[Resolved]  Whirlpool India — Whirlpool Fantasia AC Defective Piece provided

Address:

Chennai, Tamil Nadu

I(me, my family, office) have been using whirlpool appliances since last 8 years. Recently, I bought one Fantasia AC on 13 Feb 2015 which got installed on 23rd March 2015.During the Installation the service Engineer told that Output unit[protected], 500552)has compressor issue and it needs to be replaced.I was ok till then as it's possible that there may be some defect and i raised a complaint number (CN[protected]).Now Whirlpool harassment begins :- 1-Despite following every day i am getting same response that the output unit is not in stock and will take one more week, one more week.Till now it's been one month is over and whirlpool pathetic behaviour and unprofessional service continues stating that unit has not come. -Whirlpool, Whether you have stock or not thats not my concerns . You took hard cash from me and i have not used AC even a single day.What the heck you guys are doing for replacing the unit. Just harassing a customer. -I spoke to Amupriya who put me thru Mr. Naveen M (Team operation Mgr) who promised that this will be done by 15th April.. but nothing was done. -Next Day i called Wirlpool customer care and i got thru Ms Shilpa who put me thru "Mr. Hidayat" who was so confident and told as usual lies that this will be resolved by 20th April.Unfortunately he kept his words for not resolving the issue. Pathetic service -Spoke to Kavya in Whirlpool Customer again on same day and was again put thru Vinod & hidayat who are seeking just buy out time from customer but not resolving issue.However Vinod provided "Mr Quthubuddin -ASI Chennai" number ([protected])" and asked to talk to him. - I spoke to Quthubuddin who is such an unprofessional person and even with pathetic communication, struggling to communicate in English, despite of helping directed to "Mr Bala - [protected].Ulitmately he just took complain number and did not help. -I called Bala @ [protected] (number provided by Quthubuddin and again such an ugly response from these guys.He is asking to contact your Dealer from where you bought the AC. -Common Whirlpool, Are you such a dreadful and unfriendly company with the thought of, just harassing customer.I can only see that Whirlpool provides defective new appliances and then harass customer. I am not sure whom to contact further to get this resolved.The best thing is, I should buy a new AC from other vendors in market and take whirlpool in consumer court for further actions. If anyone is reading this mail, just ensure that you are losing an honest and faithful whirlpool customer.I'll ensure that no one uses Whirlpool appliance in my home, family office and you should not get any further contracts from my office. Kumar Director - Core Engineering Development.Group Cell: [protected]