[Resolved]  Whirlpool India Limited — Cooling problem

Address:Mathura, Uttar Pradesh

Date[protected]
To,
worlpool india limited

Subject: Legal Notice

This is bringing to your kind notice that I had bought a whirlpool refrigerator of model no.3950FP313D & Sr. no.[protected] on dated[protected]. Later I have complained on whirlpool India toll free call in subject of “Refrigeration not cooling” on dated[protected]. Complain was registered by whirlpool India and provide the complaint no. is GB[protected]. Same day an engineer came from Anu electronics 22 madhuvan enclave Mathura to attend the complaint and he checked the refrigeration & he says there is no problem fridge is ok. He charged rupees 450/- as servicing charge with ought any bill/ slip. But same problems “Refrigeration not cooling”. We are continuing communicate on above toll free no. of Whirlpool India since 29-06.2016 to till date. But they are unable to give proper response on my previous complaint and failing to provide me proper information as well as they are misguiding and false assurance to me since[protected]. So I have very tired, mentally harassed to doing this.

If you not take appropriate action against concern authorize service center with in 02days from this notice I will be bond to take legal action against you. And I will file a complaint for compensation for mentally harassed due to your negligence with the Consumer Court Mathura under the Consumer Protection Act of 1986. This is for your kind notice.


Manoj Sharma
C-107 shree Radhapuram
Krishana Nagar Mathura 281004
Was this information helpful?
No (0)
Yes (0)
Aug 8, 2016
Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Jul 04, 2016
Whirlpool India Customer Care's response
Dear Manoj, Thank you for sharing your complaint details. We regret the trouble you have faced. We've escalated your complaint to the concerned department. They will be in touch with you shortly. Warm regards, Whirlpool India
Complaint comments 

Comments

Dear All Conc.,

This is J.Saravanan. We are from chennai.We have purchased a double door whirlpool refrigerator on May 2012.
Recently we got some cooling issues in the refrigerator. My mother called our local whirlpool help desk and registered a complaint on 20th may. There was no complaint number given and the issue is not rectified till now. Moreover the behavior of the customer care person and the technicians were so rude. There was no respect been given to old aged people and they were insulted badly by your customer care rep.

After calling two to three times, a technician came and told that compressor got failed and need to be replaced.
I accepted for that. But it took for them three weeks time just to get a compressor.
Unfortunately even now the problem is not solved.
I have spent nearly 7000rs till now to whirlpool for no use.
It has been now three months, the fridge is still not working, there was no action taken by whirlpool for this complaint.
I want a immediate attention on this issue by today itself, otherwise I may have to move forward legally.
For your reference the complaint was registered from the number [protected].

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Whirlpool India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    69%
    Complaints
    3568
    Pending
    0
    Resolved
    2438
    Whirlpool India Address
    H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
    View all Whirlpool India contact information