[Resolved]  Whirlpool India — Sold us defective AC and worst class after sales services

Address:

Varanasi, Uttar Pradesh

Hi all I had purchased 1.0 Ton split WP AC Magic cool III WHITE @ Rs. 24, 900/- on 14/06/2014. Invoice no is MDRI-00483. That is the biggest mistake in my life that I had choose to prefer whirlpool product. From the very first day of installation the ac is giving us hot air. Every one is telling us your ac is not cooling. I had called the store from where I have purchased it. The name is value plus retail pvt ltd, c21/1-25 lajpat nagar maldaia crossing, Varanasi,[protected].They had called the there us dust on the second unit kindly wash it. After washing of the second unit the AC by me, it is still giving us hot air. We again called the store for it. After some time they had lodged complain in the serve centre. When the service centre representative has come, he told us that the gas of AC has been leaked at the time of installation. The ac has been installed by the representative of Value plus store. He had taken Rs. 1550/- at the time of installation and told us till now we do not have receipt I will give it to you tomorrow. But no receipt has been received till date. Every time they told we are giving, sending etc.. Finally the service centre man has filled the gas in the AC. The ac gives cool air. After few days the ac again giving us the hot air. We hade mad complaint in the value plus store on 30sep 2014 to the service manager Kuldeep, mobile [protected], he told us “ aaj aadmi jaa raha hai, 1 ghante mein aa jayega etc” . When we directly talked the Service centre they had told us another new story. They had told us that your AC has been purchased on[protected] a year ago so the AC is not in warranty. You have to pay separate charges of RS 1850 for gas and Rs 480 for servicing and also told us that no complain has been logged by the value plus store against your problem of AC. On 5th oct 2014 again we talked the value plus store same thing repeats. On talking to service centre they repeat same that there is no complain against you. If we directly make complain to service centre they are charging us the money. I have also called on 8th oct 2014 the same thing repeats every time. Today when I visit the value plus store for the complain they behave very badly and told us “jo karte bane kar lo”. For the receiving of Installation of AC, they told us we don’t give you any receipt and the installation is in scheme. I want to ask you if the AC installation is in scheme then why they have charged amount for the installation. 2nd if the ac has purchased on 14/06/2014 how does the service centre representative mr. Pradeep, mobile [protected] had told us that your ac is out of warranty. If this kind of service the whirlpool has giving their loyal customers then I must say this is the worst kind of service you are giving. Your company has big name and the service third class. In future we do not recommend any of my friends and relative to take the products of whirlpool. I am getting hot air permanently by paying Rs 1500 monthly electricity bills by the product of whirlpool. How can you people just giving your franchise to the ill mannered peoples? I am writing this mail to you and send a separate copy of Consumer forum. I just want you to return your AC and give my money back. Alisha Singh