[Resolved]  Whirlpool India — Refrigerator is not functioning

Address:

Howrah, West Bengal

It is to bring your kind attention that I have purchased one refrigerator ( PROTTON) on 26nd Oct'11 for my family to keep medicine & insulin for my parents. On 16th Sept'14 suddenly it starts non functioning. On contacting the service center they claimed exorbitant service charge in place of giving remedy whereas during purchase it was conveyed to us that this model has 5 years warranty. It is complete technical/manufacturing fault which we don't have any control.In this juncture my family members are suffering as I am unable to use the refrigerator to keep life saving medicine.I had a trust & confidence on this brand which has given me urge to purchase the brand for second times. I have referred many friends & relatives to use this brands because of its quality & service. But, this incidence has broken my trust on this brand. Seeking your kind intervention in this regard so that I could keep the medicine safely.Model No-12114, Serial No - INE[protected]