Whaaky.com / Way2Online Retail — Order number s[protected] men suit piece

Address:	Hyderabad, Andhra Pradesh, 500016
Website:	www.whaaky.com

I had placed an order on " http://www.whaaky.com" on 8th June 2016 for a Men Suit piece using my SBI credit card. As per the website the order was supposed to be shipped within 10 business days, though even today ie 28th June 2016 it still shows as Preparing to ship . I have sent 5 emails asking for the status of the order, including 2 for cancelling the order and refund . Every time I get the same default reply as shown below
"On Tuesday, 28 June 2016 1:44 PM, Whaakysupport wrote:

Dear Anilkumar Nair,

We apologize for the inconvenience caused to you. Due to over whelming response of the product we are dispatching consignments on a daily basis. Kindly bear with us.

Regards
Your friends from Whaaky

Our phone lines might be busy as we are attending to other customer’s in-case you’re running short on time we request you to drop an email at [protected]@whaaky.com, we are sure to respond within 24-48 hrs."

The calls to the number [protected] are answered and then it is announced call is being transferred to an executive and then after 1 min the call is disconnected . Please check as to what can be done for me to get a refund or the product delivered. Attaching a document which still shows the order status as Preparing to Ship.

Regards
Anilkumar Nair