[Resolved]  Whirlpool India — manufacturing defect

Address:

Dindigul, Tamil Nadu

I am Umarani residing at Palani town in Dindigul district. I purchased Whirlpool washing machine model no;13811 & Serial no;INF[protected]NXT 621P-R.DIVA) from vasavth&co, Palani as on 01/01/2013 (bill no;[protected]). The representative of authorised service center V CARE of Pollachi-642 001, was installed the product as on 04/01/2013.At the end of the year 2013 i observed that there was some noise from inside the machine and immediately I was made a complaint with the seller Vasanth&co about the noise.As upon my complaint they send representative (machanic) to rectify the complaint. The representative checked and observed that the product was initiallyinstalled by the V CARE representative without removal of the iron clamp which was initially fixed by the manufacturer under the machine for the safety transit of the product.The machanic informed the matter to both me and the Vasanth&co manager Mr.Vijay and removed the iron clamp for smooth running of the machine and assured that any defect in future will be rectified by the company.But, after two months some other defect was arised, that was, leakage of water under the machine and complaint was made by me the Vasanth&co send V CARE persons and they attend the complaint and after that the machine makes abnormal noise from the drum, and again complaint was made by me and the V CARE removes the old suspencer replaced with new one.Unfortunately the complaint was not rectified but, now a new complaint was lodged by me with the seller Vasanth&co that, the product was stopped its running and totally defective from 09/12/2014.So, I met the seller today for claiming a replacement of new product for the defective one soled for me.I had been disturbed with your defective product with manually and mentally.Hence, please make arrangement for replacement with in 15 days to avoid legal action before the consumer forum which will affect your goodwill.