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Whirlpool India Customer Care

Whirlpool India Ltd

H.No 113/8 Model Town
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:1-860-1804558
Mobile:+91 97 1171 7161
 

Whirlpool India Complaints & Reviews

Whirlpool India - Charging for unnecessary parts for service

User
 Viral.P on Aug 29, 2014
I had purchased Whirlpool Proton 330L fridge in Feb 2013. After about one year in June 2014, just as the warranty got over, it started giving problems and I contacted Whirlpool service. Their service person said a part (Bimetal) will need to be changed and gas will also need to be changed and it will cost me Rs 2935/-. I asked them how could they be sure that this was the problem but they said we have to trust them. I had no choice but to go by what they said and pay the money. Unfortunately, we could not use the fridge for about 2 months after that as we were in the process of shifting. When...
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Whirlpool India - compressor not functioning

User
 Johny Joseph 176 on Aug 28, 2014
From Johny Joseph Edakkara House Cherupuzha kannur-670511 Kerala Sub: request to repair compressor Sir I am Johny Joseph, a schoo teacher by profession having a complaint to put before you for quick action. I had purchased a whirlpool refrigerator model Mastermind 26 classic with the REF.26m/m classic titanium 3s on 17th Novermber, 2009 from National Radio Electronics Corp, Payyanur. In the second week of August, 2014 we found that the refrigerator stopped cooling. When we informed to the Kannur service centre they sent a mechanic. After checking the mechanic said some gas leak and gas...
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Whirlpool India - poor products

User
 j k banik on Aug 27, 2014
We purchased the washing machine on 17/08/2014 from store name adishwar banglore the heater stopped working the very next day. The spin drum having so called 10 year warranty on repeated inquiry we didn't got any response from the showroom... nor from the company...
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Whirlpool India - Poor Customer Care for Whirlpool Product Service

User
 Shib Sekhar Datta on Aug 27, 2014
4 months back I observed repeated sparks inside my Whirlpool Microwave Oven and informed Whirlpool Service Center/Customer Care with online registration/complaint plus call. 1. Complaint dated 7 May 2014, SR No: CN0514011144. 2. Followed by repeated calls to Customer Care and Technician. 3. After approx 15 days technician visits me, tells me that the circuit is faulty and assures to return and takes some part from the electric circuit with him. But he never returned till date. 4. Again repeated calls to Customer Care and technician and both of them tries to avoid my call/the complaint. 5....
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Whirlpool India - HR 0814002660 Dated 9/08/2014

User
 KANCHAN MARWAH on Aug 26, 2014
I purchased a washing machine from ASHOKA Trading Company Sec16 Faridabad, vide invoice number 3500 Dated 13/10/2013 Model number 360, Bloom Wash 7.2 KG. Since August beginning I am having problem with the washing machine under code 'UB'. Service engineer founded some defect in the wiring of the machine and till date that is not available in stock.Having repeated talks with Mr Manoj Sharma (Ph No.-9899258696) yesterday he showed his inability in arranging the part and suggested to have a talk with service manager Mr Sherawat (Ph. No. 9212256154) After making repeated calls and sms to Mr...
Complaint comments Read comments Complaint category Washing Machines

Whirlpool India - Service is bad... Not attending even after calling many times...

User
 S.Kalanithi on Aug 26, 2014
The Whirlpool washing machine was idle for 2yrs and when switched on by us the board got burnt. The service person attended the complaint the same day of informing them and it was rectified and the bill paid by me was Rs.3800. Within few days the water started going out through the outlet during the intake of water and i have made multiple call to the service off at Tirupur and nobody is bothered to attend the complaint. I personally went 2 times and informed and called them multiple times but nobody is bothered to rectify the problem. The service office no is 8754066481 and the person who attended...
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Whirlpool India - Problem in top Load fully automatic machine

User
 arpitjain12 on Aug 25, 2014
Complaint No. DL0814007850 12/08/14 Complaint No. DL0814006808 11/08/14 Complaint No. DL0714022551 30/07/14 Complaint No. DL0614020689 23/06/14 All the Complaints are regarding the PCB of the Machine, Each complaint took more than 7 days to resolve the problem.and the complaint made on 12th August 2014 has not been resolved till now.I have made a complaint on 12th august 2014, from last 14 days i am getting my clothes dry-cleaned. Is this how a reputed company works? First I was Assured by your floor supervisor Mr.Purshottam that my complaint will be resolved with in 2 days. when the...
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Whirlpool India - service engineer complain

User
 Umesh Bhikhabhai Mistry on Aug 25, 2014
i had purchase washing machine on 26th sep 2008 from sales corner, kothi road, vadodara. On 23rd aug.2014 i call on service centre 18002081800.complain no.AH0814011770. for my washing machine repair top door which is not open properly. That customer car person had told me you have to pay Rs.350/-pay for his services and with in 4days engineer will came to your place (Sankheda, dist.Chhotaudaipur) and repair it. I agreed. Today the person name himself says Mr.Mustak (Mo.No.9427934734) is came to my home and repair the door with simple treat-which is now opens properly. Now main complain against the...
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Whirlpool India - Washing machine packs up in 45 days of servicing

User
 Wg Cdr Suji Nair on Aug 24, 2014
I got my whirlpool washing machine serviced on 03 Jul 14 and replaced the electronic board for Rs 3560. The Service Request number: CH0714000347. The servicing was unsatisfactory and the engineer had to visit the house again on 11 Jul 14. The problems continued and finally the washing machine packed up on 20 Aug 14 with similar problem as earlier. The board appears to have gone un-serviceable. When enquired, they say that since one month has elapsed, the complaint has to be re-registered and the whole repair would be charged. I wonder if a reputed company like whirlpool would resort to...
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Whirlpool India - Water dripping from freezer and cooling not happening properly

User
 KSG on Aug 23, 2014
I purchased a whirlpool refrigerator on 30th June. It has manufactured defect in it. Water is dripping from the freezer since the day I purchased it. Initially, it was not cooling also. After repeated number of visits, it started cooling a bit not much though. The issue was escalated to area manager Mr. S.K Singh. I am continuously calling this person. Every time they say we will check and replace if it issue doesn't get resolved. Today, one of their support employees Ms. Anuradha spoke rudely. First she said "we will replace after this season if problem continues." Then she said "Do whatever...
Complaint comments Read comments [1] Complaint category Refrigerators

Whirlpool India - No-service on Faulty Washing Machine after Calling customer care for months

User
 p.biswas1943 on Aug 21, 2014
Hello, I am seeking help for my old parents as they are not getting any service to fix not functioning Washing Machine from last one month. They called the customer care in Siliguri, West Bengal to fix this issue but still the yare not fixing. This issue leads to mental pressure and physical exception's for my old parents. I want 'Whirlpool India' to fix this issue immediately. You can reach my father at 9832311181 or email at p.biswas1943@gmail.com Thanks, Kuntal...
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Whirlpool India - Faulty Refrigerator

User
 ankurjain2010 on Aug 19, 2014
Hi, I bought a Whirpool NEO IC Royal 355 (Model No. 20100) on April 23, 2014 from Vijay Sales. Within 1.5 weeks of purchase, I realized that the lower compartment (other than freezer) is over-cooling leading to ice deposit all my veggies and hence all these veggies were perishing very fast. To this effect, I registered a complaint and one of the Whirlpool Technicians (from Pinnacle, Paschim Vihar) came and reset the Thermostat from Level 3 to Level 2 but still the same problem persisted. I again registered the complaint and this time a representative from Whirlpool visited and he took out the...
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Whirlpool India - newly purchased refrigerator is not working - complaint is not successfully attended by service mechanic

User
 Sugumar Rayen on Aug 18, 2014
I have purchased whirlpool ice magic refrigerator from Sathya Agencies, Tuticorin on 26.07.2014. The compressor is not working from 14.08.2014 and the refrigerator could not be used. I have complained to the Tuticorin Service Centre, the mechanic is delaying and therefore I make complaint at Call Centre No.18601804558 on 16.08.2014 morning. The Tuticorin Service Centre mechanic with supervisor has come at night 8.30 p.m. and do something to run the compressor and get my signature in a form and told us to call them on 18.08.2014 if the compressor is not run again because they can not find the...
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Whirlpool - complaint of lot of noise from the outer main device and remote control is not working

User
 isha sofat on Aug 13, 2014
sir i have purchased a new ac from whirlpool vide invoice no01203288504. dated 26-05-2014. My complaint is that i have been informing the costumer care for the last 2 months about the noise of the outer part and the remote control not working properly. there is a noise of motor and the fan. i did not meet any positive response from the costumer care. the complaint no given to me by the costumer care is 071401325 dated 31/07/2014 and ch0614006960 dated 15-06-2014....
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Whirlpool India - not replacing refrigerator which is under warranty

User
 santoshrajana on Aug 9, 2014
Dear Sir/Madam,

I purchased whirlpool refrigerator on 20/10/2013 from the below mentioned dealer
SONY Electronics,
22-86, A-Square,
BHEL X Roads,
Hyderabad-50

I had an issue with the refrigerator in 19/June/2014.They identified this to be a compressor issues and fixed it after 15days as they were running out of compressor stock.
This created more problems. I spoke to supervisor, they replaced compressor again without any new complaint.However the issue is not resolved yet.
After several follow ups with the dealer/service...
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Whirlpool India - Worst service

User
 Shrikant_1960 on Aug 8, 2014
Inspite of repeated requests & reminders, after 23th day from registration of my complaint for my frieeze (Within warranty period), There is no resolution against my complaint no. AH0714008621 dt. 15.07.14, I am repeatedly receiving the calls only from HO but their is no solution at all. surprise to see the worst services provided by Whirlpool after a assurance of resolution within 24 hours to customers as per documents & huge advertisement and I did not expect this type of service from a worldwide reputed company & it is cheating and misguiding the customers. I would like to request...
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Whirlpool India - Service not provide in spite of several complaints of my washing machine under warranty

User
 Rajeev kr on Aug 5, 2014
Respected Sir, I had purchased your semi-automatic washing machine serial number INB122902778 model number 12605 purchased on 11-12-12 registered mobile number 9304826787 by Rana Electronics & home Appliances tilak maidan muzaffarpur vied bill no. 1841. Sir i had made several complaints regarding complaint of my machine which was registered on 19th of July 2014 vied complaint no. 5362 given by your customer care. But sir till date nothing have done from your end. sir previously also in my whirlpool refrigerator also a complaint came i had registered a complaint but in that case also nothing...
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Whirlpool India - worst post sales service

User
 Parlee Buragohain on Aug 5, 2014
This is regarding our purchase of an RO water purifier " whirlpool Purafresh". We booked this product on 15/3/2014 from Good Life, a dealer selling all brands of water purifier in new delhi. The product was installed on 7/4/2014 Ever since we bought this product, after every 15-20 days there has always been some problem in the purifier. We have also done the amc for 2yrs. The problems we have faced in these 4 months are stated below date-wise and the complaint no.: May 2014: Service Request no. DL0514010708: When the first defect occurred on 12/5/2014, we at first contacted M/s Goodlife...
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Whirlpool India - Water leakage problem for the last 2 years not solved yet

User
 SaakshiKeerthi on Jul 31, 2014
Dear Sir, My Name is Vikas & we have an 1 Ton Window AC which have been having water leakage problem for the last 2 years. Everytime we complaint to the customer care, Your service engineer to do general service & says that from today we will not have any water leakage problem. We have been complaining about this to the Whirlpool H., O also to take action on the service engineers. But nothing seems to happen. Moreover, we were allotted an Customer satisfaction code to provide to the customer care after the service is done. But we find that the complaining is closed without the issue...
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Whirlpool India - Dissatisfaction of Big Product : Refrigerator PROTTON 330 Litres

User
 lalitnag on Jul 29, 2014
I bought a refrigerator of Whirlpool 330 Ltrs Proton in Oct2011 but I have a very bad experience of it. After only 1.5 years suddenly its cooling stopped and the whole system of compressor was changed immediately also refilled gas at my own cost. Ideally this type of mistake should not be there in such a big and costly product of Whirlpool brand but it happened . Now after one year, this time again it stopped the cooling and today I called the service engineer at my cost and found that its Core Board not working and has to be replaced, it costs around 2600/- with warranty of only 3 months, I was...
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