[Resolved] Whirlpool India — Refrigerator 310 litres | |||||
I bought 310 ltr refrigerator (DC 32 3S/2015), on 15.05.2015. After exactly 3 days the compressor stopped working. After putting up a complaint, it was repaired but I wasnt satisfied. Whirlpool India doesn't really value their customers, so it shouldn't be a surprise for you. Now, my fridge stopped working again on 18/10/2015 (5 months since purchase), I put up a complaint no. GB[protected]. A serviceman by the name of Md. Asif came up, told me that xyz parts need to be changed and it will cost near 4500, citing that these parts are not covered in warranty. I wasn't really satisfied, but still, because we had a lot of guests at home, I said okay. Now, I have got a call that they need Rs.[protected], I still said okay, but give it to us ASAP. After much delay they delivered it to me, but I was not satisfied. The freezer box doesn't close properly! Let me remind you it has been only 5 months since I bought this refrigerator. I have mailed to helpdesk and when I try to call, they say that your number is not registered & there is no complaint number registered as above. Now, I just want to request Whirlpool India that they should write on their advertisements/billboards and banners that if you are a fool then only buy our products. Whirlpool refrigerators are not checked, their service is poor and their customer care executives double that by further irritating their customers. I need an apology & urgent Redressal and if that doesn't happen, I'll make sure that the world knows about your products and your discourteous attitude towards the customers. Was this information helpful? | |||||
Complaint marked as Resolved
Whirlpool India customer support has been notified about the posted complaint. Verified Support Oct 20, 2015 Whirlpool India Customer Care's response Dear Nafis,
Thank you for sharing your complaint details. We regret the trouble you have faced. We have escalated your complaint to the concerned department, they will be in touch with you as soon as possible.
Thank you
warm regards
Whirlpool India
Verified Support Oct 28, 2015 Whirlpool India Customer Care's response Dear Nafis,
As per our conversation with our team, your appliance is working fine now and the query has been resolved from our end. Please feel free to get in touch with us for any further assistance.
Thank you
Warm regards,
Whirlpool India
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