[Resolved] Whirlpool India — Complaint against service centre for not repairing spin motor with in guarantee

Bisheswar Singh

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Spin motor of my washing machine was changed on 27 Apr 15. the same is not working from 23 Oct 15. I have made a complaint on 23 Oct 15 vide complaint number BG[protected]. It was told by service centre that motor is guaranteed for six months. the complaint is not attended by service centre and closed by customer care stating the service charges is not paid. call attended by customer care whirlpool between 1730 and 1820 hrs on 28 Oct 15 from mob number [protected] was not appropriate and reply was not proper. They were using threatening language. submitted for proper justice and replacement dof spin motor.

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Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2015

Whirlpool India Customer Care's response Dear Bisheswar, Thank you for sharing your complaint details. We regret the trouble you have faced. We have escalated your complaint to the concerned department, they will be in touch with you as soon as possible. Thank you Warm regards, Whirlpool India

Verified Support

Nov 04, 2015

Whirlpool India Customer Care's response Dear Bisheswar, As per our conversation with our team your product is out of warranty, however it can be replaced on chargeable biases. In case of any other assistance with your appliance please feel free to get in touch with us. Thank you Warm Regards Whirlpool India