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Whirlpool India Customer Care

Whirlpool India Ltd

H.No 113/8 Model Town
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Phone:1-860-1804558
Mobile:+91 97 1171 7161
 

Whirlpool India Complaints & Reviews

Whirlpool India - Non Installation of Working Air Conditioner

User
 Kulbhushan Roy on May 6, 2015
I had brought a new Whirlpool AC i.e.3D cool DLX III on 26 May2015. I had called Whirlpool for installation of my AC the installation engineer came on 29th may 2015. On installation we found that AC is not working i.e. cooling has been not done by the AC. The installation engineer said that the Unit provided to me is faulty. I had called Whirlpool customer care about the same, they told me that my complaint will be resolved within 24 working hours. Today is 6 May 2015 and I am still not able to use my AC. Although they had replaced outdoor unit of my AC but still no one had came for installation....
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Whirlpool India - Whirlpool AC Compressor reclaiming

User
 Dhivyavathi on May 3, 2015
Hi we bought AC at the year of 2013. And it has the warranty of five years. My AC is not working since from March ' 2015. I have my AMC from who is working as service center under whirlpool called cool control- MP enterprises . They said compressor is totally gone so have to claim from warranty. So we claimed compressor at March '2015. But no response from whirlpool. If i asked service center about the status of it. But they said this model compressor is not available it is rare piece. so couldn't get now. I registered complaint in customer service thrice . But no response from them...
Complaint comments Read comments [2] Complaint category Products & Services

Whirlpool Refrigerator - cancellation my order and refund

User
 thakurdheeraj on May 1, 2015
Dear Sir, I have booked whirlpool Signal door Refrigerator 205 icemaeic classic plus 45 (190 ltr) products code- E1727.HDO3. and iteam price Rs. 13856/- Booking Date 31.03.2015, Approval of product 08.04.2015 but product not delivered yet my residential address.and I have cancellation order on 29.04.2015. So I request you please refund in my account as soon as possible Cancellation Complaint no- SR00124839, Client Code- CE1727_HD03 I humble request you please refund in my account. Customer Name.-Deepak Jha Contact No- 08527852712 Payment - Credit Card...
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Whirlpool India - non repair of refrigerator

User
 Dharmendra Navinchandra Kothari on Apr 30, 2015
Inspite off payment paid Rs.2450/- for non cooling problem freeze remain under service with Shree Service Plaza Authorised Service Centre at Rajkot City- Gujarat. The freeze under service since last 3 months and freeze already in warranty period but service center remarks not repairable and sent for replace appliance or càsh refund for Rs.14000/- including our exp Rs.2450/-, but company not ready for the same. We are suffering this problem last 3 months and more, immediate response necessary....
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Whirlpool India - whirlpool AC installation staff not compitent

User
 Subodh kumar Budakoti on Apr 27, 2015
I recently bought a Whirlpool Window AC in Faridabad. I was told that the installation was free. I got a customer satisfaction code during registration of my installation call that I had to give to the installation person.But when the installation guys arrived they asked me to get the carpentry work done by our side. I told him that we will pay them for this minor carpentry adjustments but the installation guy was not carrying any tools to do this work.As per installation guy company do not provide any tools for this. During my call registration I was informed that the installation guys will do...
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Whirlpool India - fridge not cooling

User
 yuvi121 on Apr 26, 2015
Hello, Highly unsatisfactory disappointing customer servive from whirpool care (Patna, Bihar).First time I had lodged a complaint(PT 0415001246, 6 april 2015) due to issues in the fridge cooling(Double door).The technician visited our home on 10th April 2015 and replaced compressor(charged 2700 rupees).After0 2 days same probmlem faced fridged not cooling again.Again I had lodged a complaint(PT 0415007304, 23 April 2015).Last 4 days your customer senior Excutive Mr.Taran deep singh promise and commit every days technician sharma will visit your home and will check ur issue.but technician sharma...
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Whirlpool India - Installation costs

User
 Raja999 on Apr 23, 2015
I recently bought a Whirlpool AC from Khosla Electronics in Kolkata. I was told that the installation was free. But when the installation guys arrived they asked me for a 'coupon' for the free installation which of course the store did not give me. They then told me that the installation was free but the parts were not. This was going to cost Rs.1600. After calling the store the salesman told me that Whirlpool makes these rules and it was not their problem. Never again will I buy a Whirlpool appliance or from Khosla Electronics. I recently bought another AC from another manufacturer where free...
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Whirlpool India - Sub standard pipe installed

User
 Prashant Negi on Apr 23, 2015
Hi I have purchased Whirlpool washing machine on 4/01/2015 from Yusuf sarai new delhi. The pipe was broken on April for which I have registered complaint to customer care. I have registered the complaint 3 times as each complaint was closed without my notice and I have to call customer care again to track the status. Finally after 4 days the service engineer visited and fitted a sub standard pipe which was without any packing and charged me Rs.650. Seems it if from local market should not be more than 100 rupees. Now a guy called me Cell No: 9250094041 stating that this pipe has been...
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Whirlpool India - Couterfeit Booster Pump installed by service engineer

User
 Biraja Panigrahi on Apr 22, 2015
Hi, I bought a Whirlpool RO plant in 2011 and it is currently under AMC of Whirlpool India limited. Since last 4 to 5 months, it went for service 3 times. In 2nd last service, the engineer did not clean up the reject water valve, which damaged the RO membrane completely. In the last service, they replaced all the filters and also the Booster pump. The new booster pump installed is a counterfeit booster pump with lower specification. This does not comply to the original specification and prone to be damaged soon / damage the other filters. I tried reaching out to Whirpool service and...
Complaint comments Read comments [3] Complaint category Electronics & Appliances

Whirlpool India - Whirlpool Fantasia AC Defective Piece provided

User
 Guts glory on Apr 21, 2015
I(me, my family, office) have been using whirlpool appliances since last 8 years. Recently, I bought one Fantasia AC on 13 Feb 2015 which got installed on 23rd March 2015.During the Installation the service Engineer told that Output unit(130501060, 500552)has compressor issue and it needs to be replaced.I was ok till then as it's possible that there may be some defect and i raised a complaint number (CN0415001273).Now Whirlpool harassment begins :- 1-Despite following every day i am getting same response that the output unit is not in stock and will take one more week, one more week.Till now it's...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Whirlpool India - Repeated Replacement of spare parts

User
 monika207 on Apr 20, 2015
I have a whirlpool washing machine fully automated, Model: F65, bought in mid 2008. Last year, (20.7.2014) it had starting problems and I had to replace the mother board. The total cost including inspection charges was around Rs. 4300. The component had 6 Months warranty. Now, It Is facing the same problem again and the technician asked me to change the mother board again. Why does a component so costly fail so often. Why is it necessary to change the whole mother board and not replace the problematic part of it. Its very unfair that I have to spend Rs. 4000 every 9 months to maintain it.Satisfaction...
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Whirlpool India - Door of the refrigerator completely spoiled by the technician & no spare parts available

User
 Deep Sehgal on Apr 19, 2015
Highly unsatisfactory & disappointing customer service from Whirlpool customer care Mumbai. I had lodged a complaint (No. MB0415003058; 7th April - 2015) due to issues in the fridge door (double-door- Iceberg; FF358/2007 - 340L). The top hinge of the freezer door was replaced after it came out like a loosely hanging door. Even after replacing the hinge, the cooling in freezer was not proper due to which we called him again. The technician visited our home and in the levy of rectifying the error of cooling, he dismantled the refrigerator and refitted the door (*fridge door) which completely spoiled...
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Whirlpool Of India - Not installing and coming for Demo from past 2 weeks

User
 Debabrata Debroy on Apr 18, 2015
I bought Whirlpool machine on 2 weeks back. The service guy came after 2 days and he just uncover it and left saying that he will do installtion later. After that till now I am not getting any call from service engineer. I am calling customer care almost everyday and everytime they are saying it will come today . But after that I dont get any call from them. I am really regreting after buying this product. Let me know if you dont want to fix it just tell and i will return you back...
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Whirlpool India - non attendance of complaint for a freeze which is on warranty

User
 ashis kumar ghosh on Apr 17, 2015
I have made a complaint regarding malfunctioning of whirl pool refrigerator which under warranty to its toll free no. on 15/04/2015 . I have not been provided with any docket no. and was told that it would be attended by next morning . Till today, 17/04/15 nothing has been done . Is that your standard of customer care....
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Whirlpool India - Bad Service

User
 unmukta_mohanty on Apr 14, 2015
I had made a complaint at the Whirlpool customer care that my washing machine white magic super motor was working slow, the service man visited on 5th April'15 and said that the machine will take to the company to replace the gear box and will take two days time, partial payment was done and the machine was taken and bought the third day with a spiner broken, i told him that the spinner is broken and has been pasted, he asked to pay the rest amt and will get that changed tomorrow and till date my machine is not kept useless.....
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Whirlpool India - Complaint about 360 bloom wash machine

User
 devendra kumar verma 123 on Apr 13, 2015
Dear Sir / Madam, I have purchased your high quality washing machine 360 bloom wash 8.0 kg. But our family is strongly not satisfy with quality of work & abnormal behavior of service engg Mr. Ratnesh. We are facing below problem with your machine : 1. Hot water washing function not work 2. Fabric cleaning efficiency is very bad, again hand wash require after daily or heavy wash. 3. 360 bloom wash not working if we compare with our old semi washing machine of L.G. then LG semi was far far better in result of cleaning. We have purchase this costaly machine...
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Whirlpool India - Sub : Reg. Non attending of refrigerator complaint Ref : 1 Complaint No: AH0415003695 on Dtd 07/4/2015

User
 dkumar1970 on Apr 13, 2015
1. I had purchased the 310 Lts INOX 4s model No11841, S.No 093011425 on 17/10/2009, then after use of 6/7 months’ time the cooling & ice making in the M/c is not performing and compressor is running continuously. Then after lot of attempted were made by your service engineer by replacing PCB card/biometry switch, the problem of cooling was not resolved and said that the combination of same is not matched. Hence, malfunctioning is there between them. That time I had told to your regional office Ahmedabad (Guj), please take it back and after deducting depreciation on refrigerator, and balance...
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Whirlpool India - Forced to throw the AC since spare parts not avialble for AC which was bought in 2010.

User
 Janaki Settu on Apr 10, 2015
We Got Whirlpool Magic Chrome 6th sense model on April 2010. The model has been stopped from production since last few years. The AC stopped working with E4 error. Raised a compliant with the Whirlpool Customer care req no- cn01415007140 for the same. The AC mechanic attended the machine and intimated us that the indoor unit motor (YYW series) is currently not available in the market and asked us to reach the customer care with the original AC purchase bill so that they with come up with a option to replace the machine. On reaching there we were informed the AC will be taken for...
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Whirlpool India - my Refrigerators is not cooling

User
 dileepkallara@yahoo.com on Apr 8, 2015
my fridge whirlpool Refrigerators proton 220 clx plus(cubic wine : date 010811 ..Sl no INA1132022255 ff235s ADW66AK is not cooling.. we maintane one time before 2 - 3 months.. But now it is cooling.. Compliant is not solved.. We paid 1500/-that time pls help...
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Whirlpool India - Request

User
 Andy Mukherjee on Apr 7, 2015
The worst customer service if wanted please contact whirlpool!!! 6 months I wait for your person keep calling" I will send my person sir in 24 hours" when the person comes he gets an incorrect stuff!!! Again i call & keep calling then I get a response the model replacement is not available!! You guys really are the worst ever!!! Thanks to Whirlpool for ever!!...
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