[Resolved]  Whirlpool India — Poor service from Whirlpool authorised agent in Madipakkam, Chennai.

Address:Chennai, Tamil Nadu

Sub: Unsatisfactory and poor service rendered by Authorised Service Centre technician (Mother's Home Care, Madipakkam, Chennai91) of Whirpool, . Ref: My complaint service request no. CN[protected] / Customer satisfactory Code 407 dated 18th Feb'2015 I have registered a complaint on 18.2.15 for service of my refrigerator (Service Request No. CN [protected], Customer Satisfactory Code 407). One technician from Mother's Home Care, Madipakkam, Chennai 91, turned up stating that he is coming from authorised service centre of Whirpool. To my shock he did not undertake any service the refrigerator as per my complaint but stated that refrigerator is working fine and I need to pay Rs. 350/- as service charges. I requested him to do the general service of my refrigerator and also check why the power consumption is abnormally high i.e. 4 units per day as against normal 1 unit to be consumed. His response was that I should not contact Whirpool directly at their helpline and instead call him in his personal mobile number after few days and he will come and replace the spare parts which will cost Rs. 1500/- or so and I can pay the charges directly to him. However, I have finally paid Rs. 330/- and got a receipt for the same. I was shocked and doubtful on his behaviour of the technician for the following reaosons; 1) Why he did not bother to do general check up and service of the refigerator for which I had made a complaint with Whirlpool. 2) Without doing any service and on seeing the refrigerator working fine he immediately demanded for paying Rs. 350/- as service charge and after telling him that Whirpool had stated that Rs.337/- would be the service charge, he agreed to receive Rs. 330/- as service charge which is contradictory to his initial claim of Rs. 350/-. 3) Why should the technician request for not contacting Whirpool directly in helpline and instead requested to call on his personal mobile for changing the spare parts? 4) If at all the spare part needs to be changed why didn't he do it in the first instance itself? and trying to postpone it by requesting calling him in his mobile no? Under this circumstances, I feel it is the duty of the senior personnel at Whirpool to clarify on the poor service meted to me by charging Rs. 330/- by your authorised service centre without doing any service and also trying to extract further amount by requesting me to call the technician in his personal number after few days. Thanking you, With regards V Kumaresan
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Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Feb 27, 2015
Whirlpool India Customer Care's response
Hi Velu, Thank you for sharing your complaint details. We regret the trouble you have faced. We've escalated your complaint to the concerned department. They will be in touch with you shortly. Thank you for contacting Whirlpool India. Have a nice day
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