[Resolved]  Whirlpool India — Complaint against Whirlpool Service Center

Address:

Kolkata, West Bengal

Dear sir, I had lodged one complaint on 12.06.2014 and a reminder on 05.01.2015 regarding malfunctioning of a semi Automatic washing machine of Whirlpool company on email address [protected]@whirlpool.com against Whirlpool Service center through my email ID [protected]@gmail.com, after repeated complaint on whirlpool toll free no from 06.11.2014, 11.11.2014, 19.11.2014…….& 02.11.2014 onwards. Technicians attended 4-5 times but failed to detect reasons and solve problems regarding malfunctioning of my washing machine. Since Whirlpool service Center has recovered Service charge of Rs. 680/- but not solved my complaint and kept my complaint pending from 2 months. The detail texts of my complaint send through email on 12.06.2014 are:- Complaint against your authorised Penguin service centre Ajay Kumar <[protected]@gmail.com> 12/6/14 to helpdeskindia Please refer to my complaint no.[protected]dated 06.11.2014 lodged through toll free no [protected] Regarding faulty function of washing machine cause spots on cloths on every wash. A technician of penguin service centre attended on 07.11.2014 and cleaned washing machine and charged their service fee Rs. 680/-. Then told to call after 2-3 wash if spot appears again by keeping the machine under observation. I called again next week on 11.11.14 when problem not resolved. Then a senior technician named Braun attended and I shown him sample of spot appeared on washed cloth due to fault in washing machine and a meaningless and nonsense advice he gave that to clean 3-4 times more, spot will not appear because this is done after cleaning of machine any given his contact no. to call in next week by keeping machine under observation again . All cloths which were washed after his advice have been ruined because of spots appears again & again. I gave call to Braun on 17.11.2014 regarding the same problem of my washing machine and he persuaded again & again to come with his senior, but not attended. Then I complaint again on toll free no [protected] on 19.11.2014. But only false promise is provided to attend washing machine. On several call on 24.11.14 technician Barun came with his senior Mr. Malay. Mr. Malay also examined every thing as per his wit and told wash again, but same problem appeared. I called again to give reason & solution. He attended on 28.11.14 & 02.12.14 and washed himself but same spot appeared on washed clothes. Finally he told he is not capable to provide proper solution to my washing machine problem and returned back. Till yet neither solution has been provided nor any action has been taken by your end only I am harassed by both customer care & service centre. Therefore, I request you to provide me solution immediately and arrange to provide compensation for wrong service & harassment provided by your authorised penguin service centre, because of his wrong service and advice so many clothes have been ruined and one month time is wasted. Regards Ajay Kumar Address- C-80, customs & central excise residential complex, 179, shantipally, kolkata- 700107 Mobile no.- [protected] The detail texts of my complaint reminder send through email on 05.01.2015 are:- Ajay Kumar <[protected]@gmail.com> Jan 5 (1 day ago) to helpdeskindia Please refer to my complaint lodged on 06.12.14 through email on the subject "Complaint against your authorised Penguin service centre". In continuation of my complaint a technician of Whirlpool named subir Saha with Barun (earlier technician of Penguin Service Center) attended washing machine on about 17.12.14 and admitted after seeing sample of spots on washed cloths that no such fault of my machine he experienced earlier and again washed 2-3 cloths and noticed same spots on washed clothes. Your technician Subir Saha told that it seems spots is very less comparatively with earlier washed cloths because all machine ports have been cleaned and that will not appear after 2-3 wash; If appears intimate me by keeping machine under observation. Now after 2-3 wash same spots appeared again. But no one attended again till yet after giving call to following officials of Whirlpool company:- 1) 1) A call from Delhi office received from your official named Govind regarding my complaint. I reminded him again & again but he failed to provide me solution through technician ends. Because no technician attended to solve my washing machine problem; only promise is given to me. I gave the call to Mr. Subir Saha also. 2) 2) Mr. Govind provided me mobile no. of Mr Surendar Kumar, Area Manager of Whirlpool in the name of solution. I talked to him and he asked for photo of spots appeared on washed cloths through whatsApp and I posted three photo pictures. He told to make attend on 30.12.14. But no one attended and no officials are attending my phone call also. After talking to Mr Surendar Kumar, Area Manager of Whirlpool, it is noticed that Mr.Subir Saha (Technician of Whirlpool) & Mr. Malay (Technician of Penguin Service Center) had stated wrong remarks that mix cloths are washed in my washing macine deliberately with wrong intention to close my issue and tried to suppress their inability. Because, your both technicians washed cotton cloths according to their choice and noticed spots on washed cloths. The same is communicated to Mr Surendar Kumar on phone and told to take strict action against such wrong remarking of above said two technicians. But no action is taken by Mr Surendar Kumar, Area Manager of Whirlpool. Since, I am highly aggrieved with such type of harassment that no solution is provided to my complaint lodged in November 2014. Since service charge has been paid already but service with solution is still pending. Again I reminded my pending complaint on 02.01.2015 through SR No- KL[protected] on Toll free no[protected]. But no action has been taken from your end. Such type of harassment compelled me to go to higher formation/ Consumer forum for seeking justice with compensation. Summarily, I request you to take strict action against Whirlpool Service Center and arrange to provide refund of service charge along with compensation as deem fit under statutory provisions of law. Being a registered service center, they are harassing me continuously from 2 months and their wrong advice ruined my so many cloths and still I am unable to use my washing machine also. This is submitted for justice please. Regards Ajay Kumar Address- C-80, customs & central excise residential complex, 179, shantipally, kolkata- 700107 Mobile no.- [protected]