[Resolved] Whirlpool India — Problem of water leakage in my Refrigerator

hkpatel201

from Pune, Maharashtra

Address:	382480
Website:	www.whirlpoolindia.com

Hello,
I have problem of water leakage in my Refrigerator. Actually i have already complaints two times and paid one time RS. 350/-
And i know very well that this problem is because of water tray is not built properly with this model. This is built in product issue then why i have to pay again for new water tray? I know i am not in warranty, but there is product built in issue and i was out of state from last few month after buying this item so i was unable to find the issue exactly.

Today i have received call from technician person and he ask me to pay again to replace water tray.
I am not getting why i have to pay for the tray. When this is product built in issue. Also technician person accepted that this is built in issue for this model on the call.

So i am requesting you to replace water tray of my refrigerator without paying anything. As i have already paid 350 meaning less. I want to keep my trust on whirlpool product. So please be need full.

Model Number: 70095 PDG
Serial Number: INC[protected]

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Jan 8, 2017

Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2016

Whirlpool India Customer Care's response Dear hkpatel201,

We're sorry for the experience you had. This concern has been raised with our team. Please allow us some time to get back to you.

Regards,
Whirlpool Support

Nov 28, 2016

Updated by hkpatel201 Sure, take your time and please be needful.

Thanks,

Verified Support

Nov 28, 2016

Whirlpool India Customer Care's response Dear hkpatel201,

We hope our team got in touch with you and shared all the requisite details. Further, we would like to inform you that there is a chiller tray need to be replaced in your appliance which would be on the chargeable basis that is INR. 360/- as per the company norms. But as per our engineer, you are not ready to pay the same. So, we are unable to take any further action for the same

Regards,
Whirlpool Support

Nov 29, 2016

Updated by hkpatel201 Hello,

I have already paid for Refrigerator. And there is manufacturing defect in chiller tray. My tray is not damaged. Then why i have to pay again for that. Company launched defected Refrigerator in market. Then why you are asking me to pay again for same. This is your company fault. So must have to replace chiller tray in free of cost. I have already paid RS. 350 for visiting charges.

Verified Support

Nov 29, 2016

Whirlpool India Customer Care's response Dear hkpatel201,

As conveyed earlier, the tray replacement can only be done on a chargeable basis. Kindly approve the mentioned charges so that our team may assist you further.

Regards,
Whirlpool Support

Verified Support

Dec 08, 2016

Whirlpool India Customer Care's response Dear hkpatel201,

We wish to convey that this concern has been resolved. Please feel free to contact us again in case you face any issues.

Regards,
Whirlpool Support