[Resolved]  Whirlpool India — washing machine fully auto-top load

Address:

Pondicherry, Puducherry

complaint of non functioning on 20.03.2015 to[protected].After much hardship one turned up on 24.03.2015. He unscrewed four bolt and reported that there is lot dust stained.So valve has to be changed it will cost Rs.700/ My wife complained of immense sound while spinning., Immediately he made the spin to run and said that the wh0le pulley set including two baring to be changed it will cost Rs. 4300/- Now need not change the valve.Now I raised doubt regarding valve.He said it will automatically work if you changes the pulley set. After that he asked for an advance of Rs.2000/- for purchase of spare parts.I paid Rs.500/- as an advance.Is it trust worthy to ask for advance..So I asked him to come and attend the work on saturday .In order to check whether he is changing the spare parts or not. He never turned up. I made a call twice but not attended.On 30.3.2015 a call received from Shri Murugan designated himself as manager and said today they will attend and asked for convenient time.I asked them to come at 6.00pm No one turned up All other domestic work to be attended by me postponed to another day.Atlast on 31.3.15 two person reported at 6.30 p.m.and charged Rs.TSP set Rs.4300/-Soap Rs.225/- and netRs.50/- Total comes to Rs.4575/-I paid Rs.4075/- after deducting Rs.500/-paid by me as advance.Again not functioning on 1.4.2015.I made a call .Attended and charged Rs.700/- towards Tarhmotor.(Changed) Ipaid for that also.Todayi.e on2.4.2015 it is not functioning.So in total I have spent half of the cost of the machine.Even then it is out of order. Now I made a call to the attender Shri S Vignesh..([protected]) to change the remaining spare parts left out by him.Very good service and the tacties you are following to sell your spare parts by changing one by one on each day so that the so called valuable customer will not apt for others..I am fed up with your worst customer service..Today one customer going out of your goodwill umbrella.. If it continues your product will be no more. Please wake up. Goodluck