[Resolved]  Whirlpool India — Delayed service

Address:	Indore, Madhya Pradesh
Website:	consumercomplaints.in

I Made a complain in whirlpool customer care as my Whirlpool Fridge (405litres) stopped cooling. They sent a person from one of the nearby whirlpool shop who told me that some part is not working properly so they will replace it. They told that the part is available in Indore only but they will take 4-5 days to replace it in my fridge. Now its difficult for me to understand that if the part is there with them, why should i wait for 5 days, as its really difficult to manage without fridge as Im working and i don't get time to go to market everyday for buying routine household. Other than that some medicines are there which have to be kept in cold. After calling many people, finally i had a word with Mr. Mohit from Whirlpool who assured me of getting it done in 3 days saying that its not possible before that. I feel very disappointed with this attitude and service facility. Such a big brand, such a big city, availability of the part and then also lack of responsibility towards customers. So I warn others also to ask about service facility before buying any product.