[Resolved]  Whirlpool India — whirlpool AC installation staff not compitent

Address:

Faridabad, Haryana

I recently bought a Whirlpool Window AC in Faridabad. I was told that the installation was free. I got a customer satisfaction code during registration of my installation call that I had to give to the installation person.But when the installation guys arrived they asked me to get the carpentry work done by our side. I told him that we will pay them for this minor carpentry adjustments but the installation guy was not carrying any tools to do this work.As per installation guy company do not provide any tools for this. During my call registration I was informed that the installation guys will do all required carpentry work which might cost additional. When I told the installation Person that I will make complaint for it the person was not cared about the complaint. According to him actually this installation is not free and we do it on company behalf for free. Now I am surprised what is the role of Whirlpool customer care and feedback taking person. Why they are showing it as free installation. For all people time is money I could not wait and did the installation from my expenses but the main thing is the customer care apologised for it and the installation person just got rid of the matter then who will take the responsibility. Its a strong message from my side to higher management that as you are maintaining the product quality maintain your installation support.It is going to effect the image of the company. So if you can not give proper installation for free make it paid and don't take it as formality