[Resolved] Whirlpool India — Whirlpool MAGICOOL 1 TON AC Remote Sensor Board not working since installation | |||
Whirlpool MAGICOOL 1 TON AC Remote Sensor Board not working since installation Purchased Whirlpool MAGICOOL 1 Ton AC on 26th April, 2015. After repeated follow ups with Whirlpool and respective dealer (TMC - Begumpet - Hyderabad) technician came for installation on 30th April, 2015 (after more than 48hrs). After complete installation of Indoor and Outdoor Units, informed Remote is not working, hence temperature and other features cannot be controlled. For the Copper Piping, Puff Covering was not done properly, most of the part was left uncovered. On requesting to cover the remaining part.. Received the bitter response that - neither dealer nor the company (Whirlpool) will provide extra puffing.. I understood that dealers do not have the minimum courtesy to make the customers happy. After several follow ups on the same and next day, another technician from Dealer visited the site on 31st March, again done his inspection and informed - it was not the problem with Remote - but with the Remote Sensor Board on Indoor Unit. He informed - Technician from Whirlpool visit on next day and confirm the problem, will indent for the spare part and may replace in 3-4 Days. Technician from Whirlpool Visited the site on 1st April, done his check once again and confirmed - issue is with Remote Sensor Board. He want to carry the board to his service center, get it repaired and replaced. On my protest not to remove the board from the brand new unit, he returned back to his service unit without the board. Don't understand the service approach of a big company like - Whirlpool in a big city like Hyderabad. Why don't they keep the spare parts ready to resolve the issues immediately or at the earliest to delight the customer. Really I had undergone severe agony for the past 6 days. Received most irresponsible answers from different people from both Dealer and Whirlpool. I could not use the brand new AC - right from beginning. I want the Indoor Unit to be replaced with New Unit, not the Remote Sensor Board replacements. Was this information helpful? | |||
Complaint marked as Resolved
Whirlpool India customer support has been notified about the posted complaint. Verified Support Apr 22, 2015 Whirlpool India Customer Care's response Dear csrivas
Please call us on our CRM number 60008558 or [protected] or send us an email at [protected]@gmail.com listing your complaint, contact details and/or complaint number. We will get in touch with you as soon as possible.
Thank you
Warm Regards,
Whirlpool India
Verified Support Feb 14, 2017 Whirlpool India Customer Care's response Dear Ratan, We have arranged the technician's visit at your place today for further assistance. Regards, Whirlpool Support Verified Support Feb 15, 2017 Whirlpool India Customer Care's response Dear Ratan, Our team has shared a quotation of Rs.9800 to solve the cooling issue is your appliance. We are awaiting your confirmation on the quotation. Please reply for the same so that we can further assist you. Regards, Whirlpool Support Verified Support Feb 16, 2017 Whirlpool India Customer Care's response Dear Ratan, The required information has been shared with you. Please feel free to reach us if you require any further services. Regards, Whirlpool Support | |||
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This is RATAN residing in chennai. I bought an whirlpool magicool 1.5 ton AC in April 2015 and within one year it got some fault.I called a technician from whirlpool and he said that has must be filled in AC. After getting it filled, within three weeks again AC stopped giving out cool air.When we called the technician again, he said that since the house is at the edge of coovam river the gas is leaking faster (rubbish)he also said that there might be problem with tubesi.e.tubes might contain holes in it and when I called another technician he said that there is a fault in compressor..All the technicians giving different opinions of fault.These are rubbish technicians I have ever seen in my life and not a good company at all.I[censored] guys really know what the problem is and really give some solution to this fault and would really rectify it, kindly contact me on [protected]
We're sorry for the experience you had. This concern has been raised with our team. Please allow us some time to get back to you.
Regards,
Whirlpool Support