[Resolved]  Whirlpool India — Microwave

Address:	Chennai, Tamil Nadu, 600042
Website:	nothing

Our whirlpool microwave was not working and so we called customer care 2 1/2 months ago to report the complaint. A technician came and checked and said magnetron needs to be replaced. He then came one week later with a magnetron which didnt match with the microwave and said that he will come again with the correct magnetron and left. He didnt come after that (for the past 3 months). When we called he replied that the correct part is yet to arrive, it is not available in the market. When we called the customer service center, they dont have any clue about what is happening, as they dont know the latest status of the complaint. They told me that the part has arrived and technician will come in 24 hrs, but when i called the technician he said that part is not ready still. We are fed up of calling the whirlpool technician as they are not picking up our calls, sometime they pick up and say our product is obsolete and asking to buy a new microwave. we are frustrated. As you can see we paid Rs 10, 00 for this microwave (30C) in 2010, hoping to use it for atleast 10 yrs. But whirlpool seems to obsolete all their products in less than 5 yrs. Why should i buy a product which becomes obsolete in 5 years??? can someone please respond?

Product details - Magicook, 30 L capacity.
Serial # WGO[protected]