[Resolved]  Whirlpool India — Sub : Reg. Non attending of refrigerator complaint Ref : 1 Complaint No: AH[protected] on Dtd 07/4/2015

1. I had purchased the 310 Lts INOX 4s model No11841, S.No[protected] on 17/10/2009, then after use of 6/7 months’ time the cooling & ice making in the M/c is not performing and compressor is running continuously. Then after lot of attempted were made by your service engineer by replacing PCB card/biometry switch, the problem of cooling was not resolved and said that the combination of same is not matched. Hence, malfunctioning is there between them. That time I had told to your regional office Ahmedabad (Guj), please take it back and after deducting depreciation on refrigerator, and balance amount may be pay back to me. But your officer conveyed that this is not possible as s uch type of problem rarely comes. We will replace the machine. After lot of persuasion with your regional office Ahmedabad (Guj), my refrigerator was under warranty so, the company replace the same with 310 Ltr Prof crystal 4S model No1273 Sl.No[protected] on dtd 21.12.2010 (which is the lowest model to my model). 2. After use of 4 & 1/2 Yrs. the same problem again arised in the replaced refrigerator that I have faced at Sl. No 1. 3. I had made a complaint to Toll free no [protected] vide complaint no AH[protected] on Dtd 07/04/2015. It was assured by the person that within 24 Hrs our service engineer will come and attend the same, but till date (i.e 13/4/2015, 12.30 Hrs) no response has been received. I am still struggling as, you can imagine yourself survival in this season without fridge is very difficult. In view of above it is requested to your good office please look into the matter and obliged.
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Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Apr 22, 2015
Whirlpool India Customer Care's response
Dear dkumar1970 Thank you for sharing your complaint details. We regret the trouble you have faced. We've escalated your complaint to the concerned department. They will be in touch with you shortly. Warm Regards, Whirlpool India
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