[Resolved]  Whirlpool India — Service handled and headed by worst and unprofessional employees of whirlpool

Address:

Kolhapur, Maharashtra

Dear sir, We had bought a whirlpool refrigerator directly from the company as my brother was ex employee of whirlpool india ltd from whirlpool employee scheme the details of the product are as follows as per label on the refrigerator Model:[protected]d ELT Protton (N) 343 litres colour:- vintage wine date 27/06/12 FROM THE DAY 1 OF INSTALLATION THE REFRIGERATOR DID NOT MADE SATISFACTORY COOLING AND ALSO THE DEEP FREEZE COMPARTMENT DID NOT PRODUCE ICE, WE LAUNCHED THE COMPLAINT FOR THE SAME. THE PERSON FROM YOUR SERVICE DEPT CAME FIRSTLY HE HANDLED THE REFRIGERATED UNPROFESSIONALLY. THE PROBLEM WAS NOT SOLVED, AFTER HIS TWO TO THREE VISITS THE COMPLAINT WAS SO CALLED SOLVED TWO MONTHS LATER AGAIN THE SAME THING HAPPENED. THE PERSON COMES AND DOES SOMETHING (GOD KNOWS) TEMPORARILY SOLVES THE PROBLEM. EVEN AFTER THE WARRANTY PERIOD THE PROBLEM CONTINUED AND NOW WE ALSO PAID A SOME OF RS1700/- OR SO ON EVERY VISIT. AT LEAST 7 TO 8 TIME SINCE DAY 1 THE NEXT STEP I TOOK WAS I CALLED UP THIER SERVICE HEAD OFFICE IN PUNE THERE WAS NO REPLY THEN I EMAILED MY COMPLAINT TO THIER [protected]@whirlpool.com ON 11/09/15 I got a call from Mr. Pande your area service manager on 14/9/15 at around 4.00p.m.(after four days) I explained him all of my concerns for my problem related the refrigerator. I also asked him to send some expert person who would be handling the problem professionally and also noted him that I don’t have any problem to pay the charges for the same but, I would not entertain the person (your technician) who visited us back 7 to 8 times, Not because I have any personal grouch or anything but because he visited us 7 to 8 times and could not solve the problem as I said before and I don’t want to waste my time and money on such person and also he does not accept the thing he(your technician) did. He replied me that he does not have 7 or 8 complaints he only has 2 or 3 for the same. i was shocked he asked for any evidence but as i did not kept any record i couldn't give He (Mr Pande) promised me the same to send a senior most expert technician and also assured me that he would personally look after my problem. I was certainly convinced. Next day the same person visits (old technician) my place. I called Mr.Pande asked him why did he send me the same person he replied and tried to convince me that he is his best person to solve my problem and so on, but due to my past experience and trouble I asked Mr.Pande to send him (old technician) back. There was no call back or any reply from your side since then. I (being the sufferer) called Mr.Pande and asked him whether he is trying to send another person. he replied me strangely after that "you did not reply!!! And once you refused to take the service the is no point" This not only shows (Mr Pande’s) rudeness but also how insensitivity towards your customer (us). I will like to bring to notice of Whirlpool India that I have paid money to buy your product and it is there duty to take care for the same it is miserable to hear such a reply from there senior most person and I doubt which track will he lead there team. I think Mr.Pande told me that on his record only two or three complaints have been registered and he gave me reference of 2013 (I don’t remember the date) which refers that the refrigerator did not worked properly and gas has been charged then. Now Mr.Pande should be intelligent enough to judge that the problem arrived since day one and should know how efficient professional does his person(so called senior most gas charging expert) work for him. Last but not the least I am least hopeful for my problem to be solved but still I wait for your call