Whirlpool India — Replacement of refrigerator (sr number : dl[protected])

Address:

110089

Madam/sir,

I have purchased one double door 292 litter whirlpool refrigerator (Model/year: ff 2d 305 4s/2014) on 27 march 2016 from sachdeva electronics pvt ltd, gl-22, jail road, hari nagar new delhi-64(Invoice no. 2015=16-2003). The refrigerator was delivered to my residence on 28 march 2016. I was shocked to see that the condition of refrigerator delivered to my residence. There are lots of dents and scratches in the front doors and side walls of the refrigerator. Scratches are also inside the refrigerator. Further, the cooling control nob is also not working properly. It is moving only upto stage 6 out of 8 (Stage 7 & 8 is for quick chill), this indicates that quick chill function is not working.

On conveying the problem to the vendor, i was told that engineer will visit to my residence and on his report the refrigerator will be replaced. On 30 march 2016 engineer visited my residence, he inspected the refrigerator, took some photographs. We were told that it will be replaced at the earliest.

On 02 april 2016, i received a call from whirlpool care manager- service operations support, conveying that my refrigerator will be replaced in the coming week. On 07 april 2016, i received another call from whirlpool care manager- service operations support conveying that due to some reason my refrigerator can’t be replaced in the current week but it will be replaced in the coming week. On 07 april 2016, i also received a mail stating that “as per our telephonic conversation, we are providing you with the replacement of your appliance and it will take around 10-15 working days for the same.”
In this connection it is stated that even after lapse of nineteen days my refrigerator has not been replaced.

Despite purchasing the refrigerator of reputed company and from reputed vendor and after expending huge sum of my hard earned money for this refrigerator, i am forced to use my old refrigerator (Which in not working properly). My purpose of purchasing the new refrigerator has been defeated. I am now feeling as being harassed, as every time date for replacing the refrigerator is being extended and i don’t know when exactly it will be replaced.

In view of above, i once again request you to replace my refrigerator at the earliest.

Thanking you.

Regards,
Sanju snehi
Mob. No. [protected]
Sr number : dl[protected]