[Resolved] Western Digital — Western Digital Black 1TB HDD not showing up in BIOS | |||
Two weeks ago I built a computer, I have a Samsung 120GB SSD on which I loaded Windows 8, yet my secondary 1TB WD Black HDD never showed up in the BIOS or startup, I just now started to troubleshoot this issue. I swapped out the SATA data cables with my optical drive, the optical drive still works with that cable. I even plugged it into another SATA power cable, yet still not showing up. I will note that every time I start my computer up, I hear a ticking sound coming from the HDD for about 1 minute, then it stops. I know cables are properly hooked up, yet I cannot get it to show up anywhere on my computer, I have a hunch that it might be dead? I am very close to shipping it back to Western Digital for a RMA, but I thought I would ask specifically here first Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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I am glad to help you out. Based on your post, its may be a hardware issue. To the confirm the possible reason, Why Internal HDD is not detected in your system. I give you some basic troubleshooting step. It may help you to solve the issue.
Try to connect HDD with working computer and run the Windows Data Lifeguard Diagnostics in system, it may help you to find the issue.
Please refer to the link below for Windows Data Lifeguard Diagnostics:
http://wdc.custhelp.com/app/answers/detail/a_id/940 .
If you still facing the problem, you can check our warranty and RMA policy.
http://support.wdc.com/warranty/index.asp .
You can use our RMA service via website, call and Email us for your request.
Our support team will happy to help you.
The following link has details of India support team:-
http://support.wdc.com/country/country.asp?c=india .
Hope it helps.