance of an amount of rs 3911.333 as outstanding with every upcoming bill though the same was paid through kiosk on 04/10/2014 at 03:31:21 pm

 Bokagopal on Nov 7, 2015
Consumer id 432042280, name:gopal sarkar, mob:9474730302.
On the day specified i had deposited the bill amount through kiosk attached with raiganj branch. .But amazingly the same amount is being shown as o/s with all recent bills and as and wjen i am going to pay the current bill a certification is being needed from an official requesting the cashier to take the current o/s amount.Raiganj office had tried a lot to solve the problem (As per their version)but failed to initiate the correction procedure.Therefore i have started preserving all the bills paid to avoid any future mishap which is...
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company Limited (WBSEDCL) — New connection - consumer id: 501012623

 suvanu on Nov 7, 2015
Respected Sir,
This is for your information that on 05.10.15 we have applied for a connection in the name of SUDHIR KUMAR MAHATA, C/O ANNANYA TRADERS, SANCTORIA, DISHERGARH, PIN-713333.
On 17.10.15 we have payment Rs 1015 /- as per the quation, and told that connection will be provided within 10 days.
Today till date we have not get connection. We are planning to open the office on Diwali . So it will be kind of you if you look into the matter and do the needful.
You can reach us at 9647600802.

Thanking You

Regards
SUDHIR KUMAR MAHATA
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company Limited (WBSEDCL) — Money got deducted but bill not paid for consumer id - 334066265

 arik1994 on Nov 6, 2015
I did a transaction for consumer Id- 334066265(Chuni Lal Ghosh) of Rs.3490 of WBSEDCL.Money got deducted but bill not paid yet.My transaction details is below:

Merchant Order number:
42600320410720151105105726
Citrus Reference Number:
CTX1511050533417737162
Order Amount:
3490.00 INR
Transaction Date & Time:
Nov 05, 2015 11:03:41 AM...
Complaint comments  Read comments [2]Complaint category Government Organizations

West Bengal State Electricity Distribution Company Limited (WBSEDCL) — Electrical supply

 Shakti2202 on Nov 3, 2015
The dispatcher of the electricity bill is not willing to go door to door to dispatch the bill. Rather they give the bill to security at complex gate. I missed the bill & they disconnected my supply. I payed the due as soon as I came to know this but there is no sign of the technician even after 6 hours. Is this people's system? ???...
Complaint comments  Read comments Complaint category Utility Services

WBSEDCL — Connection not completed

 Pshaktipada on Oct 20, 2015
Sir, I am the applicant, NAME - Biren panja. application no- 1000220190. Paid Rs. 566/- on 26/03/2012. But still my connection not completed. Please kindly take necessary steps to connect my meter in my house. NAME- BIREN PANJA S/O- LATE MANIK PANJA ADDRESS - VILL- THAKURCHAK P.O- SRINAGAR MAKAR PARA P.S- KAKDWIP DIST- 24 PARGANAS (S) PIN-743374 STATE - W.B...
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company Limited (WBSEDCL) — Online payment debited but not showing as paid and still not credited on my a/c

 subhojitmukherjee on Oct 16, 2015
Hello, This is horrible that there is no online support for WBSEDCL. Zonal customer care asking to talk to local electric supply because they have no information about the online. So who is responsible for this? I made 2 transaction to pay my two different bills for different consumer ID 300986667 and 334082453 and the amount were INR 999 and INR 1798 respectively on 7th October. Bank is showing debited but on the WBSEDCL portal not showing the bill is paid. And also if it is not received by WBSEDCL then this should be credited into my a/c but not. I also lounge 2 complains from WBSEDCL...
Complaint comments  Read comments Complaint category Internet Services

West Bengal State Electricity Distribution Company Limited (WBSEDCL) — Online payment problem & Quotation same ID double payment.(332107847)

 Ratan Kumar Mitra on Oct 14, 2015
SIR, I made an online payment on 14TH OCTOBER, 2015 (RS/- 3191 +3191=6382). The amount has been deducted from my bank account twice confirmation message received. there two payment history showing .One Transaction id: ESBI4063024778, INVOICE NO. 448002162469& 2ED Transaction id: ESBI4063038447, INVOICE NO. 448002162469 . Please send a confirmation mail if double payment made successfully & take necessary action to refund at my bank account. RATAN KUMAR MITRA Chakdaha, Nadia, Pin:741222 customer ID - 332107847 MOB NO - 9434119545...
Complaint comments  Read comments Complaint category Online Shopping

West Bengal State Electricity Distribution Company Limited (WBSEDCL) — Bill payment by online net banking system. Bank debited rs 1162. 56, but i not received a payment received

 jk456 on Oct 10, 2015
I pay wbsedcl bill period oct'15 - dec'15 rs 1158 .00 . By net banking on 09.10.2015 at 11.03 am .But i not a received of pay received bill. My bank also debited from my account rs 1162.56. Bill payment gateway is billdesk. My consumer id 514144272 . Name - dharamadas dhibar, vill+po- chinchuria, ps-jamuria, dist burdwan pin-713378...
Complaint comments  Read comments Complaint category Electronics & Appliances

West Bengal State Electricity Distribution Company Limited (WBSEDCL) — Energy meter replacement

 biswajitbiee on Oct 7, 2015
My consumer id is 332115477. Energy meter at my home at Madanpur is not working for last 6-7 months. I requested the same in local Customer Care at Madanpur several times, but no resolution yet. They are only saying that meters are not available. As a result I am getting incorrect bills every months. Can you please let me know what is the exact procedure to apply for replacement of the energy meter ?...
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company Limited — High voltage problem

 pradeeepK on Oct 4, 2015
I have a connection for my fly ash brick factory named gurukripa fly ash bricks. I am facing high voltage problem since a week.
Due to which i have incurred a loss of approx rs. 10000 as few parts of the machine got burnt.
The plant of the factory is also shut due to the same reason as the is constant risk of plants further breakdown due to high voltage suppy of electricity.
Plant is situated at pandebeswar and connection for supply of electricity is from bankura.
If the factory remains closed for long i will incurr heavy losses....
Complaint comments  Read comments Complaint category Other

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