[Resolved] Whirlpool India — Company not maintaining Washing machine parts. Instead encouraging swapping with new washing machine | |||
I am using 3 year old high-end front load (Sporty blue) washing machine. Seems this product is faulty (that's what service folks claim). I had to change circuit board thrice (costs 3000+). First time with in warranty - No expense for me Second time - They said part is not available swap with new one. I can expect around 6K for my washing machine. I had argument around not maintaining parts, then they replaced. I had to bear 3000 to 4000/- Third time - This time they told me that new board is good and assured this is going to work. Again had to spend 3000 to 4000/- Currently circuit board is working fine. I ran into wiring problem ( due to rat issue), Company again saying no parts swap with new washing machine. They are saying, getting part takes time without providing how long. I don't want to go for another Whirlpool with this kind of service and issues. At the same time, difficulty in throwing away expensive washing machine and buy new one. Wishing to see few more days with hope to get the wiring replacement. Was this information helpful? | |||
Complaint marked as Resolved
Whirlpool India customer support has been notified about the posted complaint. Verified Support Aug 31, 2015 Whirlpool India Customer Care's response Dear HariBlore,
Please call us on our toll- free number [protected] or send us an email at [protected]@gmail.com listing your complaint, contact details and/or complaint number. We will get in touch with you as soon as possible.
Thank you
Warm regards,
Whirlpool India
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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BG[protected] - Same status after calling your call center -
I was asked to call a technician - He is saying company not giving wiring part, hence he can't do anything
His Manager following up with me to replace the Product again and again.
I am hearing from your service engineers saying this is faulty model. WHIRLPOOL knowing selling faulty products and not providing parts also. YOUR ARE JUST CHEATING. I am going buy another product not WHIRLPOOL.