[Resolved]  Whirlpool India — Air conditioner not working properly

Address:

Chennai, Tamil Nadu

Hi, My name is rajaram and mobile no. is [protected] and email id is raja.[protected]@gmail.com. I bought ac in whirlpool from 2011 since then i'm facing lot of issues. please review my history. I have already interacted with whirlpool several times but its still useless. I have been gave complaint on october 2014 and the complaint no is CN[protected]. The AC went for service and i paid amount for gas filling, service charge and others . within few days, i got another display flickering issue (new issue) and again less cooling effect where again raised a several complaint no. is CN[protected], CN[protected] which was closed by them with out knowing me. There are no tracking happened in whirlpool. I was not aware about this cheating. As i moved to banglore, i could n't follow up the complaint. Now i returned to chennai and reported to whirlpool which they came after several complaint and told outdoor and indoor coil both gone which need replacement costs maximum 10000 inr. Even they have closed complaint first time then i follow up then they reveal this cost. Its not at all agreeable. There are few points which i need justice immediately: 1. CN[protected] october complaint, why they have closed without letting us know and with out giving customer satisfaction code? why whirlpool never tracked this complaint? 2. The issue already occurred on 2014 within 10 days from the service. How come the problem occur soon and according to policy, they have to bare whatever expense with in this service period. 3. How come new service request CN[protected] and CN[protected] gets closed with out giving customer satisfaction code. its against the policy where i reopened after i contact customer care several times. I need justice for the above points. According to the service policy, they need to repair my AC which went to fault condition before the service period in 2014 itself.