[Resolved] Western Digital — warranty issue | |
Dear sir
Required HDD Replacement
I was taken Western Digital Hard Disk 500 gb Serial number is -- WCA5C656661
and other 1 TB Western Digital Hard Disk WcAV5A798464
Still from u side there is no any response so please make it fast all my work is pending My email id : [protected]@yahoo.com : My name is HABIB ULLAH : My mobil number is [protected]
Thanks & Regards
HABIB ULLAH Was this information helpful? | |
Complaint marked as Resolved
Western Digital customer support has been notified about the posted complaint. Verified Support Oct 20, 2014 Western Digital Customer Care's response Hi Baldev, I am sorry to hear about it. I’d like to check with you, I have checked Western Digital Hard Disk 500GB Serial number: WCA5C65666, unfortunately it’s not able to find in WD Warranty site. It may be a typo error, because WD serial number contained 12 digits. Besides that, you may visit our website to check the HDD status. Please refer the link below to warranty check. http://wdsupport.wdc.com/warranty/warrantycheck.asp?custtype=end . For the WD Green HDD, I have checked but it’s no longer under warranty. Please advise if you have created the RMA or have you refer to the reseller that the HDD you bought from. If you have created the RMA request, you can check the status at: https://westerndigital.secure.force.com/ind/?lang=en . Hope it helps. Verified Support Oct 27, 2014 Western Digital Customer Care's response Hi Billa86, I am sorry to hear about it. Based on your post, it may be a hardware issue. I’d like to check with you, after connected the WD My Cloud Mirror, is the LED light blinking? Is there any error message, when you are accessing the device? Could you give me some more details about that? If possible, please provide snapshot or the specific error message, when you are accessing the WD My Cloud Mirror. For RMA services, you may refer to the link below. http://wdc.custhelp.com/app/answers/detail/a_id/8 . Hope it helps. Verified Support Oct 28, 2014 Western Digital Customer Care's response Hi amit423, I am sorry to hear about it. Based on your post, it may be a hardware issue. I’d like to check with you, is there any error message when you connected the HDD? Does it show up in the Disk Management? You may refer to the link below that helps to identify if the noise or sound is normal. http://wdc.custhelp.com/app/answers/detail/a_id/568. If the sound is abnormal, and your product is under warranty, you may proceed for RMA. Please check the warranty and RMA services at the link below. http://support.wdc.com/warranty/index.asp. For more information about warranty support, you may visit to http://support.wdc.com/warranty/policy.asp?wdc_lang=en . Hope it helps. Verified Support Oct 29, 2014 Western Digital Customer Care's response Hi amit423, I am sorry to hear about it. For data recovery, you can try the data recover software’s. If the data is very important and you want to recover it, there is possibility to cover by data recovery companies. Here is a link for data recovery companies. support.wdc.com/recovery/index.asp?wdc_lang=en . Hope it helps. Verified Support Nov 04, 2014 Western Digital Customer Care's response Hi Abhikap, I am sorry to hear about it. Based on your post, it may be a hardware issue. I’d like to check with you, after connected the WD My Passport HDD, is the LED light blinking? Do you feel any vibration from the HDD? Is there any error message, when you are accessing the device? Could you give me some more details about that? If possible, please provide a snapshot and the specific error message. For the meantime, you may try to run DLG, to check if there is any issue with HDD. http://wdc.custhelp.com/app/answers/detail/a_id/940 . If it’s a hardware issue and the HDD is still under warranty, I suggest you to proceed for an RMA. For RMA service, you may refer to the link below. http://wdc.custhelp.com/app/answers/detail/a_id/8 . For more information about warranty support, you may visit to http://support.wdc.com/warranty/policy.asp?wdc_lang=en . You can use our RMA service via website, call and email us for your request. Our support team will happy to help you. The following link has details of India support team:- http://support.wdc.com/country/country.asp?c=india . Hope it helps. Verified Support Nov 06, 2014 Western Digital Customer Care's response Hi Abhikap, I am sorry to hear about it. Based on your post, it may be a hardware issue. For data recovery, you can try the data recover software’s. If the data is very important and you want to recover it, there is possibility to cover by data recovery companies. Here is a link for data recovery companies. support.wdc.com/recovery/index.asp?wdc_lang=en . Hope it helps. | |
 8 Comments | |
Comments
Hi I am unable to use RMA. I have my cloud mirror with 2 year warranty.
but unable to use.
plz help asap.
but unable to use.
plz help asap.
Hi i have wd elements 320gb. When i connect with system, there is so much sound in drive and unable to show in my computer.please send ur engineer to fix the problem asap.
Hi Dk,
The sound is like grinding and my drive is not under warranty. I don't want replacement just need to recover my data. I have so much memories inside.
The sound is like grinding and my drive is not under warranty. I don't want replacement just need to recover my data. I have so much memories inside.
Thank you for your reply, sir. I tried your wd dlg, its show me thr is bad sector. My drive is connected to system and when I try to access my data it ll take long time. before i replace it is there any way i can recover my data,
HI WD,
I got issue again, I have a purple drive and its not working properly. I used your software and its showing the badstatus of drive. The error msg is reallocated sector conut attribute has failed.
what to do?
I got issue again, I have a purple drive and its not working properly. I used your software and its showing the badstatus of drive. The error msg is reallocated sector conut attribute has failed.
what to do?
Hi amit423,
SO first thing's first, please backup your existing data in other storage space. After backup the drive, try to format the drive in full format option. It will take a bit more time as compared to the quick format option. The reason to advise the full format option because it will write the zeros on each sectors table and it might help to remove the electrical errors.
After the format, try to run the utility software; if the reallocated sectors, pending sector and the threshold value is more than 50% then please proceed for an RMA option.
For RMA service, you may refer to the link below:
http://products.wdc.com/support/kb.ashx?id=KvYlwm
Hope it helps.
SO first thing's first, please backup your existing data in other storage space. After backup the drive, try to format the drive in full format option. It will take a bit more time as compared to the quick format option. The reason to advise the full format option because it will write the zeros on each sectors table and it might help to remove the electrical errors.
After the format, try to run the utility software; if the reallocated sectors, pending sector and the threshold value is more than 50% then please proceed for an RMA option.
For RMA service, you may refer to the link below:
http://products.wdc.com/support/kb.ashx?id=KvYlwm
Hope it helps.
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I am sorry to hear about it. Based on your post, it may be a hardware issue. I’d like to check with you, after connected the WD My Passport HDD, is the LED light blinking? Do you feel any vibration from the HDD? Is there any error message, when you are accessing the device? Could you give me some more details about that? If possible, please provide a snapshot and the specific error message.
For the meantime, you may try to run DLG, to check if there is any issue with HDD.
http://wdc.custhelp.com/app/answers/detail/a_id/940 .
If it’s a hardware issue and the HDD is still under warranty, I suggest you to proceed for an RMA. For RMA service, you may refer to the link below.
http://wdc.custhelp.com/app/answers/detail/a_id/8 .
For more information about warranty support, you may visit to
http://support.wdc.com/warranty/policy.asp?wdc_lang=en .
You can use our RMA service via website, call and email us for your request. Our support team will happy to help you.
The following link has details of India support team:-
http://support.wdc.com/country/country.asp?c=india .
Hope it helps.