Whirlpool — complaint of lot of noise from the outer main device and remote control is not working

sir i have purchased a new ac from whirlpool vide invoice no[protected]. dated[protected]. My complaint is that i have been informing the costumer care for the last 2 months about the noise of the outer part and the remote control not working properly. there is a noise of motor and the fan. i did not meet any positive response from the costumer care. the complaint no given to me by the costumer care is[protected] dated 31/07/2014 and ch[protected] dated[protected].