[Resolved] Whirlpool India — Unscrupulous charges on replacement of water purifier filter cartridges | |||
Dear Sir/Mam, This is to bring to your kind notice that WHIRLPOOL authorized service agents are charging over and above actual prices of the spare products. In my case my Plus sediment filter and pre filter of MES 8.5 litre has been replaced by the authorized technician and he has presented a bill of 200/-rupees plus on the replaced items which is not acceptable at all. The actual prices of the plus sediment filter in WHIRLPOOL webstore itself is 540/- rupees and for pre filter it is 360/- rupees where they have charged me as 650/- and 450/- rupees for them.Receipt of same is attached for your ready references. Also the qualtiy of filter is very poor as these are giving low performance against the manufacturing assurance of 6 month only 2-3 months are usable with these products and then they are getting choked. With this forum I would like to draw the attention of concerned to resolve my issue as this is cheating with the customers and a fit case of arbitration in consumer court. Hoping forward for your kind attention and immediate refund of my rightful money which has been charged over and above the actual prices of the product. Thanks and regards Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Jul 24, 2015 Whirlpool India Customer Care's response Dear decentguy,
Please call us on our Toll Free Number – [protected] or send us an email at [protected]@gmail.com listing your complaint, contact details and/or complaint number. We will get in touch with you as soon as possible.
Thank you
Warm Regards,
Whirlpool India
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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Do you think that your customer does not know your processes of reaching you.But the problem is after reaching there is negative response until customer exhaust with his effort or your low rated CC exhausts within.
Do not take us for a ride as we are not stupid as you are trying to deal with us.After paying you hefty money you come up with such automated response just to delay the customer's right.
Please be advised to deliver on your promises otherwise we Indians are going to by all Indian products for our house.