[Resolved]  Whirlpool India — Forced to throw the AC since spare parts not avialble for AC which was bought in 2010.

Address:Chennai, Tamil Nadu

We Got Whirlpool Magic Chrome 6th sense model on April 2010. The model has been stopped from production since last few years. The AC stopped working with E4 error. Raised a compliant with the Whirlpool Customer care req no- cn[protected] for the same. The AC mechanic attended the machine and intimated us that the indoor unit motor (YYW series) is currently not available in the market and asked us to reach the customer care with the original AC purchase bill so that they with come up with a option to replace the machine. On reaching there we were informed the AC will be taken for meager 5K or less and will be given a option to choose from the model they offer us. In place replacing a motor which is worth 2 to 4K we were forced to replace the whole unit which will cost us somewhere not less than 30K.
Was this information helpful?
No (0)
Yes (0)
Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Apr 22, 2015
Whirlpool India Customer Care's response
Dear Janaki, Please call us on our CRM number 60008558 or [protected] or send us an email at [protected]@gmail.com listing your complaint, contact details and/or complaint number. We will get in touch with you as soon as possible. Thank you Warm Regards, Whirlpool India
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Whirlpool India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    69%
    Complaints
    3569
    Pending
    0
    Resolved
    2438
    Whirlpool India Address
    H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
    View all Whirlpool India contact information