[Resolved]  Whirlpool India — Refrigerator

Address:Chennai, Tamil Nadu

Dear Sir, My name is KesavaRao D, from Tambaram, Chennai. i have purchased a whirlpool double door refrigerator (Model 12077, 310 L, DLX IBUG CARBON 4S) in 2010 for 20, 500 INR This refrigerator comes with a non removable gasket and now this gasket got damaged(one side has came out from the door fixing ); due to this excessive airflow because of the gap in the door and cooling takes more time and EB bills are running high for me for the past 6 months; i called the customer care and the company representative visited and suggested me to use a rope to tie the refrigerator main door to prevent gap; what sort of remedy is this? after 3 months again i called the customer care and this time one more guy visited and told to go for a main door replacement;he gave me a local chennai whirlpool number to check the availability of the door; when i checked that number, he told he will check with the head office; i only called back after 4 days and to my surprise, he told the door is not available with company and suggested me to go for a an exchange with a local dealer vivek, vasanth & co etc; when i checked with the local dealers, they are offering me a price of 800 to 1000 for exchange saying they will use it as scrap even though it is a well working fridge with 5 yrs; 1. how can a part be not there in whirlpool for a 5 yrs old product? 2.why should i suffer if it is not my mistake? I request you to take action against whirlpool india for cheating customers; Thanks, KesavaRao D
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Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Oct 20, 2015
Whirlpool India Customer Care's response
Dear Kesav, Please call us on our toll- free number [protected] or send us an email at [protected]@gmail.com listing your complaint, contact details and/or complaint number. We will get in touch with you as soon as possible. Warm regards, Whirlpool India
Complaint comments 

Comments

Bought Whirlpool fridge on[protected]. Faced issue after a year. Had a major repair. Now yet again an issue. Never faced such an issue ever earlier. This is clearly a case of low quality product distribution by Whirlpool. I need a replacement or cash back for my fridge. This entire situation is ridiculous and waste of my money and energy and time.

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