Whirlpool India — AC not repaired even after complaining for long time

Address:

Howrah, West Bengal, 711106

Dear Sir/Madam
I have a store in Howrah(West Bengal)
I had purchased a a split air condition in 2012 which warranty expires after 1 yr after which the ac keeps on giving problems like gas leak, water leakage from indoor unit, capacitor damage.I use to repair it every year with a very high cost & the servicing was done in a minimum time span of atleast 2 months .Same thing happened again this year when i complained about no cooling on 7th of april 2016 .Engineer came for inspection and said he didnt bring any equipments so will come again next day, he came again & gave pressure in the outer unit & said he will be coming again next day to check where the leak was.that was the day he came & next he visited my place after 1 month after repeated complaints & calls after visiting your head office in Shantiniketan Building in Camac Street.The mechanic came to repair the same day & charged Rs 3290 & assured that it will not give any problem in near future.the very next day cooling started fluctuating & there was rain like water leaking from the inner unit.I called again & asked for a visit which was done after 4 days & we were said ki there is a problem in d outer unit & inner unit needs napping to stop leakage.Its around 2 weeks today still the mechanic didnt came after calling to the service centre & getting very bad behaviour from the service centre lady & the name of the centre is Om Sales & Service 839/1 sarat chhaterjee road, belapole, howrah-711104.I even told the lady that ill complain about it in the higher authority & she said me do whatever i can do.
This is the service Whirlpool providing to their customers.
My contact no. is [protected] & my registered no. is [protected].