[Resolved]  Whirlpool India — Whirlpool Washing Machine Not Starting

Address:

Thiruvananthapuram, Kerala, 695020

I am a very unhappy customer of whirlpool, hailing from Trivandrum, Kerala. I had registered a complaint with whirlpool toll free number regarding my washing machine on DECEMBER 2015. The complaint was initially picked by Hi Tech solutions Trivandrum but the service center has closed without even visiting us because of month end. After calling second time a mechanic had checked the machine at first week on January and said that spare parts need to arrive from Kochi. A personnel from Trivandrum service center, hi - tech solutions, Vazhuthacaud, Trivandrum, called and informed that the parts will arrive in a week and would revisit us by 22nd January. Sorry to say that nothing has happened in a week and I am still waiting for them. The washing machine is required since I have a kid at home. So, I called the service center and informed again but no one turned out.

I have mailed my complaint to [protected]@whirlpool.com as well as raised a grievance at whirlpool website. But, no reply from either. I also called the tollfree number too but they say that Trivandrum service center is not performing well and they get complaints frequently about the same. Whom should we inform then ? A month after registering the complaint, I am convinced I will never buy a whirlpool product and will also advice every one to do the same. They make cheap products which will not last even 2-3 years for Indians.

My email id is [protected]@yahoo.com
My phone number is [protected]