[Resolved]  Whirlpool India — compressor not functioning

From Johny Joseph Edakkara House Cherupuzha kannur-670511 Kerala Sub: request to repair compressor Sir I am Johny Joseph, a schoo teacher by profession having a complaint to put before you for quick action. I had purchased a whirlpool refrigerator model Mastermind 26 classic with the REF.26m/m classic titanium 3s on 17th Novermber, 2009 from National Radio Electronics Corp, Payyanur. In the second week of August, 2014 we found that the refrigerator stopped cooling. When we informed to the Kannur service centre they sent a mechanic. After checking the mechanic said some gas leak and gas to be filled. He said it would cost Rs.2800 . When I talked this matter to my cousin who is a mechanic, he said he would fill the gas for a much lesser amount. After filling the gas we found again it is not getting cool. Then it was found that the compressor had the problem. We again talked to the service centre but they say they cant do it as we repaired it on our own. Now I admit the mistake of allowing an unauthorized company mechanic to repair it before the guarantee period is over. But the same would have happened if the company mechanic had filled the gas because the problem is with the Compressor. So I kindly request you to take necessary steps to replace the Compressor urgently. When I talkd the matter to the shop people they suggested me to write to you and they promised the company would definitely help me. I am a regular customer of whirlpool and i have trust in you. please take the necessary step to provide me with a compressor. My email id [protected]@gmail.com. Ph no.[protected] thanking you yours faithfully Johny Joseph dt.28/08/2014