[Resolved] Whirlpool India — Pathetic Service and High Handedness of Quick Services Thane - service partner | |||
Pathetic product and even pathetic service (Quick Service Thane). I purchased a whirlpool washing machine 3 years back and it has failed so many times. The quick services (thane service partner) is even pathetic with no sense of responsibility and ownership to deliver the service. Every time, I have to reach multiple times service center Sachin Tupe - [protected] Sunita - [protected] and customer care. Even with having AMC, I have to wait for weeks to get issues fixed. I am fed up with the highhandedness of the service partner - Quick Service Thane but my request to change the service partner itself does not gets honored. My SR is MB[protected]. If you care for your customers; please listen to all call logs made to your customer centre and highhandedness of Quick services. My advice is better to be away from whirlpool products due to pathetic services. Was this information helpful? | |||
Complaint marked as Resolved
Whirlpool India customer support has been notified about the posted complaint. Verified Support Sep 08, 2015 Whirlpool India Customer Care's response Dear Prasad,
Thank you for contacting us. We have responded to one of the posts you had made on our Facebook page. Please refer to that thread for further communication.
Thank you
Warm regards,
Whirlpool India
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 8 Comments | |||
Comments
Customer service always point to escalate to (Whirlpool) Reshma More - [protected] who never answers this phone and Ganesh Jaiswal - [protected] who does not respond to messages or phone calls.
Reply
When the engineer first visited, despite having AMC he demanded money for replacing plastic part. I told him I will pay after then invoice is provided. I am suspecting the delays are due to this.
Sachin Tupe - [protected] informed that due to mistake the ordered part has been dispatched to wrong locations and it will take 1 more week. I told him to transfer the case back to whirlpool if you can't solve. He said I am informing you - ' Yeh aise hi hoga' ( its my way or the highway).No apologies just yeh aise hi hoga ( so much highhandedness).
Whirlpool India Customer Care Team - You have deleted my feedback/comments to my complaint from your Facebook page. You are keeping only positive feedback on your FB page. Please update status here to maintain transparency!
Thanks.
Thanks.
From the statistics here
Satisfactory Rating 8%
Complaints- 1513
Resolved- 126
That says it all!
Satisfactory Rating 8%
Complaints- 1513
Resolved- 126
That says it all!
No contacts ...No resolution ...only DELAYS DELAYS and more DELAYS. Customer service and escalation is name sake.
Not fixed yet
..shoddy service and shoddy customer relationship..stay away from whirpool ...can ssomeone please tweet this
..shoddy service and shoddy customer relationship..stay away from whirpool ...can ssomeone please tweet this
They will send technician & will charge for it Rs. 400+...It's company money making tactics...first provide worst product...charge hefty for visits in the name repairs...never repair giving invalid reasons & charge again for visits...Best thing is to throw Whirlpool product & go for some good brands...WORST BRAND...WORST SERVICE...WORST PRODUCT...
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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