[Resolved]  Whirlpool India Limited — Defective refrigerator & worst service

Address:

Gurgaon, Haryana

We purchased REF 205 I-MAGIC 5DG WINE EXOTIC W.P (S.No: [protected]) from Dawar International Electronics Pvt. ltd (Bill No: DOWB22233) Dated 02/11/2013. Ever since we started using this refrigerator, we have been experiencing issues wherein vegetables either get thaw or fungus. Initially we made complaint to Dawar international who further raised it with Whirlpool and one engineer (Haidev; [protected]/[protected]) visited at our place. He changed thermostat saying that was faulty and requested us to check for few days. We checked and informed that issue didn't resolve. But no one visited at our place. We were later informed that we need to raise another SR. We than registered complaint at whirlpool Service Center and the same engineer visited and he suggested us to keep distance between stuff & fridge wall but he didn't changed anything this time. And requested us to test for another few days. We have tested this also but didn't resolve the issue. Then we have visited Dawar on 14/06/2014 and requested Mr. Virender Dawar ([protected]) to escalate this issue. He said that they have informed Whirlpool Gurgaon Manager and engineer will visit at site in next 3 days. No one has visited at our place then I have informed him but no result. Then I called Whirlpool center and requested then to send engineer then one engineer visited in morning at 10:30 AM 19/06/2014. He has checked and informed us that they have modified thermostat for such kind of issue and he will changed it by 05:00 PM. But no one came after that. Today I called at whirlpool service center and get information that that call has been closed. We informed that we have not shared satisfactory code with that engineer then how come call got closed. We didn't get any satisfactory answer from him and he has shared new complaint number with us. Now we are getting fed up with services provided by Whirlpool on such small issue and I must say services provided by you/team is pathetic. Please find different SR numbers for your references: SR Number HR[protected] Dated 25/12/2013 SR Number HR[protected] Dated 25/12/2013 SR Number HR[protected] Dated 05/05/2014 SR Number HR[protected] Dated 17/06/2014 SR Number HR[protected] Dated 21/06/2014 I believe you will take some action after this otherwise I will not have other choice to go consumer court for same. With Regards Prashant Goyal & Deepika +91-[protected] [protected]@gmail.com