[Resolved]  Whaaky.com / Way2Online Retail — Courier charges and refund

Address:620001
Website:whaaky.com

I many website Complaint you but not you care me or response and many times call you but not answer so my phone cost waste, so I national consumer helpline Complaint this month action you.anyway, Order number S[protected]. I return this item and you refund my money. But I pay Rs 1649 but you refund to my bank Rs 1499. I very shocking. Please refund my full pay of money and my courier charges 100 Rs not recharge my number I many times your customer care I call you and accept my call and inform your customer care representative I required please refund my full money and please recharge my courier charges 100 Rs and your representative inform me okay okay and yeah yeah. But not you any steps. You not refund pay of full money and not recharge 100 Rs courier charges. I many times your email [protected]@whaaky.com sending this problem. But not any responsibility. So, I compilet to national consumer helpline. Please help me.
Please recharge 100 Rs courier charges this number is [protected] .

Regards By,
Vinoth.
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Apr 7, 2016
Complaint marked as Resolved 
You refund amount but not fully amount refund.you refund amount Rs 1499 I very shocking. Because I pay 1649 Rs, so I call your customer care number daily trying but not responsible. I many times your [email protected] email send you but not responsible. So, I national consumer helpline Complaint. Please refund my full of pay amount. You not courier charges refund Rs 100 . I call your customer care and I inform your representative for please recharge 100 Rs courier charges, so your representative inform me for yeah, OK, yeah but not recharge 100 Rs. I send your feedback email address but not responsible. Please recharge 100 Rs this number 8428628242 and please refund I pay of full amount.
Whaaky.com / Way2Online Retail customer support has been notified about the posted complaint.
Jan 17, 2016
Updated by lourdu
Please resolved this problem. Please call me Tamil adviser
Verified Support
Jan 18, 2016
Whaaky.com / Way2Online Retail Customer Care's response
Dear anitha We apologize for the inconvenience caused to you. We would like to inform you that your complaint qualifies for a refund. As per our refund policy, kindly send the defective product to the below address. Once we receive the defective product from you, we will go ahead to initiate a refund. Way2online Retail Private Limited Syed Sajid, No 1-8-319/2, Patigadda Road, Begumpet, Hyderabad – 500016 Note: 1)The defective product should be dispatched within 4 business days for refund of the same. 2)Kindly do not forget to mention the order number 3)The package that is being returned to us should come in its original packaging. Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com , we are sure to respond within 24-48 hrs. Regards Your friends from Whaaky
Verified Support
Feb 02, 2016
Whaaky.com / Way2Online Retail Customer Care's response
Dear anitha, We apologize for the inconvenience caused to you. As per the courier, the shipment is lost and is not traceable. Therefore, we have decided to initiate a new shipment to you to the same contact details provided by you. Once your product is reshipped, you will receive a mail with the consignment number and courier name. Regards Your friends from Whaaky Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com , we are sure to respond within 24-48 hrs.
Verified Support
Apr 06, 2016
Whaaky.com / Way2Online Retail Customer Care's response
Dear anitha, This is to inform you that we have refunded your amount in your account. The details pertaining to the refund are as below: Transaction Ref id :*-[protected] Refunded on: 03/03/16 Regards Your friends from Whaaky Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com , we are sure to respond within 24-48 hrs.
Verified Support
Jan 20, 2017
Whaaky.com / Way2Online Retail Customer Care's response
Dear Customer,
Order no: - S[protected]
We are here to assist you better.

We have refunded your amount on 3rd March 2016 through (NEFT) Transferred. Please check your account or Bank.

We sincerely apologize and regret for the inconvenience caused.
Thanks Regards Whaaky Team
Complaint comments 

Comments

My order number: S[protected]. Your replacement item I received. But not quality and one more thing button are not working. I very very angry. Please return this item and please return my money . I already Complind for national consumer helpline and you are not about any serious about this way .then, you know I already pay coriour charges please refund, you not respond and one more I bought many items by using website but your website shopping give me bad impact for me.please understand my problem, if you not action I take a another way
Order number S[protected] i order mobile and you delivery.but you delivery item not working. i call to your customer care i replacement request. i your address send you. i call your customer care i many many many times call not you answering and your email i feedback.but not you response. i money lose Rs 1700. please confirm you received this order. please send working condition mobile. i 7 days trying your customer care call you not answering. i very money lose Rs 1700 and courier charges 80. i very sad. i very very very agree.
Okay. I already send you this mobile courier name for Indian post. If you received this item. I this box inside order number mentioned.
Order number; S[protected]. I already compiled this website you reply for send your address you requested. I already send you. If you received this item. I this box inside order number mentioned and box back side my name and my address mentioned .I call you many times you not answering and your [protected]@whakky.com I many times send you. But not you any reply why? I very very very agree.
Your customer care number fake you inform busy our customer care line you fake inform not your customer care number busy. Because not you accept. Your feedback emails for [protected]@whakky.com l feedback you and not reply 24 hours. 2 to 5 days after not you reply. Every one not order whaaky.com
Why silent whaaky customer support?
My order number S[protected] you replacement this item. But 3 days after not you dispatch to courier replacement product ( please send me working condition mobile ) and your customer number and feedback email address not any responsibility why? Fake customer support.
5 days after. Why sillent whaaky customer support? . Next I went to consumer Court. I very agree.
Why sillent?
Why you not any response? Your fear
Why you not reply? You fear this question?
My order number S[protected] you not shipped my replacement item 1 week after not you shipped. I many many many times call you but not you response and your email address I many times send you but not reply, my time vast, so I compilet for national consumer helpline.
Please send me working condition mobile and please dispatch.
Not you send me any courier name and consignee number for my registered email address. Your feedback email address not reply 24-48 hours.
Regards by,
Your friend anitha and lourdu .
Please answer me this question.
I yesterday feedback you reply this website. Please faster dispatch and please working condition mobile send me. You not care for I send you for courier charges 100 Rs but not you refund courier charges.
My order number: S[protected]. I already replacement request. You shipped replacement item, so I received replacement item but not original Nokia. You 100% fraud company. I very very very agree . I sending courier charges for 100 Rs not you refund. Your many duplicate items sale.
Please reply
Please answer me
I national consumer helpline I compilet action in 15:03:2016. Because I many many many many many many many times call your customer care but not responsible. I many times trying your feedback email address [protected]@whakky.com but not you any reply, so I compilet
You fear?

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    Whaaky.com / Way2Online Retail Phone
    +91 40 6622 8282
    Whaaky.com / Way2Online Retail Address
    No 1-8-319/2, Patigadda Road, Begumpet, Hyderabad, Andhra Pradesh, India - 500016
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