[Resolved]  Whirlpool India — Negligence by service representative

Address:

560021

I would like to inform you that, iam too much disappointed cause by the service person by name dinesh,
I had requested the online service on 06/07/2016 and registered the service vide no 145148 stating that my while pool washing machine model: pud701 sport, drum is not rolling due to the error of pe indication was showing in display,
The service person by name dinesh has attended on 08/07/2016, when he saw the indication pe, he told there is a problem in circuit board, the condenser should be replaced, it will charge you 1500/- tomorrow evening i will rectify and come back, saying like that he took the board and went by giving his mobile number : [protected]
He has not came back till now, so many days are over, whenever i call to his number he always say silly reasons and keep on telling i will reaching within one hour, my wife and myself wait for him to come, living our duties, now past from 4 days his number is not reachable, i contacted customer care, they did not respond properly and getting heritage to answer, i have the call records and recording of conversation.
Now i want to ask a concern person, when customer care executives are not having patience to listen by problem for few minutes, how i can have patience for the delay of so many days, myself & my wife are mentally disturbed,
I look forward to hearing from you as soon as possible to resolve this problem. If i do not get reply will file complaints with the appropriate consumer agencies, social media and consider my legal alternatives,