[Resolved]  Whirlpool India — Shaft Breaked by Serviceman but not ready to excahnge. Why should we pay 4000Rs

Address:Pune, Maharashtra

Had worst experience for whirlpool service. We didnt expect this from such a prestigious brand. I have fully automatic Washing machine SPLASH 6.0Kg. On Saturday, when i started it was continously making beeper noise and not able to start. I filled a complaint with Whirlpool(PN[protected] and same day a serviceman(Rohit Pradeep Koli) came and opened the display panel and said, it is gone you have to replace it with new one as power is not flowing through it. It will cost you around Rs4000. We argues him and then he did something and it starts working. If a circuit is breaked how can it start working without any change? he didnt have any answer for it. Then he opened the drum of the machine and rotate it and it seems to be working fine and then he opened the machine from bottom and said a belt is quite loose please get it replaced. Since belt was of cost rs 220 only we agreed. Later on he said machine is working fine now, he execute empty machine. After half an hour when we started washing with clothes, it washes well but during spin it starts making lot of noise again. Drum also stopped moving. I called him immediately and he came yesterday (monday 6 July ) again. He checked the noise and opened the bottom of the machine... checked something and closed it again... now drum completely stop revolving during spin and it is making lot of noise.. Now Some senior serviceman came and said he didnt applied some part properly and now Shaft is broken. Again shaft expenses is 4000Rs. Can whirlpool answer if it is serviceman mistake who is responsible for it? why should we pay or suffer? Is it the service that whirlpool is providing? Serviceman and authorised dealer both talked very rubbishly. we are looking out positive from Whirlpool
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Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Jul 08, 2015
Whirlpool India Customer Care's response
Dear Sir, Thank you for sharing your complaint details. We regret the trouble you have faced. We've escalated your complaint to the concerned department. They will be in touch with you shortly. Warm Regards, Whirlpool India
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