Whirlpool India Customer Care
Whirlpool India Ltd
Customer satisfaction rating: 17%
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1778
COMPLAINTS

Whirlpool India Customer Care

Whirlpool India Ltd

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Address
H.No 113/8 Model Town
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
14
2

Customer satisfaction rating
17%
Complaints
1778
Pending
352
Resolved
294
So far so good - The company responded to our notifications and is working on resolving complaints.

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Whirlpool India Customer Care related pictures (113)

Whirlpool India Complaints & Reviews

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Whirlpool India — Whirlpool Washing machine produces huge sound struggles to operate

 SurendarG on Dec 10, 2016
Whirlpool STAINWASH ULTRA Washing machine was purchased recently (less than 6 months old). But, it produces huge sound during operation and water also leaking from the pipe. I am staying in Electronics city, Bangalore and below is my contact details. Please send a service person immediately and fix this issue.

My name : Surendar
Mobile : 99166 86426
Address : Flat no C211, D - Block, GM E-City Town,
Thirupalya, Near Neo town, Electronics city phase 2,
Bangalore, Karnataka - 560 100....
Complaint comments  Read comments Complaint category Washing Machines

Whirlpool India — Cheating customers for repair service

 Arunjpatel on Dec 7, 2016
My Whirlpool refrigerator was not cooling properly so I called Whirlpool service number given by Just dial.
They send the service person and he checked the refrigerator and told me that the fan motor was jammed and it will cost me ₹2, 850. As I thought he was Whirlpool service person, I agreed for the service.
He replaced the motor in 15 minutes which was brought in a an open box with removed label. He gave me an invoice from 'Expert Repair Service '. I was surprised to see the invoice from a different company than Whirlpool. When I asked he said that they are the service contractors...
Complaint comments  Read comments Complaint category Refrigerators

Whirlpool India — Refrigerator became useless within one year but no service

 sursaha on Dec 2, 2016
I bought refrigerator of model number ic305neoroy (midnight bloom) and the refrigerator became useless (no cooling) just after one year.

My complain is why whirlpool made such product which became useless just within one year and whirlpool company is asking the charges for every parts along with visiting charge.

Whirlpool is making people of india fraud to sell the product of worth rs 30000/= (thirty thousands+) just for one year....
Complaint comments  Read comments Complaint category Refrigerators

Whirlpool India — No Service Support for Double Door Refrigerator 2009 model

 guptasndp10 on Nov 30, 2016
My Double door refrigerator (2009 model) got broke down on 23rd November 2016. I called up the customer care on 25th November 2016 and got the complaint registered. Next day technician visited our house to see the issue. After inspection, he told that the WIRING KIT has been damaged by rats and could no longer be repaired. He also told us that this WIRING KIT may not be available in store since this is an old model, so the only way to fix this is to replace it with some TIMER model which will cost us 4500INR with just 3 months warranty.

My concern is that why they don't have WIRING...
Complaint comments  Read comments Complaint category Products & Services

Whirlpool India — After sales service related

 Sunil Sekhri on Nov 29, 2016
My Whirlpool 450 Lts refrigerator, had undergone a compressor change at the authorized service center in Jan 2016. Somewhere in mid of this year, it stopped cooling while the compressor was running normally. That's when it all started.
The authorized service engineer diagnosed the fault as module failure, and the same was replaced at a cost of something around Rs.4500/-. The problem persisted, as every week / 10 days, the fridge stopped cooling despite the fact that the compressor was running. A couple of times the engineer came, opened the back of freezer compartment, removed ice accumulations...
Complaint comments  Read comments Complaint category Refrigerators

Whirlpool India — Problem of water leakage in my Refrigerator

 hkpatel201 on Nov 26, 2016
Hello,
I have problem of water leakage in my Refrigerator. Actually i have already complaints two times and paid one time RS. 350/-
And i know very well that this problem is because of water tray is not built properly with this model. This is built in product issue then why i have to pay again for new water tray? I know i am not in warranty, but there is product built in issue and i was out of state from last few month after buying this item so i was unable to find the issue exactly.

Today i have received call from technician person and he ask me to pay again to replace...
Complaint comments  Read comments Complaint category Refrigerators

Whirlpool India — Complaint against service center - refrigerator 310 dlx platinum double door

 SachinGulati on Nov 18, 2016
Hi Sir,

I have a double door 310 ltr fridge and got it serviced from Anushree enterprises in the month of April 2016 and they replaced parts such as biometal and Timer. After that also, the fridge never functioned as normal. A very little cooling was maintained. In the middle plate, the cooling was slightly better. Things got spoiled on a regular basis. Due to my travel and hectic routine, i never complained it again but i told the technicians that it is not working as expected. They said no sir it is okay. The prices charged for Biometal and Timer were exhorbitantly high which i...
Complaint comments  Read comments [1]Complaint category Refrigerators

Whirlpool India — Two door professional fridge

 espea on Nov 18, 2016
The lower door of the frigde has a hinge problem and out of alignment, it tends to stay open if not closed properly. After complaint ldged on 65653196, technician, after paying inspection charges od rs515/-advised, to go for exchange as the hinged part is not available, however, would confirm in two days. After 10 days, same reply discard the fridge/part not available since it is 6 year old. Is there no quality control/inventory to service the fault? My earlier fridge lasted over 20 years....
Complaint comments  Read comments Complaint category House, Apartment Rental

Whirlpool India — Fridge not repaired

 abhishekgaur9 on Nov 15, 2016
I am having a Whirlpool refrigerator which was purchased last year on 08/11/2015. After many complaints and follow up my refrigerator is not repaired till date because spare part is not available. My question is that whirlpool is America's No 1 brand in spite of that they don't have enough spares with their service center at Muzaffarpur and also not available at Patna.
When will i call to customer care center muzaffarpur they are saying we have send an email regarding replacement of damage part. No updation
till date and i am facing problem. Please resolve my issue.
Please...
Complaint comments  Read comments Complaint category Refrigerators

Whirlpool India — Service provided by service centre Sadguru enterprise by whirlpool is pathetic

 Sonytolani on Nov 11, 2016
We had complained regarding whirlpool refrigerator because the fridge was not getting cold and neither there was formation of ice. The mechanic charged us a bomb of Rs.6500 plus 515 for visiting charges for changing heating system and filling gas for cooling. Within 15 days of service (17/10/16) the fridge spoilt further blowing out hot air. Inspite of repeated complaints they have not sent their mechanic again. Seems everyone goes for Namaz 24/7. When they want to earn money on first visit they are ready to come anytime.
Pathetic company n pathetic services. Will not buy anything in future...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Whirlpool India — ID: 1419646

 kitta333 on Nov 5, 2016
In response to my complaint on oct 17th. the company sent me another fridge of same model after receiving the old one on 31st oct. this one also has the following damages. 1. compressor and the connecting parts seems tobe repaired just before packing.( the paint spilled all over the bottom support pack, photograph 1) 2. inside the fridge the support for second shelf is damaged(photograph 2) 3. inside door of freezer compartment has three dimples and small perforations ( holes) in several places unevenly( photograph3). The same was brought to the notice of the company person i.e. service in-charge...
Complaint comments  Read comments Complaint category Refrigerators

Whirlpool India — Customer care giving fake promises & denying repair of my washing machine [Resolved]

 anand.083112 on Nov 4, 2016
Dear executive,

Since the day of purchase of my whirlpool washing machine, i started facing issues. Now the warranty period is over and i have spend more than the amount of the price of washing machine for its repair. The pcb also changed and now again the same pcb got damaged and when i notified this issue to the concerned people then they told like within 2 days they will send the technician for repair and nobody came. I am fed up with their behavior towards the customers.

Sub:whirlpool washing machine model:12203 - complaint st:28-10-16
Ref: office registered...
Complaint comments  Read comments Complaint category Washing Machines

Whirlpool India — Whirlpool 360 machine fully automatic

 Ankita3115 on Nov 3, 2016
Its not even been a month the machine doesn't function its hot and cool water function at all. the technician says its a problem with the panel. and within a month some technician say its an issue with the motor . how pathetic that a machine not even used for 30 days cannot function properly and give so many problems.
we replaced ifb and chose whirlpool being an Indian brand and this is its state....
Complaint comments  Read comments Complaint category Washing Machines

Whirlpool India — ID: 1406921, 240 Lt fridge

 kitta333 on Nov 3, 2016
In response to my complaint on oct 17th. the company sent me another fridge of same model after receiving the old one on 31st oct. this one also has the following damages. 1. compressor and the connecting parts seems tobe repaired just before packing.( the paint spilled all over the bottom support pack, photograph 1) 2. inside the fridge the support for second shelf is damaged(photograph 2) 3. inside door of freezer compartment has three dimples and small perforations ( holes) in several places unevenly( photograph3). The same was brought to the notice of the company person i.e. service in-charge...
Complaint comments  Read comments Complaint category Refrigerators

Whirlpool India — Washing machine model no - 13387 [Resolved]

 Venkat Vaidyanathan on Nov 1, 2016
Whirlpool washing machine replacement
Washing machine model no - 13387, machine serial no. inb 120409706, cw 7 kg,
Date of purchase: 22/02/2012
Complaint no. cn1016031296

Very bad experience with whirlpool washing machine. we are facing some issues with this washing machine every six months interval from the day it has purchased. and we have raising complaint frequently (you can pull the data from the system if required), and everytime the technicians giving some lame excuses and kept patching it. we have replaced the mother board itself three or four times....
Complaint comments  Read comments Complaint category Washing Machines

Whirlpool India — Complaint regarding not got Micro Block Tray with new refrigerator [Resolved]

 Shamstambo on Oct 31, 2016
I have purchase
230 IMFresh Roy Hc 5s
Model 70479,
Colour Wine Exotica,
Serial noINC 163510314
Sz66cy

Whirlpool Refrigerator but
After delivery from Raj Distributor, I found there is Not MICRO BLock Tray with refrigerator... (Inside) as specified by company

Seller refused to give, stated that it is not available.
What can i do now... Shall i file complaint in consumers court against Whirlpool company or against Seller.
How can i get it...
Complaint comments  Read comments Complaint category Refrigerators

Whirlpool India — Machine giving sound

 vivekdvdmanit on Oct 30, 2016
Dear Sir,

Happy and Safe Diwali.

Machine again start giving sound.

We are in this problem since last 5 months. We are in apprehension that machine warranty will expire in this problem and then it will not be of any use.

We request you to pl replace the machine as this machine could not work with these temporary arrangements.

Waiting for some positive confirmation from your end.

Earlier Whirlpool India Complaint [ID: 1401448]

Regards

Vivek Dwivedi
8016167102...
Complaint comments  Read comments [1]Complaint category Washing Machines

Whirlpool India — Want duplicate copy of bill [Resolved]

 Ram Mohan Daukiya on Oct 27, 2016
Hi .I. Mohan ram Choudhary . I purchase .whirlpool 195 striker from battelex canteen ... I have compressor issue.
For rectification I need duplicate copy
Bxoz without bill I can't got home rectify.
Please send me copy of bill on my email I'd .. mohna1302@gmail.com
I have date of purchase. .and buyer name
Than ..facility of defects rectification should be without bill....
Complaint comments  Read comments Complaint category Refrigerators

Whirlpool India — Whirlpool service care

 Bikram Chandra Dey on Oct 25, 2016
I am bikram dey register a complaint for repair my existing refrigerator vide complain no. Kl0816016856 dated 24 aug 2016 at 11.33 am. There after visited engineer rahul on 29 aug 2016 vide company service biplab enterprises and claimed for service charge without repairing subject complain and give conformation for repair the above problem with in 72 hrs. But after repeated complain against customer service care i. E. Siliguri service provider with representative from company call mrs. Sangeeta. There was no positive and till now the problem was not solved by this service centre. Now after changing...
Complaint comments  Read comments Complaint category Refrigerators

Whirlpool India — Refrigerator Cooling complaint [Resolved]

 SujathaSheshadri on Oct 24, 2016
We had purchased an Neo DF 278 refrigerator from Vijay Sales under warranty but since 18th we had problem with the fridge - the entire fridge gets cooled (ice) thus spoiling all the food and vegetables in the process. A person had come on 19th saying that all is fine and the cooling would be even. But the ice formation continues till date. And we are sorry to say that your service is pathetic to the extent that I have been calling them at least 10 times in a day but till date no person has come to our house (5 days). When I call on 1800 208 1800, though I opt for English I get connected to a hindi...
Complaint comments  Read comments Complaint category Refrigerators

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