Whaaky — No refund, no return, no revert on my product

Address:Ahmedabad, Gujarat

I have ordered 5 Henley collar T Shirts from Whaaky
. I received the same after almost 3 weeks time. I made COD by paying Rs.100/- extra. To my surprise all the t Shirts are of same colour and that to of a smaller size. I spoke to the Customer care executive after great and continuous efforts and shipped back my product. It has been 1 month since I have done so. I have mailed whaaky support team almost 10-15 times and tried calling them so many times; but I am yet to receive any refund or replaced product. I now want to file a case against the same in the consumer forum. What are the protocols I need to follow for the same. Also, the quality of their product is very cheap and old.
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Dear Customer,

We @ Whaaky value each and every relationship and are committed to providing ‎an excellent experience. We apologize i[censored] have faced a problem, but we assure you that we will solve the same at the earliest. It will be great if you could provide your order number and write to us [protected]@whaaky.com regarding the same.

Thanks & Regards,
Your friends from Whaaky
Order No, S80383112
have written almost 15-20 mails to Whaaky.com and also made 20-30 calls on your customer
care number but no one seems to be responding. Your representative, Miss Madhavi also called regarding the same. 1st I receive a mail that my product has been received by you and my replaced product will be dispatched within 3-4 business days and again after 4 days i receive a mail that you have not received my product.

after speaking to Madhavi, i was assured that my replaced product will be dispatched
the very next day only i.e. July 9, 2014. I receivd a package today and the courrier guy again asked for Rs.1000/- as COD. I gave up the idea of filing a complaint, but now I am determined to do so.

Keep my money! I hope it helps...

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