[Resolved]  Whirlpool India — Faulty Refrigerator

Address:

New Delhi, Delhi

Hi, I bought a Whirpool NEO IC Royal 355 (Model No. 20100) on April 23, 2014 from Vijay Sales. Within 1.5 weeks of purchase, I realized that the lower compartment (other than freezer) is over-cooling leading to ice deposit all my veggies and hence all these veggies were perishing very fast. To this effect, I registered a complaint and one of the Whirlpool Technicians (from Pinnacle, Paschim Vihar) came and reset the Thermostat from Level 3 to Level 2 but still the same problem persisted. I again registered the complaint and this time a representative from Whirlpool visited and he took out the entire Thermostat from the refrigerator and made some adjustment. I was so disturbed that a 1.5 week old product was made open and adjustments been made to correct the manufacturing defect. He assured me that the problem is rectified and once I would be satisfied, then only he would close the ticket. But this technician never took any cognizance whether the problem is resolved or not and he closed the complaint ticket. Now after thermostat adjustment, my water is not getting adequately cold. I made it a point to live with this problem but after 2 months of further use, the door of the fridge started making creepy noise. Here I am standing peeved, annoyed and concerned, if all these problems have started cropping up in first year o[censored]se, how far it work for me. I really need a full-proof resolution for this faulty product from Whirlpool. Hope some somebody is reading it.