West Bengal State Electricity Distribution Company [WBSEDCL] Customer Care
West Bengal State Electricity Distribution Company Limited
Customer satisfaction rating: 1%
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394
COMPLAINTS

West Bengal State Electricity Distribution Company [WBSEDCL] Customer Care

West Bengal State Electricity Distribution Company Limited

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Address
Vidyut Bhawan, Block B, 2nd Floor, Salt Lake City, Sech Bhawan
Kolkata
Kolkata District
West Bengal
India - 700091

Customer Care Phone Numbers and Contacts

Phone:

Additional info
Zonal Call Centers

Howrah, Hooghly, North & South 24 Pgs Districts & Bidhannagar
1800 345 5220

Burdwan & Birbhum
1800 345 3201

Nadia, Murshidabad & Malda
1800 345 3213

Darjeeling, Jalpaiguri, Coachbehar, Uttar & Dakshin Dinajpur
1800 345 3206

Paschim & Purba Medinipur, Bankura & Purulia
1800 345 3212

Theft Reporting
1800 345 2787 (from 6 am to 9 pm)

Other Phone Numbers
http://www.wbsedcl.in/irj/go/km/docs/internet/webp...

View More Information...

Customer satisfaction rating
1%
Complaints
394
Responses
0
Resolved
2
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

West Bengal State Electricity Distribution Company [WBSEDCL] related photos (54)

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West Bengal State Electricity Distribution Company [WBSEDCL] Customer Care related pictures (54)

West Bengal State Electricity Distribution Company [WBSEDCL] Complaints & Reviews

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West Bengal State Electricity Distribution Company [WBSEDCL] — Onment made from sbi-rs.2142.60/- but no receipt received

 Shantanu Chakraborty on Jul 22, 2016
With due respect you are request that i shantanu chakraborty (customer id-102426801) paid the following bill but not received any mail from your ends, so please send the same. (attached bank statement) bill period july-aug-sept'16.

Date :- 22 jul 2016,

To transfer-inb west
Bengal state electri wbsedcl

Payments-
Gsbi4624312955i
G0cjthet6
Transfer to

Rs.2, 142.60

Mobile no.9836025429...
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [WBSEDCL] — Abnormally high electricity bill

 partha debnath on Jul 20, 2016
Dear sir,

Mr. Gour debnath, having a stop meter in 108/1, banerjee para road, barabagan, shyamnagar, north 24 parganas, pin-743127.

From last few years we are paying rs. 30 per month for this stop meter. Now in the current bill having invoice no. 400014989464, billing date 19.07.2016 you have reflected that a bill amount of rs. 650 per month for next two monts (Reading 223.00) which is impossible & unrealistic. For this reason i have not paid the due bill amount.

As such you are requested to recheck & rectify the metre reading & bill and resend new bill...
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [WBSEDCL] — Transformer shifting issue (occupied my land)

 Pratimendra on Jul 15, 2016
Hello sir/madam,

I am pratimendra nath bagui, from mogra, kantapukur, hooghly. My father purchased a land here in 1990s. One transformer which was established in one adjacent of my land, was set up before our purchase of that land. Few years ago we constructed a one storied room on that land leaving the place for the transformer.

Currently i am constructing a home at there and the transformer and it's ht lines (33kv) become a nightmare for me. By taking a high risk, i have fortunately able to complete the 1st floor of my home. But just because of this my 2nd floor...
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [WBSEDCL] — For bill payment

 abdulahad1010@gmail.com on Jul 12, 2016
Dear sir/madam, my name is md emazuddin sk and my (wbsedcl) cunsumer id is 342007842. today i online bilpaying at rupees 587.00 only. when procesing of the billpaymant could not show the received copy and could not compleate the billpayment process. my cutting money (state bank of india) bank ref. no. is - gsbi4602773401ig0cifrfs6. please solve my problem....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

West Bengal State Electricity Distribution Company [WBSEDCL] — Misbehavior and rudely approach of regional grievance redressal officer

 Bidyut Jyoti Saha on Jul 11, 2016
I contacted 's. k. mondal' regional grievance redressal officer of 24pgs (n) regional office regarding wrong reading and electric bill amount. the person not only misbehaved but was rude in addressing my problem. he simply disconnected the phone.

This kind of unpleasant people should not be included in wbsedcl. this people are responsible in portraying bad image of organisation....
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [WBSEDCL] — Change in consumer name not done despite taking prescribed fees 6 months back

 sambhatt54 on Jul 10, 2016
I had purchased a premises at cj block, salt lake city, plot no. Cj-104, ground floor, bidhannagar, kolkata-700091 from mr. Chandan bhattacharyya. I had submitted to wbsedcl an application with prescribed fees for changing the name of consumer id 122001628, installation no. 01943719 in the name of mr. Chandan bhattacharyya to my name (Samir kumar bhattacharyya) in december 2015. However, till date they have not changed the billing in my name despite my 11 time visits to their customer service centre at bidhannagar cf block and writing e-mails to every authority named for solving customer grievances...
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [WBSEDCL] — Transformer problem

 abhi1980 on Jul 9, 2016
Dear sir,
My self abhisekh chakraborty consumer id -101755403 wish to inform you that there is a tranformer beside to my hose. every alternative day we use to face several types of problem which is related with the transformer. last 6 months or so after several f-up with our local supply office till date no steps has been taken.
You are requested to do some thing asap....
Complaint comments  Read comments Complaint category Laptops / Notebooks

West Bengal State Electricity Distribution Company [WBSEDCL] — No electricity from 7 pm to 6am on 5.7.2016 to 6.7.2016

 Payel123 on Jul 6, 2016
There is power cut all night on the mentioned dates. You can understand the trouble faced. I have a very important skype interview and because of unavailablility of power it would be destroyed. Please tell the electricians to solve the issue.

I'm writing from saradapally, street no 8, ashoknagar, west bengal....
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [WBSEDCL] — Cannot create a new user id

 bihanga on Jun 28, 2016
Sir,
I am Creat a new user Id, but when I fillup details and get OTP and sub meet then it sow server is busy and then I cannot connect my phone no.
My phone number is 9091679289...
Complaint comments  Read comments Complaint category Electronics & Appliances

WBSEDCL — Prolonged power cut and poor service

 Paul Chatterjee on Jun 27, 2016
Indian consumer complaints forum

Respected sir/madam,

We are residing at given below address. Since today morning 11am till now we have been facing power cut and have lodged a complaint with wbsedcl krishnapur, prafulla kanan department.

However, after some delay, the department gave us a call back informing that they will not be fixing the transformer problem until next morning - although the issue has occurred way back during broad daylight today morning, keeping in mind the rising summer temperatures (~38 deg cel) when electricity disruption is an...
Complaint comments  Read comments Complaint category Utility Services

West Bengal State Electricity Distribution Company [WBSEDCL] — Impossible bill

 Manotosh roy Choudhuri on Jun 27, 2016
I got my bill 7327... But normally my bill was around 4k.. I have not use electric more... But got a huge amount bill... I can't understand the reason why it is soo high... It is impossible for me to provide this huge amount. I know my capacity... So i used electric according my capacity.. Plz take steps.. My address is:14/1 natun para... Crystal apartment.201.. Khagra.. Contact no 9575948722...
Complaint comments  Read comments [1]Complaint category Government Organizations

WBSEDCL — Failure of permanent disconnection of meter and fraud final electric bill

 aswanidas on Jun 27, 2016
Sir,
I, Aswani Kumar Das have the complaint against WBSEDCL for mislead of meter permanent disconnection work and misbehaviour done by the officials of Kampa Electric Office at Kanchrapara. I purchased a house from Mr.Shankar Das and applied for disconnection of "DIM" electric meter of his name so that I can apply for a new connection in my name. During meter disconnection I was not physically present on the site and the electric office representative have taken the meter. Till now more than 6 months already been over I do not received any final bill for meter discontinuation. When I physically...
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [WBSEDCL] — Defective meter replace

 mypc on Jun 24, 2016
My consumer I D:156015590, Installation no.4355681&meter No:T1066910 on 01/03/2016 meter reader & BIlling personel can't provide me bill due to meter defect Office billed as they can imagine without meter reading I filled anapplication and met with Mr. Nayan Mandal, Station Manager, he was to busy to talk with me on 22/06/2016, I want to know how much days I will pay biis as per their imagination (without meter).I want to know How much days I have suffer as a bl;ind like .Please let me know your attention to us as a customer or slaves...
Complaint comments  Read comments Complaint category Other

WBSEDCL — Too much delay to connect domestic new connection of electricity

 PK Banerjee on Jun 22, 2016
With reference to application no 5000986126 dated 30 Sep15, it is hereby informed you for kind attention and favouable action that I, Dwijendra Nath Banerjee applied for new electric connection vide money receipt no 700052134181 and 128201447864 for new connection and security money bearing sl no 5772798 and 5772797. It is approximately one year no action been taken till date. I belongs to a small village named gohaliara which comes under the Dubrajpur electric supply office jurisdiction. Prompt response and deputional of personnel be awaited. It is also intimated that I submitted a written complaint...
Complaint comments  Read comments Complaint category Utility Services

West Bengal State Electricity Distribution Company [WBSEDCL] — Payment of electricity bill

 Mira Chakravorty on Jun 15, 2016
Consumer id 123003123
Instlln. No. 08730183

Dear sirs,

I have been paying my electricity bills through ecs mandate from my bank account with sbi, tegharia-raghurathnathpur branch since august 2011. There has not been a single exception so far.

For the bill period, may to july 2016, however, even though due date of payment of 1st installment was 09.05.2016 no amount was debited from
My bank account as of today 15.06.2016.

Apprehending there must be something wrong i met the concerned official
At the wbsedcl, teghoria...
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [WBSEDCL] — Dissatisfactory meter readings

 arun kumar deb on Jun 14, 2016
My father personally met mr h. Das a. E &station manager ganganagar for my complaint submitted on 30/05/2016 and received vide their no-375 to know the status. The moment he said our meter is giving very high meter readings relevant to our consumption, in stead of listening he reacted contrarily asking me "are you having ac"? Then he replied yes but not using since my old parents are prevented by doctors not to use. His illogical and irrelevant comment is very surprising and shocking that asking the meter will give such reading if you are having ac connected to your house — disconnect ac meter...
Complaint comments  Read comments Complaint category Unauthorized charges

WBSEDCL — Not take new consumer application

 debu747 on Jun 9, 2016
Respected authority I am apply a new domestic line in our regional office which is situated on nabagram Hooghly in west Bengal. I have a line which is on my father name. He don't give me the line that's why I need a new domestic line but the officer who is in the charge she disrespect me. And her behave is too bad. And don't take my application. That's why I am in a dad situations. If the authority take a step I wiil be very thankful...
Complaint comments  Read comments Complaint category Other

West Bengal State Electricity Distribution Company [WBSEDCL] — Excessively high bill (consumer id: 123070447)

 Chiranjib Paul on Jun 9, 2016
The person who came for meter reading in may 16 informed us that the meter needs to be replaced. We told him that we had not been living continuously in that house since 2nd week of january. We intermittently go to that place (4-5 days in a month), because of which meter reading is very low in comparison to previous months. He did not listen to us and advised us to go to the local electricity office for bill payment and raising a complaint for changing meter. We did accordingly. The bill that was generated came to rs 5700 (880 units) for the consumption period mar-16 to may-16. Our consumption of...
Complaint comments  Read comments Complaint category Government Organizations

West Bengal State Electricity Distribution Company [WBSEDCL] — Complaint against wbsedcl about non-cooperative attitude

 palsantu on Jun 6, 2016
We, the resident of vill-poalia, p.o-rasapunja, p.s-bishnupur, dist-24pgs(s), pin-700104, have major complaint the station manager, Bakharahat Electricity Customer Care Office that the manager is not solving the low-voltage problem which we are complaining for last two years. It is our kind request to you to kindly take some immediate action and resolve the problem as early as possible as we in great agony due to low-voltage problem....
Complaint comments  Read comments Complaint category Government Organizations

WBSEDCL — Low voltage.

 subham361 on Jun 2, 2016
Respected sir,
As im residing at vill/po-TENGNAMARI, Dist-coochbehar, via- dhupguri, pin-735210...
And our electric distribution is from dhupguri, as there is problem with load shading that's not big deal because we are alien as we are villagers, kindly i want to say that we are human beings as human beings stay in town or city. But sir when there is power from 6pm to 11pm there is low voltage not even 5watt bulb glow nicely. Sir u can imagine what type of conditions we are facing, as i call many time in customer support but no response at all then i call local distribution centre...
Complaint comments  Read comments Complaint category Government Organizations

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