[Resolved]  Whirlpool India — fridge is not cooling & freezer is not freezing.

Address:Jalandhar, Punjab

I have purchased a Fridge Model no.- NEO IC305 FCGBS SILVER ORCHID-14426 on 3 of June 2014 from J.J.Electronics, 535D, New Jawahar Nagar, Jalandhar and when the fridge delivered to me I noticed right away that on the front door, there was a dent on the fridge. I have called your dealer for the dent on the fridge, n numbers of time I have called to dealer and then after 40-45 days they changed the fridge on 12 of July 2014, but I noticed that a bottle of water I put in the fridge four hour before wasn’t cold, the fridge is not cooling & freezer is not freezing. The Fridge is not working at all. Water leak in freezer and the ice maker stopped working. The compressor turns on and I can hear it working through the machine but still it doesn’t get cold. Same day I called your dealer about the problem and next day he send service engineer he adjust some setting but still Fridge is not working, stopped freezing and producing ice. I have called several times but no response from the dealer side as well as your company service center side. Now your dealer is not picking the phone and no one is giving me proper answer. I think Whirlpool is a big company & committed for his product and service. Hope that you could look into the matter.
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Aug 14, 2020
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