[Resolved] Whirlpool — Customer treatment very bad. No response from the company

lal hanghal

from Guwahati, Assam

Address:	Gurgaon, Haryana, 122002
Website:	whirlpoolindia.com

Sir, I`ve a cooling issue in my AC Sr.noINN[protected] which i purchased on 18/3/14.I made a complaint to Whirlpool techinician, after which they came and check my AC and a leakage was found in the tubes of the condenser. As per the technician, i m told to order a new condenser which i`ve did on on 5/10/2015 but so far i haven`t recieved anything.I`ve been calling the technician and whirpool customer care, to my sadness no one is able to give me the status of the new condenser i had ordered.I don`t know why i m being treated this way.Is this how whirlpool company treat there customer??? How long do i`ve to wait ???M very sadden by how they treat me, i would like to request them to give me some light on this issue. Please contact me as soon as possible.Ph.no.[protected], Kokrajhar, Assam.

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Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2015

Whirlpool India Customer Care's response Dear Lal, Thank you for sharing your complaint details. We regret the trouble you have faced. We have escalated your complaint to the concerned department, they will be in touch with you as soon as possible. Thank you warm regards Whirlpool India

Verified Support

Oct 28, 2015

Whirlpool India Customer Care's response Dear Lal, As per our conversation with our team, your appliance is working fine now and the query has been resolved from our end. Please feel free to get in touch with us for any further assistance. Thank you Warm regards, Whirlpool India