[Resolved]  Whirlpool India — Machine not working and giving sound

Oct 30, 2016

Updated by vivekdvdmanit Dear Sir,

Happy and Safe Diwali.

Machine again start giving sound.

We are in this problem since last 5 months. We are in apprehension that machine warranty will expire in this problem and then it will not be of any use.

We request you to pl replace the machine as this machine could not work with these temporary arrangements.

Waiting for some positive confirmation from your end.

Regards

Vivek Dwivedi
[protected]

Oct 31, 2016

Updated by vivekdvdmanit Sir,
We can not wait anymore.
We had paid approximately Rs 22000 and we are in problem since last 5 months. Every time some promises done from your end but we are not getting any solution.
Local dealer already told us that this machine will not work so he is doing only temporary arrangement only because of Whirlpool company pressure.
Pl get the issue resolved permanently so that we could use the machine properly.
Kindly look into the matter seriously.

Regards
Vivek Dwivedi

Nov 02, 2016

Updated by vivekdvdmanit No one have visited till now.
I have sent the machine abnormal sound video to Whirlpool customer centre. Since video attachment facility not available here hence i cant attach that video here.
This much sound and vibration in machine may lead to accidennt at some point of time in future.
May pl take necessary corrective action. It is not safe to run the machine in so much noise and vibrations. Huge vibrations comes from machine during running.

Regards
Vivek Dwivedi

Nov 04, 2016

Updated by vivekdvdmanit Sir,
Whirlpool representative had visited the house yesterday. He rectified the machine and it runs well for 5 minutes and as soon as whirlpool representative about to leave the house machine again starts giving huge sound like ghost. This sound and high vibrations in machines are shown to whirlpool representative. Sound video also sent to Whirlpool office through mail and same is communicated to whrilpool higher management.
Whirlpool representative left the house mentioning that he need some more parts for rectification and he need to check the parts whether available or not? If not available then it will take time to bring the parts from whirlpool office.
So Once again we are not able to use the machine like previous case. I think it will again take 2 months like previous case to order the parts.
We were silent last time for 2 months because we were in hope that parts coming from whirlpool office and we will get some permanent solution but this representative is giving some or other excuse every time and 4 months have passed we are in trouble.
Machine sound is so loud that no person can stand in house during running of machine.
Kindly give us immediate permanent solution. We are not able to use the machine even after full payment.

Regards
Vivek Dwivedi
[protected]

Dec 18, 2016

Updated by vivekdvdmanit Sir,
Machine again starts giving huge abnormal sound.
How many times we have to go through this headache. Every time engineer visit, do some rectification and again problem starts within short period of time.
Machine is opened and rectified by whirlpool representative 4 to 5 times but problem is not resolving.
Pl take some strict action to resolve the issue permanently as we are fed up with this machine sound.

Regards
Vivek Dwivedi