[Resolved]  Whirlpool India — Problem in top Load fully automatic machine

Address:

New Delhi, Delhi

Complaint No. DL[protected] 12/08/14 Complaint No. DL[protected] 11/08/14 Complaint No. DL[protected] 30/07/14 Complaint No. DL[protected] 23/06/14 All the Complaints are regarding the PCB of the Machine, Each complaint took more than 7 days to resolve the problem.and the complaint made on 12th August 2014 has not been resolved till now.I have made a complaint on 12th august 2014, from last 14 days i am getting my clothes dry-cleaned. Is this how a reputed company works? First I was Assured by your floor supervisor Mr.Purshottam that my complaint will be resolved with in 2 days. when the engineer came, while replacing the PCB he broke the display Panel. After 2 days again he came to change the sensor then again 2 days he came to check the machine and told me to replace the socket and plug, I did that the same day then also the problem of E1 error was not resolved. This machine have been continuously troubling me from last 4 years. Twice I have Purchased the AMC from the company.I Have been a loyal customer of whirlpool from last 20 years but I have never received a service like this before. Before this complaint on 12th august the PCB of the Machine was replaced one week before that and company took 7 days to replace the PCB. So practically I am without a washing machine from last 20 days and I have nearly spend more than 12000 in dry cleaning. Last week I was assured my floor supervisor Mr purushottam that there will be an area manager visit and since the machine hasn't been working properly they will replace the machine. when I called yesterday he had no reply he has been continuously misleading me from the starting. My mother has a medical condition, she has been suffering from osteoarthritis and it’s not possible for her to wash the clothes without a machine. Now after 20 days I have no resolution from the company. I have spend more than 12 thousand in dry cleaning, the Display Panel is broke due to engineer's negligence. So I have only one thing to do, that Is to approach consumer court, so that the company pay for the mental harassment that has been caused by them.