Whirlpool India — Water dripping from freezer and cooling not happening properly

Address:

Ghaziabad, Uttar Pradesh

I purchased a whirlpool refrigerator on 30th June. It has manufactured defect in it. Water is dripping from the freezer since the day I purchased it. Initially, it was not cooling also. After repeated number of visits, it started cooling a bit not much though. The issue was escalated to area manager Mr. S.K Singh. I am continuously calling this person. Every time they say we will check and replace if it issue doesn't get resolved. Today, one of their support employees Ms. Anuradha spoke rudely. First she said "we will replace after this season if problem continues." Then she said "Do whatever you want, we won't replace your fridge". First of all, I am not a nut that I would call them without any reason and ask them to replace the product. There is a problem and that is why I am asking them to replace. I don't have free time to get involved in call process just for the sake of passing my time. Secondly, she is giving me a logic that water is dripping because of humidity. Can you please tell her to read science? Does water drips from freezer because of humidity? And that too in a city like Ghaziabad which is too hot. It never happens even in humid cities like Mumbai also. Is there any logic behind it? Would not the body of fridge be damaged, if water keeps on dripping continuously? Apart from this, I can't keep anything in fridge because water is even going inside vegetable basket and all its trays. On top of that, it doesn't cool properly. I am using fridge for ages. I have seen water dripping into fridge in any season. It is manufactured defect. They know it very well but trying to push their defected piece on to me. It's been two months. Since then, I am listening to all their dramas. Everyone passes on call to other person. They promise to replace and then say we won't do anything. What kind of professionalism is it? I am having real bad experience with whirlpool. They don't value their customers and complaints. Why is it then have got a tag of brand? It should be rewarded as a brand. I am cheated and harassed by these people. They don't know how to talk to customer and handle complaints. I wasted my lot of time and money in purchasing their product and also in calling them on daily basis. I request you to take an immediate action against them. I don't want to hear any excuses.The only thing I want is defect free product. I need resolution immediately. Service Request Number: GB[protected] Details: (DC 190L 2051-M PRM GRY, Item code-182446, Invoice number- SLF02A[protected], Registered mobile no: [protected])