[Resolved]  Whirlpool India — Never Buy Whirlpool - Refrigerator not working and Service not responding

Address:

Gautam Buddh Nagar, Uttar Pradesh

My 300ml, double door refrigerator was giving leakage problem and I logged a servicerequest on 24th Sep 2014.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Engineer visited on 9/25. He told us that he will charge Rs. 400/- instead of Rs 300 ascommunicated to us over phone by customer care as visiting charges. He upon checking the refrigerator, intimated that ‘Bimetal’ needs to be replaced andcharged hefty Rs. 1000/-for that. 26th Sep onwards my refrigerator started making huge noise and stopped cooling onthe lower section. I again logged a complain on 28th Sep, afterwaiting for a day. Engineer visited the same day on 28th Sep and told that Fan motor and coilare burnet and we have to now pay Rs 1500+ for the same. Now for the faulty part that engineer installed in my refrigerator on 25/sep other problemstarted arising and and he is again carelessly asking us to pay for the sameand charging money. Upon enquiring we identified that engineer that was sent was Sonu Singh but theperson that came was Dildar Singh. I want to escalate this compliant against whirlpool service center on that harassmentthat I am facing as my refrigerator is still down and not working and noservice is provided from whirlpool even after charging Rs.1400 on 9/25. Today on 29th Sep I am given a contact Rishi Bhandari [ UP Service Manager] for escalation which I am also finding useless. [protected]@whirlpool.com Ref - The complaint is registered with HR[protected] GB[protected] GB[protected]