[Resolved]  Whirlpool India — Defective water purifier with r.O.

Address:

Kolkata, West Bengal

Hi, Whirlpool Senior Management, I had purchased a WHIRLPOOL (R.O.) WATER PURIFIER latest model from one of the dealers at South Kolkata, shop located at Diamond Harbour Road in May'2015. Ever since the product has been purchased & installed by technicians of Whirlpool Team, it is working FAULTY with below reported Problems : 1. Water Re-circulation is not happening from the drain line, which as per operation guidelines provided in product manual has to be continuous. 2. Till date already 03 complaints have been made by us & every time a different Technician turns up to service the product & entire History has to be repeated each time. 3. Last time the SNPS was required to be changed which was stated to be the root cause of all problems. 4. Again, today I had to register a Complaint with Customer care, Ref No: KL[protected] dated 14.08.2015, as since yesterday the filter unit has stopped working, adequate claen water is not getting delivered & discharge from drain lines is stopped. RECORDED TDS of the water output from the Purifier unit is AS HIGH AS 172 as against standard norm of within 80 considered for safe drinking water. 5. Inspite of the fact that the Purifier unit is under Guarantee / Warantee Period, every time the visitng technician comes & suggests a PART REPLACEMENT whereas with such numerous problems, Unit should be IMMEDIATELY REPLACED !! 6. We even did purchase a few connectors to extend the laying of the pvc tubes of the drain & circulation lines as suggested by technicians, but till date PROBLEM PERSISTS. SEEK IMMEDIATE ATTENTION & ACTION FROM WHIRLPOOL SENIOR MANAGEMENT TEAM for resolution of PROBLEM, ELSE I WOULD HAVE NO OTHER OPTION BUT TO ESCALATE THE SUBJECT ISSUE FURTHER & SEEK HELP FROM CONSUMER'S FORUM, AS SAFETY OF MY FAMILY IS AT STAKE ON ACCOUNT OF CONSUMPTION O[censored]NSAFE WATER DELIVERED FROM WHIRLPOOL PRODUCT - WATER PURIFIER. REGARDS ALOK GHOSH MOB No: [protected]