Whirlpool India Customer Care
Whirlpool India Ltd
Customer satisfaction rating: 12%
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1649
COMPLAINTS

Whirlpool India Customer Care

Whirlpool India Ltd

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Address
H.No 113/8 Model Town
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
27
21

Phone:

Customer satisfaction rating
12%
Complaints
1649
Responses
236
Resolved
187
So far so good - The company responded to our notifications and is working on resolving complaints.

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Whirlpool India Complaints & Reviews

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Whirlpool India — Refrigerator gaskets

 Sayuri on May 28, 2016
We purchased a refrigerator from reliance retail limited on 13.9 15 from reliance retail limited star zone next to passport office nashik road maharashtra 422101 service number 18001031044 cin no u01100mh1999plc20563. The gaskets of the fridge has started hanging out within three months inspite of repeated complaints no action has been taken by the company or the retailer our complaint no is, 8005355797.we request u to either repair or exchange our refrigerator....
Complaint comments  Read comments [2]Complaint category Refrigerators

Whirlpool India — No action taken on defective washing machine

 NitishB on May 27, 2016
I bought this machine on. From then till now the machine had to go through 3 services and once it was taken to service centre. Your engg. Say the drum is defective and there is a prob in rinse. I am enclosing the receipt and a vedio of defective drum rotation. I bought this as a premium model with expectation of trouble free service. But from the date i purchased i simply wasted money with service engg. And transportation of machine. I request you please to immeditely change my model. I must add here that i shiftedcto whirlpool from ifb. Hope you will do the needful....
Complaint comments  Read comments Complaint category Washing Machines

Whirlpool India — Washing machine complaint model no - wm-cls plus 6515 grey crome (top load)

 sanjay bhatinda on May 26, 2016
Washing machine complaint
We purchased top load washing machine on 19/04/2016 but started having non washing problem (Clothes comes our without washing as it is). We made a complaint on 21/04/2016 and continuously complaining for 4 -5 times till date. Last complaint no is –ch 0516011043 dtd 21/05/2016. But till date problem not solved. Service engineer mr amarendra sing mb no - 9914071579 coming regularly and saying this lot having some problem. Ones he changes belt but problem is remain same. Now after 21/05/2016 no one visiting or calling on this issue.
Request please look into...
Complaint comments  Read comments Complaint category Electronics & Appliances

Whirlpool India — Cooling problem in ac

 abhachi on May 21, 2016
Cooling problem in ac. Complained several times to whirlpool india but still no solution, every time their engineer visits ans gives random excuses. Ac is in warranty but still no solution. Gas, stabilizer is ok with ac but still not working. Even i have twitted to whirlpool india on twitter still they are not solving this problem. It seems no one is concerned with customer in whirlpool india.
Product s no - inm150850841
Model-1.5 ton 3d cool plt-v silver...
Complaint comments  Read comments Complaint category Electronics & Appliances

Whirlpool India — AC not repaired even after complaining for long time

 pingaroo.kids on May 19, 2016
Dear Sir/Madam
I have a store in Howrah(West Bengal)
I had purchased a a split air condition in 2012 which warranty expires after 1 yr after which the ac keeps on giving problems like gas leak, water leakage from indoor unit, capacitor damage.I use to repair it every year with a very high cost & the servicing was done in a minimum time span of atleast 2 months .Same thing happened again this year when i complained about no cooling on 7th of april 2016 .Engineer came for inspection and said he didnt bring any equipments so will come again next day, he came again & gave pressure in the...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Whirlpool India — Refrigerator not repaired not to replace after month this summer time

 sultan senso on May 17, 2016
I am perches a whirlpool double door refrigerator
Model no.14368 235 clx mms 3s rupees 19000
On 12/11/2016 last month this fridge not worked cooling then i first comlaint to dealer for service fridge cooling issue he has again to foreword whirlpool complaint then whirlpool company provide me a complaint no. Threw sms 24 april 2016 with a complaint no. Dl0416023900 and visit a service engineer to day ago this engineer has solve cooling issue to breck a thermostat inside and
Conform me to next 2 day i replace thermostat then 4 day again whirlpool company engineer replace breck...
Complaint comments  Read comments [2]Complaint category Refrigerators

Whirlpool India — Amc through iccs

 Avanish Dwivedi on May 17, 2016
Dear sir, i have done amc for my refrigerator for 1 year via iccs service provider (Nominated by whirlpool). When i received contract it is for 5 months only.
After contacting so many times via phone/mail no reply.
Got confirmation that this is technical error and will be solved but till now no reply from 3 months.

Now i left of getting service but recommend everyone not to do amc via iccs provider. God knows what service i get when required.

If you want to do amc, better go directly to company website, might you get better response.

Rgds
Complaint comments  Read comments [13]Complaint category Refrigerators

Whirlpool India — Unable work properly

 Mallesh U on May 16, 2016
Dear sir,

I lodge my complaint on 11/05/2016 with complaint no bg051600772. They told with in 24 hours our technician will come and provide proper service. I wait for two days no one will come. I phoned to customer care executive on 13/05/2016 and request them provide proper service immediately. They told to me complaint number not send them on 11/05/2016 i mail them now tomorrow technician come to your home. I wait for one day till no one come solve problem. Once i call to customer care kindly send technician as early as possible this is third time i phoned you and 100 rupees paying...
Complaint comments  Read comments [3]Complaint category Electronics & Appliances

Whirlpool India — Refrigerator no cooling

 Hasin Banu on May 16, 2016
1 year before i purchased a 3 door refrigerator and now no cooling when i complaint on 15th may to customer care they send your contract 7 star person for repair were they visited and showed there face and gone back without repairing and he said another person will come to repair, again another person came today on 16 may and he told the compressor is dead and whole system is dead due to company technical problem. As it is company fault and its under warrenty i demand for replacement as soon as possible this is summer time understand the problem. Your customer care people is really bad not responding...
Complaint comments  Read comments [5]Complaint category Refrigerators

Whirlpool India — Defective product deliverd from whirlpool

 dey rudra on May 16, 2016
Sir,

I bought a whirlpool refrigerator 230 lt from khosla electronics in beckbagan branch on feb 02 2016. During delivered time of the refrigerator on feb 05, 2016, it was found broken and i requested a replacement from your company. But i am sorry to mention you that till date the refrigerator has not been replaced.In spite of several phone calls to your personal and personal persuasion at khosla electronics beckbagan branch all my efforts of getting a replacement have gone down the drain.
Your company’s isd (Rupasree biswas) informing me that the replacement would be...
Complaint comments  Read comments [3]Complaint category Refrigerators

Whirlpool India — Split ac purchasing cheating your sales representative

 Fathima Meri on May 15, 2016
My Name is Fathima Meri I bough Whirlpool Split Ac 1.5 ton on 13.05.2016 Vasanth & Co Saidapet Branch your sales representative assured that we are buying the material fully Copper but he will sent aluminum coil and i contact several time your sale Representative Mr.Harish So far has not responded till now Hence we now request you to kindly take action against this employees otherwise i will rice the compliant to consumer court against to you

BILL NO : 12110000073576
Mobile :9789020616...
Complaint comments  Read comments [4]Complaint category Electronics & Appliances

Whirlpool India — Split air conditioner

 pawan3 on May 15, 2016
Bought 12 split ac, 1.5 tons each
6 of whirlpool and 6 of koryo
whirlpool ac not used for 100 hours in 2 years
I have a bill of 12000 for repairs, saying I need to change the cooling condensing unit and gas charge
the tecnician informed since I have bought with aluminum cooling coil it has got damged and need to replace with copper one
I want to understand how without out using the ac the allumunim coil has given up
it is ridiculous, and cheap material
I was of the impression that in Usa whirlpool has a good brand image, sorry not with my experience
Complaint comments  Read comments Complaint category Business & Finances

Whirlpool India — Washing machine repair charges

 Ushapadmini Vadivelswamy on May 14, 2016
My washing machine is whirlpool semiautomatic .the drain fill switch is not working.I called the customer care they informed me that they will come anr repair it after 2 days on tuesday or wednesday and the visiting charge will be RS.350 and I have to pay separately for the switch.I think it is very unfair to charge 350 Rs for visit charge.How can people who are middle class and low income people afford it.I think this charge should be reduced to RS.50-100 and not fied Rs.350.kindly look in to this matter urgently.think about all your customers not only the rich people who can afford but also low...
Complaint comments  Read comments Complaint category Washing Machines

Whirlpool India — Worst service

 pramod megamurthy on May 14, 2016
Hi,

I have a whirlpool washing machine which had problems ever since I bought it..I spent 14 k on a fully automatic washing machine and spent more than that on the service. Every once in six months there are some or the other issues with the product. And the service is so worst. They have outsourced it to third party vendors who are unprofessional and hardly try to resolve the problem. All they want to do is replace the parts charging a bomb. Worst part is they charge 450rs just to come and see that and do nothing saying that there is an issue, Which I already know. I would suggest...
Complaint comments  Read comments Complaint category Washing Machines

Whirlpool India — Worst service, they dont reply ac not cooling, wont recommend to anyone

 manish62786 on May 12, 2016
I have bought Whirlpool AC(1.5 Ton) in April 2016 and since then i am facing cooling issue. My AC Not Cooling. Despite of several complaints no resolution has been achieved so far. Several time i have mailed but no response from the CC guys. I am following up with them(Call Centre) and every time they say they will send technician but i dit not get any . Also my several requests are open.

Please find the compliant no:


GB0416015339
GB0416016389


BR,
Manish
9923058320...
Complaint comments  Read comments Complaint category Electronics & Appliances

Whirlpool India — A/c indoor unit which was replaced having problem, requested for full refund and compensation for their failures.

 Rajesh Tiruvallur on May 12, 2016
My complaint number CNO316029006, logged on 29-Mar-2016, due to failure of indoor unit, replaced a new indoor unit which is having intermittent abnormal noise problem. As they failed to provide good service support and their product is having continuous problems, I communicated to take back their product and requested for Full refund of my money and compensation for me and my family suffering for more than two months. But there is no mail communication from the company side....
Complaint comments  Read comments [1]Complaint category Products & Services

Whirlpool India — Panel faulty

 Mohit Ghuliani on May 8, 2016
We have bought whirlpool washing machine in 2010... This is fully automatic top loading machine...the button panel provided by whirlpool has been replaced twice ...in last 4 years each replacement cost is INR 2600/- the panel doesn last for more than 2 years despite best care and maintenance. My complain is how come a electronic panel fail thrice ( currently also one button is not working and will hv to replace it again).. In less than 6 years... Clearly whirlpool is providing parts with low life which helps dealers and service providers charge exorbitant money... Above all of a machine button panel...
Complaint comments  Read comments [2]Complaint category Washing Machines

Whirlpool India — Regarding service

 Vijay Basantlal Keswani on May 7, 2016
I have purchase refrigeration 5 year ago. But last 1 month water leaked inside refrigeration and inside light problem in refrigeration. I have suggestion recd. My friend for repair from " shree neelkanth refrigeration" plot no.221, shop no.2, ward-12/b, gandhidham-kutch (Gujarat) 370201. (02836) 235402, m. No.9428682107. I have call him for repair the refrigeration and they asked me drop your refrigeration our shop and next day they collect from my hosue after two days they call me and asked me gas problem and compressor problem in your refrigeration i asked him for repair the problem and they give...
Complaint comments  Read comments [2]Complaint category Refrigerators

Whirlpool India — Washing machine against replacement

 stsoniast on May 7, 2016
I am rekha tiwari and i have purchased whirlpool ace8.2 supr soak 6.2 kg top loading semi automatic washing machine from nijhawan showroom in sahibabad (Distributor). We bought the 5 december 2014. The 2-year warranty of whirlpool washing machine. Since we bought whirlpool washing machine from that day has yet to be impaired is 10 times, and we also have very often complaints
You can also check in your records. You can also confirmation collect threw your companies visitors executives they know the whirlpool washing machine conditions. And, i want to return to the whirlpool washing machine...
Complaint comments  Read comments [3]Complaint category Washing Machines

Whirlpool India — Refrigerator, icemagic, double door

 arun _singhal on May 7, 2016
Customer care contacted, sent their technician, diagnosed the fault as per his assessment. After lot of chasing he turned to replace the item. Conveyed that we should not use fridge for 2 and half hours. Charged rs 2940/- including 350 as service charge. But we find cooling was not adequate. We once again contacted, promised to come again. But did not turn up after many promises. Mob no. 99991777527 name is ritesh. Customer care no 9892522686 vishal responded to send him. Later on he is also not responding/lifting mob.

Disgusted with so poor response....
Complaint comments  Read comments Complaint category Refrigerators

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